Toyota of Fort Walton Beach

Good Service Department The Service Department recommended service that was needed, but not more. Staff was corteous, and the service advisor (Ms. Higginbotham) went out of The Service Department recommended service that was needed, but not more. Staff was corteous, and the service advisor (Ms. Higginbotham) went out of her way to find teh answer to a concern i had. More

Steve Tucker is the bomb! You would normally walk into a dealership and get ambushed by salesmen whose sole intent is to sell you a car and make a commission on it. With a lim You would normally walk into a dealership and get ambushed by salesmen whose sole intent is to sell you a car and make a commission on it. With a limited credit history and a very pessimist attitude based on bad experiences, I walked into the dealership and was fortunate to come across Steve Tucker. From the moment I shared my story with him, Steve was determined to get me into a decent vehicle. Not only was he able to find an amazing black Toyota Camry that fit my personality, but he was able to get me the payment I was asking for, within the limits of my financial reality. Manager Richard Martinez was very knowledgeable and straight no-nonsense guy as well. These guys speak with the truth. They will work with you as much as you allow them to and at the end of the day, you'll be glad you swing by Quality Toyota. Thanks. More

Service Dept I brought my 2012 Avalon in for the 25k service on Saturday morning and was greeted by the service valet, not sure his name but he was and always is v I brought my 2012 Avalon in for the 25k service on Saturday morning and was greeted by the service valet, not sure his name but he was and always is very courteous and professional. I was then greeted by Gino Leone and he too was outstanding and very professional. I explained to him a problem with our rear seat covers and he immediately said that there was a recall on them and it would be taken care of. Exactly 1 hr and 15 min later my car was finished, to include the rear seat covers. I was amazed on the promptness of service and must say I am a very happy customer. Quality Toyota exceeds the standard for excellence and it shows in how they take care of their customers! Thank you for a positive experience. More

Surprise Problem I had already scheduled my maintenance appointment, then, the night before my engine and Trac Off lights came on and my cruise control stopped working I had already scheduled my maintenance appointment, then, the night before my engine and Trac Off lights came on and my cruise control stopped working. When I went in, the wait was rather long. My service rep called me to his office and told me the head on my engine needed to be replaced. I was shocked to say the least. Luckily I am still under warranty. I was promptly set up with a loaner vehicle from enterprise and sent on my way. Elliot Gentry kept me updated regularly and I had no worries at all. Four days later I picked the car up and was very pleased. More

Just like doing business with family! Outstanding. I hope you know how fortunate you are to have Steve Hinnant as an associate in the Service Department. Actually, I thoroughly enjoy br Outstanding. I hope you know how fortunate you are to have Steve Hinnant as an associate in the Service Department. Actually, I thoroughly enjoy bringing my Highlander in to Quality Imports. You have one "class act". Thank you, Tom B. More

Fixed other shop's poor mechanic ability I was received by Rick who was very professional. He was always very kind and friendly both on the phone and in person. I had work done at another s I was received by Rick who was very professional. He was always very kind and friendly both on the phone and in person. I had work done at another shop that used an incorrect bolt almost causing catastrophic damages to my vehicle. The technician, Troy Thompson, was also very professional and was straight up with me concerning the issue and how he would be able to fix it. He even told me that he could not put my vehicle back together because it was too dangerous to be driven. This shows not only the care for his job, but also his care for the safety of his customers and their families. This vehicle is driven by my wife who takes my three year old son to and from daycare, among other places. Luckily, Troy was able to get my vehicle back on the road. It was no doubt due to his extensive training and certifications as a master Toyota technician. I trust my Toyotas to Troy any day of the week and twice on Sundays. Please do not hesitate to contact me for any questions you may have. (701) 340-9207. Mario More

Robert Becton (Rock Drummer) My wife & I couldn't be any happier. Barbara H. took care of our needs & provided me with transportation while vehicle service was performed . Work wa My wife & I couldn't be any happier. Barbara H. took care of our needs & provided me with transportation while vehicle service was performed . Work was done on time with no inconvenience to my day. This is why we bought our Tacoma @ Quality Imports..That extra mile...Thank you :-) More

Superb Service As per usual my experience with the service department of Quality Import and Barbara Higginbotham was absolutely superb. I love both the friendliness As per usual my experience with the service department of Quality Import and Barbara Higginbotham was absolutely superb. I love both the friendliness of all the people I meet and deal with and the confidence I have that my Prius has been serviced properly. Barbara always goes out of her way to take care of me and I always look forward to seeing her and dealing with her regarding my car. Additionally, when I have had a question I have had the pleasure of talking to Penny Fuqua and this woman gets answers and results. Over the years I have dealt with a lot of dealerships but my great experiences with Quality are topped by none. Thank you as it's a pleasure to visit. While I don't see the name of Chris Stowe, who sold us our Quality car, I want to mention how awesome he is with his low key style and ability to sell. A real pro. More

***BUYERS BEWARE**** This dealership broke a bolt off while in for service. The bad part is they refuse to answer any phone calls and are being very rude about fixing thei This dealership broke a bolt off while in for service. The bad part is they refuse to answer any phone calls and are being very rude about fixing their mistake. Make the drive to Pensacola. More

10,000 mile service, as part of Toyota Car Care I wish I remembered the staff, but I didn't have a preferred service person, since I purchased my Toyota Highlander (LE) in another area in November 2 I wish I remembered the staff, but I didn't have a preferred service person, since I purchased my Toyota Highlander (LE) in another area in November 2013, but live in this area. My wife and I considered purchasing a Quality Imports Toyota mid -summer of last year, but decided not to, after the negotiations did not lower the price to a level we were comfortable with. I was concerned that since I decided not to purchase my new vehicle in the Fort Walton area, that my service experience would be sub-par. I'm happy that this is my 2nd service appointment and I've received great service. I hope that after my 25,000 miles free service runs out, that I will receive the same level of quality customer service. If so, I may consider purchasing my next vehicle from Quality Imports Toyota. More