Toyota of Fort Walton Beach

Worst Toyota Dealer I have ever been to. Overpriced and rude sales dept. Save your time and go to Bob Tyler in Pensacola for fairly priced and polite staff. Overpriced and rude sales dept. Save your time and go to Bob Tyler in Pensacola for fairly priced and polite staff. More

Had a very good customer service experience. We never looked forward to purchasing a car, But, we had a real good experience through the entire process. No high pressures sales push. We never looked forward to purchasing a car, But, we had a real good experience through the entire process. No high pressures sales push. More

Bad cominication and bad customer service. They made me drive 4 hours and when I arrived to the dealership they didn't got the car available. They made me drive 4 hours and when I arrived to the dealership they didn't got the car available. More

I had an appointment to receive a new FOB for my car which only came with 1. I waited 2 hours, ask what's happening. For some reason they had my car on WAIT. Then they finally brought it in and programm which only came with 1. I waited 2 hours, ask what's happening. For some reason they had my car on WAIT. Then they finally brought it in and programmed the key. REALLY!!! 3 hours to program a FOB. Terrible More

I bought my 2020 Tacoma brand new from you. Paid for the auto butler package. They only run it thur the car wash. I will never recommend the auto butler to anyone. It’s not worth the money spen Paid for the auto butler package. They only run it thur the car wash. I will never recommend the auto butler to anyone. It’s not worth the money spent. More

Always professional and helpful and client oriented. Toyota of Ft Walton made my dream car come true. Toyota of Ft Walton made my dream car come true. More

Buyer beware. Purchased used Toyota Corolla in the loan, paperwork inserted $3000 in miscellaneous dealer fees. Along with $400 for nitrogen in tires is a lie, Purchased used Toyota Corolla in the loan, paperwork inserted $3000 in miscellaneous dealer fees. Along with $400 for nitrogen in tires is a lie, there wasn't valve caps on all tires and tire pressure greatly changed with temperature. More

Extremely poor service department. Brought my car in due to a bad blind spot monitor (BSM) and low hybrid inverter cooling. I agreed to have both cooling systems flushed. I was told th Brought my car in due to a bad blind spot monitor (BSM) and low hybrid inverter cooling. I agreed to have both cooling systems flushed. I was told the BSM didn't work because I had a bad battery, although there was no indication of this. I agreed to a new battery. On the drive home the BSM failed again. The inverter cooling level was unchanged still sitting on the "low" line and the cap to the reservoir was missing. I am not convinced the battery was bad and I don't think the cooling system was flushed. I was told to bring my car back in to fix the BSM. When I brought my car back I was told it would be ready the next day. Three times I called and was told it would be another day. They kept the car for 5 days. I was told the front door mirror assembly needed to be replaced, however the technician later called and told me he only needed to replace the mirror glass with the built-in BSM. When I picked up my car I was charged for the mirror assembly. I told the service this was wrong and he eventually corrected this problem. If I had not talked to the technician I would not have known and would have been fraudulently charged for this part. I asked for compensation for all these delays and inconvenience and was told to contact the service manager. He never responded. I contacted Toyota's main office and they sent a message to the Ft. Walton Customer Relations Manager and said I would be contacted by him. After 3 messages to Toyota the Manager replied to the main office that no compensation was necessary. The Manager never contacted me directly. Toyota's main office considers the matter closed. More

The dealership finance team and salesman worked hard to send me home in my new 4Runner. They were extremely professional and courteous! send me home in my new 4Runner. They were extremely professional and courteous! More

Very disappointed experience with the service department. I am new to this area, my Prius is due for 40,000 miles service. I make appointment and arrived on time. I was told it will take ~2.5 hours for the w I am new to this area, my Prius is due for 40,000 miles service. I make appointment and arrived on time. I was told it will take ~2.5 hours for the work to be done. I waited there, three and a half hours later, still no one updated me what is the status. At this time, I asked the service assistant what is going on. A while later, he came out and told me they are working on it now. I think they totally forgot about the car! After five hours waiting and $472 charge, I finally got the car back. I am also not sure what should be 40,000 miles service including? The cost seems pretty high. More