Toyota of Easley - Service Center

I went in for my 5,000 service maintenance. Everyone was polite, friendly and efficient and I was out in less than an hour. Everyone was polite, friendly and efficient and I was out in less than an hour. More

This was a routine 15,000 mile service. They got me in and out in about an hour. They got me in and out in about an hour. More

Fantastic customer service. Always go the extra mile for their customers. Timely, efficient and courteous. Always go the extra mile for their customers. Timely, efficient and courteous. More

Excellent customer service and fast. Been a customer for many years. Thank you so much Been a customer for many years. Thank you so much More

The absolute best. Remembered me from previous visits, knew I don’t like to back up in my big truck and was so kind to park it so I just had to drive forward. They want Remembered me from previous visits, knew I don’t like to back up in my big truck and was so kind to park it so I just had to drive forward. They want me to have a good truck for the rest of my life and they are dedicated to , not only me, but everyone to brings their vehicle in for service. More

Very nice and professional customer service, maintenance service is fast and professional. Highly recommended this dealer. Thank you. service is fast and professional. Highly recommended this dealer. Thank you. More

I have bought two vehicles at this dealership. The service staff is fantastic, so courteous! Kevin Biddle is a 'GEM'! I really do enjoy my 2018 Highlander! "SALZA!" The service staff is fantastic, so courteous! Kevin Biddle is a 'GEM'! I really do enjoy my 2018 Highlander! "SALZA!" More

The service staff was very courteous and kept me well informed on the status of my vehicle. informed on the status of my vehicle. More

The service advisor was very pleasant to work with. The work was done to my satisfaction and when promised. The work was done to my satisfaction and when promised. More

I took my Highlander in for bumper recall and routine maintenance. Made an appt. For 10 AM. Left dealership for the day (by shuttle driver). Shuttle driver stopped working at 5 pm. By 5:00 I had not he maintenance. Made an appt. For 10 AM. Left dealership for the day (by shuttle driver). Shuttle driver stopped working at 5 pm. By 5:00 I had not heard anything from Dan. When I called, I went to voice-mail. Running out of ride options, I headed back to dealership anyway. On the drive, Dan returns my call only yo tell me that my car is not done. They have not even gotten to it! I told him that I live 50 miles away and I will need a loaner car. His response was that Enterprise closed at 5:00. (Then why didn't he call me sooner.) I said "you have a whole lot full of loaner cars, find one!" When I get to the dealership, he apologizes for having to leave my car and offers a couple of free oil changes. He assures me my car will be ready the next afternoon. At 2:00 the next afternoon, we picked up my car (no offer of free oil changes). I lost a whole day waiting for my car (at my daughters house in town) and the inconvenience of coming back the next day (an hours drive each way). The communication was the worst. What was the point of making an appt? Dan said that "they kinda over booked", plus a technician didn't show up for work. I get people call out and that happens more often these days. But, why don't you NOT over book so the fallout of that is not so bad. The actual physical work on my vehicle is good. The customer/service dept communication has gotten worse over the past year. We have been customers of this dealership since 2013. More