Toyota of Dothan - Service Center

Great Experience I went to Toyota of Dothan for service only. While waiting, I decided to look at new cars. My sales person was Christi Davis. She was/is very knowledg I went to Toyota of Dothan for service only. While waiting, I decided to look at new cars. My sales person was Christi Davis. She was/is very knowledgeable and patient. We looked at several Highlanders in 100degree weather. I picked the one I like best & Christi and I took it for a spin. Wow! What a great ride! I couldn't leave without it. More

Scott Wilson excellent salesman My husband and I really love the car we got from Dothan Toyota. Our salesman was Scott Wilson and we could not have had a better salesman. He was very My husband and I really love the car we got from Dothan Toyota. Our salesman was Scott Wilson and we could not have had a better salesman. He was very kind and patient with us. He worked with us for several days and ended up ordering the car we wanted. We appreciated working with him so much that we sent our daughter to buy a car from him. Scott is the Best !!!! More

WORST DEALERSHIP EVER !!!!!!! I finally understand why folks kept telling me not to go there. They refused to work on our 2016 Tundra because the OWNER of the dealership didn’t fee I finally understand why folks kept telling me not to go there. They refused to work on our 2016 Tundra because the OWNER of the dealership didn’t feel we could be stratified, even after only one visit to them. They didn’t want a bad survey from us, all we wanted was for them to fix our problem with the new truck, that’s ONLY been built 2 months. They said that it was the tires cause it sat on the lot,. The also removed from their records our first and last visit to them, I think because we would have gotten that survey and they sure didn’t want my review of their place. We didn’t not purchase the truck from them, because they didn’t have what we wanted, and i guess weren’t willing to find it for us, so we drove 200 miles a way to a dealer that had what we wanted. That’s where they want us to take it. So much for Toyota working on Toyota’s. More

Predatory service department This service department attempted to extort $4000 from a single woman from out of town when she brought her 03 Lexus RX300 because the dash warning l This service department attempted to extort $4000 from a single woman from out of town when she brought her 03 Lexus RX300 because the dash warning lights came on. She was warned not to drive the car any further and the engine would have to come out to effect repairs. She rented a car to get from Dothan to home in Panama City on this advice. She called me to get my opinion and I told to have the car towed to Reinhart Lexus in Montgomery to get a second opinion. Lexus could find no problem with her car. We will be contacting the proper authorities to insure that this situation will never be inflicted on another unsuspecting victim of Toyota of Dothan More

I went to get an estimate on how much parts and labor will cost to have the front ball bearings replaced on my prius. They also found the water pump had a leak. I decided to allow them to do the repair. will cost to have the front ball bearings replaced on my prius. They also found the water pump had a leak. I decided to allow them to do the repair. When i went to pick up the car, the service man said they washed and vacuumed the car. I figured it was okay, since it was raining, we didn't have a walk through. He told me the total price but refused to allow me to see the work order and price break-out. I drove from the lot straight to Tampa at 5 pm and took the back roads, and I noticed with the rain that my front windshield had a film that made it blurry and annoying to see through; I also noticed my head lights were not illuminating like they normally do (I have HID lights). The next day, I looked at the work order and noticed I was billed twice to have the serpentine belt placed on the car. I called in and they accepted to refund me the money that was over billed; and after several talks, they agreed to clean my windshield. I had to miss half a day of work and drive over 100 miles round trip for them to clean the windshield; as it turns out, they never processed my refund, and if i didn't say anything about it once there, they would have stayed quiet about it and kept it (how i know, because the paper work for it was never done, and i had to wait 10 min after i requested it though they said they were working on it 3 days earlier). At the end of it all, they said the cleaning crew washed my windshield with a dirty rag (which is what also got my headlights dirty and didn't allow the light to shine through) that caused my windshield to be blurry; clearly, this was the dealer's fault, but i was not compensated for my half day of work missed nor my travel of 100 miles to get to the dealer and back to my home/work. More

When I called Jason to set up my first maintenance appointment on my like-new 2008 Toyota Solara which I purchased at Toyota of Dothan in the fall of 2012, I asked if I could bring it in on Saturday. appointment on my like-new 2008 Toyota Solara which I purchased at Toyota of Dothan in the fall of 2012, I asked if I could bring it in on Saturday. I told him I understood Saturdays were a very busy day and wondered if he could fit me in. He asked what time I would like to bring it in. I told him I could bring it in between 8 and 8:30 a.m.. He said that would be fine. When I showed up a half-hour late that Saturday morning, the waiting area as packed, and I expected to wait there the better part of the day. When I asked Jason how long it would be, he told me an hour and a half, and indeed that's what it was. The Toyota of Dothan team, puts customers first, and exceeds expectations. More