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Toyota of Fort Walton Beach
Fort Walton Beach, FL
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
April 17, 2014
Brand new car issue with service My new Scion XB showed the tire pressure indicator light. As the car had less than 200 miles on it, I did not know whether there was a real problem o My new Scion XB showed the tire pressure indicator light. As the car had less than 200 miles on it, I did not know whether there was a real problem or whether the sensor was defective. (I did look at the tires and saw that they were not low visually) I returned to the dealership to have the issue checked out, and Lloyd referred me back to service where they would check the sensor and add air if necessary. When I got back to service, the service coordinator tried to sell me a Nitrogen fill rather than checking out the issue of low pressure vs a defective sensor. This is NOT the way to do business - it turned out that the car had left the dealership with marginal tire pressure which dropped during a short road trip, the sensor was OK, and all the tire needed was a little air. After some discussion when the coordinator tried to explain that a Nitrogen fill (at a cost to me on a NEW car) would be less sensitive to a temperature shift, I opted to have them only check the sensor and add air if necessary. She managed to make a problem out of something that should have been handled with a smile and expeditiously. If the cure to this sensor issue is to use Nitrogen fill, then all cars should use this rather than air as a factory installation! More
by efxb
Employees Worked With
Barbara Higginbotham
April 17, 2014
Everything was great! It was very busy when I came in but everyone was nice and helpful. While I was there I also looked at the new Rav 4 It was very busy when I came in but everyone was nice and helpful. While I was there I also looked at the new Rav 4 More
by mona1955
Employees Worked With
Barbara Higginbotham
April 12, 2014
Barbara is always friendly and helpful. If there is an issue with the car, she presents the issue and my options. I never feel pressured to take a particular action. issue with the car, she presents the issue and my options. I never feel pressured to take a particular action. More
by Cathyblanchard
Employees Worked With
Barbara Higginbotham
April 09, 2014
Toyata Camry Using Quality Imports was very easy, I knew what type of vehicle I wanted and J Paul showed me several Camrys and comprable vehicles. I will most like Using Quality Imports was very easy, I knew what type of vehicle I wanted and J Paul showed me several Camrys and comprable vehicles. I will most likely use Quality Imports in the future. More
by shadowdog9709
Employees Worked With
George Markham
April 09, 2014
Great service Service agent was very helpful, friendly, and efficient. He went above and beyond to be of help. I was visiting in the area and glad to have fast frie Service agent was very helpful, friendly, and efficient. He went above and beyond to be of help. I was visiting in the area and glad to have fast friendly service. Thank you! More
by Jkcross
April 07, 2014
Installation of Clearshield The installation of clearshield to my new vehicle went well. I arrived at the service center before my appointed time, and was warmly greeted. I exp The installation of clearshield to my new vehicle went well. I arrived at the service center before my appointed time, and was warmly greeted. I explained what I was there for and also asked the agent to look at a couple of other items. I was directed to the on-site Enterprise rental agency and was again warmly greeted, efficiently processed for the rental car, and obtained a quality vehicle in a relatively short period of time. The installation of the clearshied was complete within the time frame I was given, and I was notified that my vehicle was ready for pickup. When I arrived, the process to return the rental car was very efficient. Elliot retrieved my vehicle, and showed me the clearshield installation, gave me the cleaning packet and explained the process of cleaning it. We also discussed the other items I had mentioned to him that morning that I wanted them to look at. The item that concerned me the most was the driver's overhead visor coming detached. I explained to Elliot that it had completely detached, and I rotated the clip and put it back together and it seemed sturdy now. Elliot examined it and felt is was okay as well. He asked me to monitor it and bring the vehicle back in if it does it again. The other item was the drag on the back doors when opening them. Elliot explained that was normal to keep the doors from flying open and being damaged. I departed the service area as a satisfied customer. More
by keanpa
Employees Worked With
Nathan Griffin, Elliot Gentry
April 06, 2014
oil change Only thing is I thought w an oil change they also top off all fluids which they did not....all other issues were addressed...I will return Only thing is I thought w an oil change they also top off all fluids which they did not....all other issues were addressed...I will return More
by sunshinenae
Employees Worked With
marin&darwan&barbara
April 06, 2014
ms Lisa cronin That staff at the Toyota dealership are very nice and always treat you well. The service was great and fast. I will recommend quality imports to my fr That staff at the Toyota dealership are very nice and always treat you well. The service was great and fast. I will recommend quality imports to my friends More
by ashleysangel1
Employees Worked With
lisa cronin
April 03, 2014
Every face-to-face experience with Quality Toyota actual employees has been outstanding. We especially appreciate the thoughtfulness of providing a shuttle to a nearby restaurant when the wait for service employees has been outstanding. We especially appreciate the thoughtfulness of providing a shuttle to a nearby restaurant when the wait for service was expected to be prolonged. The only thing keeping the rating from being "totally" excellent, is a rude customer service scheduler on a previous appointment, who turned out to be from an outsourced scheduling service "representing" the company. Please return to in-house scheduling with your own employees who are knowledgeable, friendly, and helpful. More
by bjlittle33
Employees Worked With
Elliot Gentry
April 01, 2014
Dealership has alway been customer oriented and provides the best service possible. Service representative go far beyond what is required to keep the customer posted on the status of their vehicles. the best service possible. Service representative go far beyond what is required to keep the customer posted on the status of their vehicles. More
by isleno2266
