Toyota of Downtown L.A. - Service Center

Going for another 150,000 miles! I am so happy that I took my 2008 Toyota Yaris to Toyota of Downtown LA. Mike Briseno helped me out. He met me outside with my tow truck driver and wa I am so happy that I took my 2008 Toyota Yaris to Toyota of Downtown LA. Mike Briseno helped me out. He met me outside with my tow truck driver and was ready to help. I really appreciated that even though my car is older and a little "broken in", they treated me with respect and valued me as a customer just the same as a person with a nicer, newer car. Mike communicated with me every step of the way and was helpful with tips and information about my car to keep it running for another 150,000! On top of it all, my repairs were reasonably priced and no more than it would have been at another place, but I was able to get exceptional service and feel like a valued customer. Couldn't be happier. Thank you Mike! More

Great guy! Michael has helped me twice with repairs to a Toyota Prius. He has always been strikingly friendly, personable, and energetic. He added a positive not Michael has helped me twice with repairs to a Toyota Prius. He has always been strikingly friendly, personable, and energetic. He added a positive note to an otherwise frustrating experience with my car problems, and he helped where he could in reducing the total on the bill. Much appreciated! More

Excellent customer service Michael was extremely professional and friendly. He went out if his way to accommodate me and even had my car ready way earlier than expected. Best To Michael was extremely professional and friendly. He went out if his way to accommodate me and even had my car ready way earlier than expected. Best Toyota service department experience! More

Honest and Helpful I went to Toyota Downtown LA and spoke to Mike Briseno, I need an oil change and he helped me out with enthusiasm about his job and knowledge about th I went to Toyota Downtown LA and spoke to Mike Briseno, I need an oil change and he helped me out with enthusiasm about his job and knowledge about the car. I was very impressed with his professionalism and went back again. I was again treated with the best customer service and knew that Mike was really there to help the customer and deal with the issue that the customer came to fix. Thank you a million! More

Service I was completely satisfied with the efficiency and service that Toyota of Downtown LA has to offer!!! I will be returning as a future customer. I was completely satisfied with the efficiency and service that Toyota of Downtown LA has to offer!!! I will be returning as a future customer. More

Quick an easy I got my tires changed. They told me to come in at 6, and they would take care of it from there. Mike pulled me aside and called me a car to take me h I got my tires changed. They told me to come in at 6, and they would take care of it from there. Mike pulled me aside and called me a car to take me home while I waited on it to be fixed. Once it was fixed, I was contacted and it was just a matter of picking up the car and paying for it. More

Excellent Service Advisor Mike is an honest and helpful top of the line service advisor. He has recommended service maintenance that have improved my car issues or simply impro Mike is an honest and helpful top of the line service advisor. He has recommended service maintenance that have improved my car issues or simply improves a smooth drive. I will definitely continue to visit Toyota of Downtown LA. More

Upfront and honest Mike is awesome. He's the type of guy that if he doesn't know the answer to your question, he'll find the person who does and will get you an answer. Mike is awesome. He's the type of guy that if he doesn't know the answer to your question, he'll find the person who does and will get you an answer. Great guy to work with and he's super easy going. Really easy to setup an appointment through Mike as well. More

Highly recommended by a long time and loyal customer!!! As I arrived early one Tuesday morning for my 6:45 service appointment at Toyota Central, I was surprised to see a long line of cars ahead of me. I f As I arrived early one Tuesday morning for my 6:45 service appointment at Toyota Central, I was surprised to see a long line of cars ahead of me. I felt a little anxious knowing not only that it was already 6:40, but also realizing that I had to be at work by 7:30. After waiting for about 2 minutes, one of the Toyota employees spotted me and gestured me to go to the adjacent line beside the cars that were in line waiting. I told the Toyota employee that I was there for my 6:45 appointment and that my service adviser was Briseño. He then informed me that he would go let Briseño know that I had arrived to get my car serviced. During that time, I was also greeted by Ms. Luz Reyes and literally felt a sense that everything was going to be alright and almost instantaneously refocused my attention from worrying about whether I would be getting to work late to looking forward to having another pleasant experience with the great people at Toyota Central. After a few minutes, Briseño greeted me and immediately took my information, then proceeded to schedule me to have Lyft drive me to work. Amazingly, I got to work on time and throughout the day Briseño kept be informed about the status of my car as it was being serviced until it was finally fixed. He then made arrangements to have Lyft pick me up from work so I could get the ride back to Toyota DT. While riding back to work, I thought about how happy and satisfied I was to receive the attention, experience the friendliness, professionalism, and see the efficiency demonstrated by Briseño and from all the members of the Toyota team that I interacted with, such as Delia (the cashier) and Jessica (whom I saw under the umbrella when I gave the paperwork to pick up my car). Whenever there is a need to get my car serviced at Toyota Central, I always look forward to seeing the great people there and for making me feel like part of their family. If I could, I would vote for the Toyota DT team as the best in Southern California!!! More