Toyota of Dallas

My father and I went to Toyota of Dallas to purchase my first vehicle. When we got there we were greeted right away and a salesman was able to help us promptly. Overall, they had a great selection. I didn' first vehicle. When we got there we were greeted right away and a salesman was able to help us promptly. Overall, they had a great selection. I didn't know what kind of car I wanted and what would be best for a first car. My salesman, Nicholas Madl, was very knowledgeable and explained what was best for what I was looking for. He was able to answer every question! He was super friendly and easy to talk to. I'm still building my credit but he was able to work with the managers to get me a great deal. I ended up taking home a corolla s and am highly satisfied. I'll always stay with a Toyota because of how reliable they are. I highly recommend this dealership to anyone! More

Toyota of Dallas. Best toyota store in Texas. I have been buying Toyotas since 1996. I have yet to have an experience like at had at TOD. They have receently changed there entire management, from the been buying Toyotas since 1996. I have yet to have an experience like at had at TOD. They have receently changed there entire management, from the owner/Gm Darren Dortch, to the sales management team specifically Dustin (new car manger). These two along with the rest of thier team made my purchasing experience one to be wowed by. I got to the dealership and was greeted by my smiling sales associate (Cody Freeman). who instead of like a normal dealership walking me around on the lot for an hour, took me inside and asked me my wants and needs. I was trading in my car and in order to save me time he was going to get my car apraised while we looked for a vehicle. The used car Director(Tino ) came over to us took my keys and assured me that my car was one they would love to have, and that he would give me top dollar for it. After he took what i said into consideration he took me to the vehicle he thought would suit me best(Tundra Platinum). It wasn't the excact color I wanted but after I drove it I realized that color was the last thing I cared about. I just wanted to be treated fair. After I drove it with brief negotiations( these guys made it very easy). I was ready for Finance. Not only did my finance professional AJ treat me very well but he was considerate of my time as well. The Finance Director Dustin , came in and congratulated me as well as made sure AJ went over the best financial package for me. All in All this is the best experience that I have evwr had at any Dealership. If this is the start of how the new management is going to do things. TOD should be the place you go to get your new car!!!! More

Customer Service (5): They answered all my questions Customer Service (5): They answered all my questions and listened when I said there was only one car I was looking for and they only showed me tha Customer Service (5): They answered all my questions and listened when I said there was only one car I was looking for and they only showed me that car. Not talking me into other options. Quality of Work (5): Worked hard for a week and kept in touch with me when any questions had to answered. Friendliness (5): Jared was great to test drive the car with! And asked if I had any questions before going onto the next topic about the car. Overall Experiance (3): The score of 3 goes to the people that I didn't see that had to approve me. My car deal was jumping from one person to the other and we had a different answer every time. But I give a (5) to Raul and A.J. For working really hard to get the deal done and price I wanted (at least close to it haha) Price (4): I wanted the car for a certain price (monthy payment) but I agreed to pay a little more because I wanted to car and these guys worked so hard to help me out. And it will help me on my car credit. This is the first car I was buying in MY name. There were a few bumps in the road (credit approval) but all the guys I worked really hard to get me the car I picked (2013 Scion TC) I love the car and appreciated them keeping up with me for a week until the contract was final. Larry, Jared, Raul, and AJ. You guys were great thank you so much. I will recommend you guys to anyone whos looking for a new ride! More

This was the first time I bought a car from this dealership. The process was smooth and I was very pleased with my experience from start to finish. My salesperson, Cody, was knowledgeable about th dealership. The process was smooth and I was very pleased with my experience from start to finish. My salesperson, Cody, was knowledgeable about the product and easy to deal with. I also found the management staff to be personable and concerned about my needs. I will definitely be buying my next car here. Thank you Toyota of Dallas! More

NO WAY you should work with these guys!!! So old school they should have been a movie. I tried buying a Highlander from them. Internet group quoted one price and when I got there is was a bait and switch. they should have been a movie. I tried buying a Highlander from them. Internet group quoted one price and when I got there is was a bait and switch. In the middle of the conversation the dealer asked for a credit card to prove that I am serious I gave it to him (me a dope!!) he took it and then went into hard sell mode. When I wanted to leave his manager had the credit card and was holding it until we can come up with a deal. I demanded the card and after some prodding they returned it!! More

