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Toyota of Fort Walton Beach
Fort Walton Beach, FL
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
June 11, 2014
5 Star Dealership George, Armando, and Heather are the 3 people I worked with, and all of them did a great job and none of them were pushy. They were very well trained George, Armando, and Heather are the 3 people I worked with, and all of them did a great job and none of them were pushy. They were very well trained at their jobs. This dealership has a very friendly atmosphere and they went above and beyond to make me feel comfortable. Will definitely recommend Quality Imports to all my friends looking to buy a car in this area. More
by Moilepo808
Employees Worked With
Armando Valdez, George Markham, Heather Davis
June 10, 2014
Toyota Tacoma Oil Change Darwin does a great job!!! Always goes above and beyond - example, he removed a dead rat out from under our hood. He is the best - please tell him h Darwin does a great job!!! Always goes above and beyond - example, he removed a dead rat out from under our hood. He is the best - please tell him how wonderful we think he is. More
by roeslein
Employees Worked With
Darwin Grubbs
June 10, 2014
Steve Hinnant-Best Service Coordinator Steve has been helping us at least five years - maybe more. He is very responsive to our requests and greets us like old friends when we come in for Steve has been helping us at least five years - maybe more. He is very responsive to our requests and greets us like old friends when we come in for our service. It's the people that make any business desirable to work with. Steve helps Quality Imports keep our attention! More
by bseffens
Employees Worked With
Steve Hinnant-wonderful helper with my service needs
June 09, 2014
Terrible service Took 3 months to get in to get clear shield installed.In that time, vehicle incurred paint chip on the front bumper from bugs. Quoted $0.00 to have ba Took 3 months to get in to get clear shield installed.In that time, vehicle incurred paint chip on the front bumper from bugs. Quoted $0.00 to have backup beep turned off and was charged over $30 for it and was told it would normally cost over $60 but because I was told wrong on the phone they would only charge half. Kept car for over a day. There were also greasy foot prints left inside the drivers side floor board. Very unhappy with the experience and if there was another Toyota service department closer I would take my vehicle there instead. More
by s8ccerchic
Employees Worked With
Elliot Gentry
June 09, 2014
Great Service! Overall, the experience was perfect every step of the way. I made the appointment over the internet. It was simple and easy. I received acknowledgemen Overall, the experience was perfect every step of the way. I made the appointment over the internet. It was simple and easy. I received acknowledgement of the appointment and reminders up until the day of the appointment. When I pulled in, the bay was clear and Steve Hinnant immediately left his work station to greet me and begin processing for the service. He was friendly and thoroughly professional, as usual. I was not rushed in any way and was given ample opportunity to communicate any questions or concerns to Steve. I brought my laptop computer to the waiting room to do some work. The Service Desk provided me with the necessary information to log on to a wireless network and the instructions worked perfectly. I was able to make productive use of my waiting time. I don't know how many minutes went by before Steve approached me in the waiting room to tell me everything was ready, but it was certainly reasonable. I processed through the cashier, was given a copy of the mechanic's checklist which was meticulously prepared as usual. There was no charge, as I am on ToyotaCare. When I was ready to leave, my truck was right outside the door waiting for. Really, I can't ask for any better service. More
by pross41
June 07, 2014
screwed me over swapped a rav4 we bought using the 72 hour satisfaction policy. They transferred everything over to the new loan for the camry and told me the paymen swapped a rav4 we bought using the 72 hour satisfaction policy. They transferred everything over to the new loan for the camry and told me the payment would be 487 a month. It was a stretch but we thought we can still make that payment. Then I get some calls saying I need to come in and sign something. I come in today and they tell me they messed up the payoff amount on the loan and I owe them $2400. They said my new loan payment would be $524 a month and there is nothing they can do for me. I would have never swapped for the camry we got knowing the new payment. Now I'm screwed into a payment I can't afford because someone put the wrong payoff amount on the form and I didn't notice it. Thanks for screwing me over toyota. More
by wrb3218
Employees Worked With
Matt Hunnicutt, Mike Amiel, Brandon Sweet, Steve Holifield
June 06, 2014
Service experience Was well taken care of and savings were explained. Very pleasant and professional Barbara Higgenbotham went out of her way to research our status rega Was well taken care of and savings were explained. Very pleasant and professional Barbara Higgenbotham went out of her way to research our status regarding some free services we were entitled to receiving More
by Lucyglee
Employees Worked With
Barbara Higginbotham
June 02, 2014
Quick Dropped my car off and went and had breakfast and stopped at Books a Million came back at my car was finished. Very quick service. Dropped my car off and went and had breakfast and stopped at Books a Million came back at my car was finished. Very quick service. More
by sonsarana
Employees Worked With
I didn't catch the names
June 01, 2014
New Car Buying Experience at Quality Toyota My wife and I had a very pleasant experience buying a new Toyota on 5-31-14 from Quality Toyota. We would highly recommend this dealership to others. My wife and I had a very pleasant experience buying a new Toyota on 5-31-14 from Quality Toyota. We would highly recommend this dealership to others. Thank You Quality Toyota Team. More
by wrhart
Employees Worked With
George in finance was great also in addition to Brandon and Justin, Brandon Smith, Justin Bendickson
June 01, 2014
4 new tires Good deal on the tires. Yokohamo tires, special order size. Arrived within 1 day. Barbara Higginbotham is excellent. I always ask for her, and hop Good deal on the tires. Yokohamo tires, special order size. Arrived within 1 day. Barbara Higginbotham is excellent. I always ask for her, and hope she is working when I have service. She even was out in the rain personally putting fluids into my Tundra! Spoke to Matt Jamieson about a future purchase. He is a trustworthy salesman that we like dealing with. P.S. This electronic form requires creating an account, which is a lot of work and more than I normally want to do to provide you with feedback. More
by Quality2179
Employees Worked With
Matt Jamieson, Barbara Higginbotham
