Toyota of Easley

I was recently getting a routine 105,000 service with my Prius. After waiting a while, I got a text message telling me that it was recommended I have several other maintenance things taken care of with the Prius. After waiting a while, I got a text message telling me that it was recommended I have several other maintenance things taken care of with the car. Suddenly, my $25 tire rotation was ballooning into more wait time (which I hadn't accounted for) and nearly $400 extra expense. I asked the service lady about it since I thought I recently had those special services done and she didn't go into any helpful detail except to say the maintenance services repopulate at a certain point (whatever that means). I declined the extra services so I could look into them independently. Apparently, what I was being offered should be done every 2 years or 30,000 miles (according to Toyota). It turned out I already had all those things done in March 2023 and wasn't near either of those cut-off points (time or mileage) to have them done again. I also used to get discount coupons in the mail but now I apparently have to search online for them before going to the dealership. Because I didn't know about this, I didn't receive any discounts as I have in the past. This experience makes me feel like the dealership does not have my best interest in mind but only wants to make money on expensive maintenance work. I was reminded repeatedly by email and text to leave a review. I was going to skip it but...here it is. More

Toyota of Easley has been fair and does a great job ever since I bought my Toyota Camry from the with 57,000 miles on it. Now it has 253,000! They have kept it in great shape! I am hoping to reach 400,000! since I bought my Toyota Camry from the with 57,000 miles on it. Now it has 253,000! They have kept it in great shape! I am hoping to reach 400,000! More

Great and helpful customer service. Very helpful and caring service by Jacinda. Appreciate her help Very helpful and caring service by Jacinda. Appreciate her help More

Had to have battery replaced It would not hold a charge. I had purchased extended warranty on a battery in 2021. charge. I had purchased extended warranty on a battery in 2021. More

There was one electrical issue yet to be resolved. I'll return to have it identified and corrected I'll return to have it identified and corrected More

Brought my 2022 Toyota Tacoma in for the 25,000 mile service and everything was great. service and everything was great. More

Premier customer service, very good attention to deatail, and overall friendly and helpful employees that work there. and overall friendly and helpful employees that work there. More

It was a pleasure working with both Antoine and Issac. Both men were comfortable to deal with and took the time I needed to answer questions and make decisions. I'm still shaking my head and chuckling Both men were comfortable to deal with and took the time I needed to answer questions and make decisions. I'm still shaking my head and chuckling about the whole experience. I went in for regular service on my 2022 Corolla and left in a 2025 Corolla. They needed my good used car to sell so the bargaining began. Antoine drives a hard bargain very well and I'm a happy camper with my new car! More

Great facility, helpful people and the work was done in a timely matter to my satisfaction timely matter to my satisfaction More

Jacinda and the service team did a great job with scheduling the 10k service, also help with coordinating some of the additional repairs and service needs. Alex Lopez and the accessories team also d scheduling the 10k service, also help with coordinating some of the additional repairs and service needs. Alex Lopez and the accessories team also did a great job with the bed cover and door sill upgrades. Shout-outs to Caleb and Dante who were hands-on with all the work on my 2023 Tacoma. Also I greatly enjoyed my conversations with courtesy shuttle driver Mike. Great job Toyota of Easley! More