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Toyota of Erie
Erie, PA
32 Reviews
Toyota of Erie is part of the Preston Auto Group, one of Western PA and eastern Ohio’s largest automotive groups. With 11 dealerships representing 15 brands in Erie, New Castle, and Sharon, PA and Boardman, OH including 3 Toyota dealerships: Toyota of Erie, Preston Toyota of New Castle, and Toyota of Boardman. The Preston Auto Group employs over 500 associates in the area! The Preston Auto Group was founded in 1989 by Bob Preston and is now run by Bob’s sons Bobby Preston and Kevin Preston.
The Toyota of Erie location was founded by Bobby Preston, Kevin Preston, and business partner Shane Lanigan. Toyota of Erie strives to provide the absolute best car buying and ownership experience you’ve ever had. Our goal is customers for life! That’s why we offer the Toyota of Erie Advantage which includes a FREE Lifetime Engine Warranty, FREE PA State Inspections for Life, FREE Tire Rotations for Life, and so much more!
Our goal is to make car buying easy with our hassle-free car buying process! And with over 500 new Toyotas available, Toyota of Erie strives to provide our customers with a great selection of new Toyota to choose from. Plus check out our great selection of used vehicles and Certified Pre-Owned Toyotas with a 7-year 100,000-mile warranty.
Giving back to the community of utmost importance to Toyota of Erie and the Preston Auto Group. To date, Preston Auto has donated over $2,000,000 to the communities we serve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 32 reviews
September 11, 2012
This was probably the worse dealer/salesperson interaction I've ever had when buying (or in this case, attempting to buy) a new car. She did not introduce herself, was realtively rude, seemed to b interaction I've ever had when buying (or in this case, attempting to buy) a new car. She did not introduce herself, was realtively rude, seemed to be annoyed that I was a very informed and well-researched buyer (I think I knew more about the product than she did by a long shot). I walked in prepared and ready to open my checkbook. In 20 minutes, she gave my wife and I the bum's rush out of the showroom. Where do you think my money went? Yep, another dealer 30 miles south, who COULD NOT have been more pleasant, accommodating, professional and respectful....all the things that Joi was not. More
by yatesboro015
Employees Worked With
Joi Allenbaugh
January 13, 2011
Worked with Ann for the sale and price, great to deal with, probably the best experience I had with a salesperson for my whole search. Car is great however they charged me more for the extended warranty. with, probably the best experience I had with a salesperson for my whole search. Car is great however they charged me more for the extended warranty. I'm gonna assume the left hand doesn't know what the right hand is doing. Kim in the finance office said it was $15 more a month on a 60 month loan, thats $900, rechecked my payment 2 days later and knew something was off. Checked my paper and it was $1500!! Hmmm, that's a huge error and I doubt Kim in finance is that incompetant. I believe she intentionally did that, or was instructed to do that. Ask for the refund and said the bank would have a check in a week, been 3 weeks now. I would of given them 5 stars if it wasn't for this. However the best part, Kim forgot to have me sign the warranty contract, which wasn't through toyota like they said, so they are charging me for something I didn't agree too. She also couldn't clearly explain the length and what it covered. For $900 I would of taken it, but for $1500, I'll take my chances. I hope they see this, if they make up for this I'll post a stellar follow up. I know they'll know exactly who this is. Eric 2005 Prius More
by ejprez
Employees Worked With
Ann Ricther, Kim McCafferty
