Toyota of Fort Walton Beach

quick service the service was very quick even tho someone locked the keys in the truck also there was a little damage to the center panel between the windows when D the service was very quick even tho someone locked the keys in the truck also there was a little damage to the center panel between the windows when Darwin used the lockout kit More

New tires Barbara, ordered the tires I wanted got me an appointment the day they got in and got me out early at a great price! Thanks! Barbara, ordered the tires I wanted got me an appointment the day they got in and got me out early at a great price! Thanks! More

Outstanding Service I recently contacted Marisa Healey about purchasing a new 2014 Tundra. i was looking for a specific truck that I ahd found on the website and the ava I recently contacted Marisa Healey about purchasing a new 2014 Tundra. i was looking for a specific truck that I ahd found on the website and the availablity date was not for another three weeks. Within 48 hours she contacted me and told me that my truck would arrive that night. I drove down and inspected the truck and it was exactly what I was looking for at a price that I could not turn down. Upon arrival I was turned over to Patrick Kearney and was treated like a true VIP throughout the entire process. They gave me an outstanding amount for my trade in and closed the deal in an amazingly short amount of time. At delivery Patrick went the extra time to ensure that I was completely happy with my truck and walked me through the setup and explained all the features in great detail. This experience was definitely worth the drive from Pensacola to Fort Walton. Patrick and Marisa are top notch professionals and a pleasure to work with. More

Oil change & tire rotation. Barbara always goes out of her way to make sure we are happy. She took the extra time to clean the door sills, the dead pedal and surronding carpet. V Barbara always goes out of her way to make sure we are happy. She took the extra time to clean the door sills, the dead pedal and surronding carpet. Very pleasant and a great personality! A keeper! More

customer service Reynolds was very pleasant and very customer service and friendly...he helped me on my vehicle he kept me posted on my car and knew what I wanted. Reynolds was very pleasant and very customer service and friendly...he helped me on my vehicle he kept me posted on my car and knew what I wanted. More

1st service visit Anna was most helpful. Since I'm in a wheelchair, I can't get around as well as others. Two hours seemed a bit long for a tire rotation. The car wa Anna was most helpful. Since I'm in a wheelchair, I can't get around as well as others. Two hours seemed a bit long for a tire rotation. The car wash was really not worth it since they only spray it down. When it dries, the dirt is still there. More

Spare Key I came in 30 minutes before closing to pick up a spare key for my '05 Tacoma. I didn't realize it was a lengthy process or I wouldn't have come in so I came in 30 minutes before closing to pick up a spare key for my '05 Tacoma. I didn't realize it was a lengthy process or I wouldn't have come in so late. The service staff was friendly and even stayed late on a Saturday to help me out... I probably owe them a six pack for that. More

Saturday Service Center Delays I arrived 15 min early for my scheduled 10:30 appointment and had to wait in line for 35 minutes before I could see a Service Advisor to get my car ch I arrived 15 min early for my scheduled 10:30 appointment and had to wait in line for 35 minutes before I could see a Service Advisor to get my car checked in for service. I rescheduled my safety recall software upgrade because the technician was backlogged and it would be too long to wait and had my 55,000 mile service completed. This only took between 30-45 min. By the time I left there was still a queue of 6 cars waiting to get into service area. You should have two lines for service, a scheduled appointment line and one for unscheduled drive ins. Since your Service Check In area only has two lanes, in and out, you could consider on heavy Service volume days, like Saturday, with opening the check out lane as an extra check in line, one for scheduled appointments, the other for drive ins. You could reroute the cars ready for check out to side of building and reserve some parking spaces with signs marking cars ready for checkout next to Service entrance. Have an extra person go down the line of cars waiting to direct them into the proper check in lane, scheduled appointment or drive in. Service Advisors would still give priority to get those with scheduled appointments checked in on time. You are cramped for space, but I think with a little adjustment, this is doable, and would make for a much better service experience for people bringing their cars in for Service during high volume days. More

6K service Very helpful staff. Vehicle was finished in a timely manner and Kept clean. Staff was courteous and professional. Got a phone call and email when serv Very helpful staff. Vehicle was finished in a timely manner and Kept clean. Staff was courteous and professional. Got a phone call and email when service was completed.nice work! More