
Toyota of Fayetteville
Fayetteville, AR
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BUYER BEWARE!! Summarizing my horrible experience: This BUYER BEWARE!! Summarizing my horrible experience: This is new car buying..I live in Fort Smith -Toyota of Fayetteville site mislead me to believe BUYER BEWARE!! Summarizing my horrible experience: This is new car buying..I live in Fort Smith -Toyota of Fayetteville site mislead me to believe new Highlander Base had what it did in pics but not person. -I decided to leave and think about the step up model(sport). They gave me a good price for step up...Came back few days later to buy..Presented a "Fayetteville Auto Park VIP" card to try to get a sweeter deal...No go...This card is a joke to make buyers feel valued and thats it....they actually jacked up the price up agreed upon and the current Manager Matt would not honor the price on the print out David(other manager) gave me. Wow VIP....guess they dont care about repeat customers. -No General Manager present to complain to. -Waste of gas(money) + time driving from Fort Smith to Fayetteville thanks for nothing Toyota of Fayetteville. -George Torres called me few days later see if I was still interested(wow at the moment....) told him the situation and he talked to David Lester(manager) Finally agreed to honor the DEAL(wow again at the moment). I was told to come in that day in order to get it and they will be holding it for me. -Had to call in work in order to get deal.(lost some money there) -Came up to dealer and saw that they park the car in front looks like its ready for me. I walked inside and was greated by George. George told me they sold my car. I laughed and and he smiled with me as I thought he was kidding. Reality kicked in when I saw the new owners get into the car(very sad..thought tears were gonna drop).I was extremely disapointed and pissed off. They suggested me to look in the lot at the Limited.(bait and switch??). I was not interested. (suffered more economic loss...Thanks for nothing again Toyota of Fayetteville).They said they will try to look for similar one for me and will call me next day by afternoon. -Next day never got a call...I called George. He said they could not find another one and acutally blamed all this issues on me for not buying the day they gave me the deal. Thanks for nothing. I suffered economic loss through this dealer and was scammed multiple times..I reported to BBB and they say this isssue is actually out of there scope!! I will be contacting Penske Automotive(parent company) reguarding this. This does make be wonder how many complaints this (supposed A+) dealer have dodge through BBB because of things out of its scope. I have since bought the vehicle at another dealer. (actually more car for a very minimal amount more). BUYER BEWARE!!! More