Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Fort Walton Beach
Fort Walton Beach, FL
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 533 reviews
March 21, 2014
I appreciated Darwin having my vehicle ready when I requested because that is the only way I would have made it to work on time that afternoon. Clint was over at the rental desk taking care of somethin requested because that is the only way I would have made it to work on time that afternoon. Clint was over at the rental desk taking care of something with those guys. He saw me waiting to checkout and came over to assist me. More
by tk1330
Employees Worked With
Darwin Grubbs and Clint
March 20, 2014
The attitude at this Toyota dealership is that they are better than we are, and they don't need our business. The service assistant manager, Carlos Eribez was not present to meet me when I dropped off th better than we are, and they don't need our business. The service assistant manager, Carlos Eribez was not present to meet me when I dropped off the car, did not give updates as my wait was over 3 hours, and he only talked with me after I went to find him (after repeated request to talk with him). I was 15 minutes early to my appointment, and my car was said to be second in line for service an hour later. Toyotas have been in my family for over 30 years and this is the worst I have ever been treated from a Toyota dealership, and I've been to many because we are military. I waited at Toyota for over 3 hours to find out that my car was not serviced and probably won't be serviced for another couple of hours. It was just a routine maintenance check, nothing fancy. When I asked to speak to a manager, all of them were out of the building. The service department took this as no big deal because the service tech told me this happens daily with customers (with appointments). So if you want to spend your day watching fox news at toyota with no service done to your car please make an appointment with Carlos Eribez. More
by rmckie
Employees Worked With
Carlos Eribez
March 19, 2014
My daughter is in Destin for spring break and had a minor accident in my 4Runner...they took care of me here (in OKC) and her there in Florida and we couldn't be happier. They fixed her up (broken tail ligh accident in my 4Runner...they took care of me here (in OKC) and her there in Florida and we couldn't be happier. They fixed her up (broken tail light) and got her on her way. She felt totally comfortable at the dealership and I feel comfortable with the work they did. THANK YOU for taking care of both my babies! More
by okcgal
Employees Worked With
Gary
March 18, 2014
Personal thanks to Barbara Higginbotham for making my service visit an enjoyable experience. She kept me informed throughout the morning on the status of my vehicle being serviced and the parts and serv service visit an enjoyable experience. She kept me informed throughout the morning on the status of my vehicle being serviced and the parts and service that was required or coming due. Service Adviser's like Barbara provide reassurance to customers that their vehicle is being serviced correctly and their needs are being looked after. Outstanding Barbara. More
by Nate_Ching
Employees Worked With
Barbara Higginbotham (Toyota Service Advisor)
March 15, 2014
5,000 mile service that was required. Very please with my expirance! The staff was very friendly and woulf recommend my friends and family Anytime! my expirance! The staff was very friendly and woulf recommend my friends and family Anytime! More
by engels
Employees Worked With
Steve Hinnant
March 14, 2014
I stopped by and asked if someone could just listen to my vehicle. I was helped immediately at the desk and referred to Darwin, who graciously immediately attended to me by having me start the car. He said vehicle. I was helped immediately at the desk and referred to Darwin, who graciously immediately attended to me by having me start the car. He said he thought it was the water pump, and I needed to get it in there asap. He told me that he comes in at 7:30 so if I was there at 7:30 the next morning he could get me right in and the job would take 2-3 hours. He was exactly right. I followed his directions, and three hours later I was driving out of the repair shop with some new filters, water pump and tires rotated. The service department was very helpful in explaining why I needed the additional items. The waiting area was comfortable, and I enjoyed a bag of popcorn while I got my work done on my computer while I waited. I was impressed with the accuracy and immediacy of the service I received. I will return when my Rav4 needs service. More
by mykesayssold
Employees Worked With
Darwin
March 13, 2014
Brandon was an excellent salesperson and knows your product and the market. His expertise seems to be in the mechanical features and understood my questions and relevance to a buying decision. He is product and the market. His expertise seems to be in the mechanical features and understood my questions and relevance to a buying decision. He is and will continue to be my salesperson at Quality. Steven at the Service Dept. was, as usual, efficient and smooth in handling my service of the Camry. More
by ddalenberg
Employees Worked With
A, Brandon Miller
March 12, 2014
Gary did a great job assisting my daughter with her vehicle. We came in from Virginia, he was able to get us in and out in no time. He took the time to explain the issue to her. vehicle. We came in from Virginia, he was able to get us in and out in no time. He took the time to explain the issue to her. More
by Heidi Jerakis
Employees Worked With
Gary Reynolds
March 11, 2014
I don't like visiting dealerships to purchase a vehicle, ti make me ill. I went in with the idea that I would be hounded and pressured into a deal that I did not want. This was not the case; Mr P vehicle, ti make me ill. I went in with the idea that I would be hounded and pressured into a deal that I did not want. This was not the case; Mr Pedersen was polite and worked with us to get us a deal that we would be happy with. Thank you for a great experience. Woody More
by Woodup
Employees Worked With
Matt Hunnicutt
