Toyota of Fort Walton Beach

Exceptional Service Barbra Higginbotham is always courteous and eager to insure each service department visit is a pleasant one. Armando Valdez in sales is always the bes Barbra Higginbotham is always courteous and eager to insure each service department visit is a pleasant one. Armando Valdez in sales is always the best to talk to about our two vehicles or features on new ones coming out. More

Great, fast service Just a quick tire fix, but the long line moved very quickly and the service advisor was quick, responsive, and showed me exactly what was in my tire t Just a quick tire fix, but the long line moved very quickly and the service advisor was quick, responsive, and showed me exactly what was in my tire that caused the flat. Good experience for a minor issue More

Lexus Customer from Dallas in a New Lexus with a problem Amanda and Barbara were fantastic. Our vacation would have been ruined if it wasnt for this dealership and the customer services we received. If I liv Amanda and Barbara were fantastic. Our vacation would have been ruined if it wasnt for this dealership and the customer services we received. If I lived here my next car would come from this dealer. I didnt purchase my Lexus here nor were they obligated to get me in to look at my problem. I am so very thankful for Amanda dealing with an issue that had nothing to do with Toyota or Quality. I would highly recommend this dealer to anyone in the area. YOU ROCK. More

Satisfaction The staff that serviced my car were friendly and courteous! I had a good experience and will recommend this service to anyone else who has a Toyota, t The staff that serviced my car were friendly and courteous! I had a good experience and will recommend this service to anyone else who has a Toyota, thank you! Cynthia Wheelahan More

Review Trent went above and beyond in assisting us with out new vehicle! I am so pleased with my new Toyota! Thanks to everyone at quality Toyota for giving Trent went above and beyond in assisting us with out new vehicle! I am so pleased with my new Toyota! Thanks to everyone at quality Toyota for giving us a wonderful expirience. More

Buying a new Highlander I was very pleased with the sales experience. I have always had good experience in having my former Toyota serviced at this dealership and decided to I was very pleased with the sales experience. I have always had good experience in having my former Toyota serviced at this dealership and decided to buy my new car there. The sales person and the manager were helpful from arranging a car to be shipped from another dealer in order to meet my preferences to spending time demonstrating new features on the car before I left the lot. Well done! More

Last Minute Vehicle "Upgrade" We made a quick decision, and the staff was patient, efficient and quick. We greatly enjoyed our experience. We are very happy, and will be back. We made a quick decision, and the staff was patient, efficient and quick. We greatly enjoyed our experience. We are very happy, and will be back. More

Showroom atmosphere Salespeople sitting around eating, telling jokes and making comments about customers is very unprofessional. They sat the entire time at the same two Salespeople sitting around eating, telling jokes and making comments about customers is very unprofessional. They sat the entire time at the same two table on the north side of the showroom. I was there for a period of time and observed them for several hours. They were loud at times, surfing internet on computer for things not related to their job or dealership. We have been customers for a very long time but honestly, there is not one salesperson sitting there we would buy a vehicle from. The service team.....the best around! Steve is amazing and Darwin in following in his footsteps. Would not go anywhere else for service but the sales team is certainly not the standard I would expect to see at a dealership such as Quality Toyota. More

Clearshield Install The team at Quality Imports did a great job of installing the Clearshield on my Scion FRS. They greeted me at my appointment time and set me up with The team at Quality Imports did a great job of installing the Clearshield on my Scion FRS. They greeted me at my appointment time and set me up with a rental car for the day to use while they did the installation. No Fuss and No hassle and a free rental for the day. You can't beat that. Thanks Quality Imports, you know how to treat your customers right. More

Picky owner extremely pleased We came to Quality while on the verge of purchasing a 2014 Nissan Pathfinder (we literally had one located, priced, and were just making the final dec We came to Quality while on the verge of purchasing a 2014 Nissan Pathfinder (we literally had one located, priced, and were just making the final decision!). We were looking for a vehicle my wife wouldn't have to "settle for" rather than be elated to drive. We didn't know for sure what we wanted, so we just test drove a couple of pickups, and of course, the Forerunner. Armando was very patient with us, understanding the situation. When we communicated to him we liked the Forerunner, but disliked the interior and exterior color, he went to work locating the Forerunner that met every detail of my wife's desire. Once we had that, we began the pricing process, and after arriving at a very fair price, we took the plunge, agreeing to buy the vehicle. As promised, Quality delivered the exact vehicle promised, at the price promised. We signed the paperwork, thanked Armando for the patience he took helping us find exactly what we wanted, and now are the happy owners of a vehicle my wife loves to drive. She wasted no time posting her happiness on Facebook to her many friends! We can't thank Armando enough for being the kind of salesman who genuinely wanted to HELP the customer rather than "just make a sale." More