Having had a good experience with the parts guys I returned last weekend to buy a used car. IT WAS NOTHING BUT AN AWFUL EXPERIENCE. The standard sleezy, hardsell, controlling sales guy tactics applied returned last weekend to buy a used car. IT WAS NOTHING BUT AN AWFUL EXPERIENCE. The standard sleezy, hardsell, controlling sales guy tactics applied! The same crap that had me turn my car around and leave the parking lot without even having a chance to get out of my car at Trophy Nissan. (Sales guys attacked after I rolled down my window.) Here's the run down at TOD: 1. Salesman made us wait and talk tons of #'s before even showing us the 2 cars I wanted to see. 45 mins wasted! The only number I cared about was the sales price, and I laid that out pretty firmly. Also he pushed and pushed to know what I was currently driving. I said it didn't matter I wasn't trading in; he took offence and still pushed for my current car information. After leaving the table 3 different times and asking me about my "parameters" several times he said he was having trouble finding the keys and had us wait for ages. At every opportunity he wanted us to SIT instead of stand and kept pushing us to SIT DOWN. We made it clear by standing near the exit that these shenanigans had proven unsatisfactory only to realize we couldn't leave see point #2. 2. The salesman took my DL and didn't return it! When I asked for it very directly he walked away and headed towards the sales lot. Standard sleezy control tractics to make you follow them! I stopped in my tracks and made him walk back to me; I demanded my license this time and he pulled it from his inside coat pocket and said "this license?" Holding it between his fingers and keeping it protected with his palm, He reluctantly gave it back. 3. They didn't even have the 2 cars I had seen on their website that morning, said the sold them. Can you say bait and switch? All this run around and they didn't have the cars they advertised! I can't say I didn't see it coming. 4. He insisted we drive another car he had on the lot after we said we had driven several of that model already. At this point we said thanks but no thanks and left. Within hours we bought a Jetta TDi from Boardwalk VW and it was a terrific experience. For all the training our sales person clearly received and adhered to for being a hard sell sales person he made a couple of mistakes. A. He didn't give us his card/information/etc. B. He didn't read me very well and adjust his tactics. C. He didn't even get close to getting us into the cars we said we wanted to see. D. so far he hasn't followed up. Epic fail for Toyota of Dallas! Especially considering I'm loyal to the Toyota brand this could have gone much differently. I don't blame the sales guy either. He seemed like he could be an alright guy. Just a little green when it comes to his place of employment. It was clear his actions were what was dictated by the managers (pit bosses) running the show from their office. This is clearly the way they want their sales people to sell cars and maybe they get sales that way, just not from me. I'm surprised that when it was all falling apart he didn't get help from one of the more experienced guys to keep us from leaving, another common practice for one of these kinds of places. More

Cheaters. Beware of the sales manager(Joe) and the sales director and the finance guy. They will sheepishly add some baggage to your finance agreement. Here are the things you need to look for - 1) On Gard director and the finance guy. They will sheepishly add some baggage to your finance agreement. Here are the things you need to look for - 1) On Gard $490 2) lojack 3) consumer services charge $ 120 4)Zaktek interior 5)Gap insurance 6) Zak tek tire and wheel coverage.Say no to ALL of these and save thousands of dollars. Look carefully for these charges on your financial agreement paperwork. More

bought 2 cars cheat me in the first car added about bought 2 cars cheat me in the first car added about $8000 on the car price because they said my credit was still new. after they signed the contract bought 2 cars cheat me in the first car added about $8000 on the car price because they said my credit was still new. after they signed the contract and give the car returned after 2 weeks and took it back i do not recommend this dealer to any body there sale employees giving me calls every day 2 or more times there financials trying their best to cheat the customers really be away from this dealer thank you More

After having email contacted 16 of the Toyota Dealerships in the DFW area and getting initial quotes from them for the specific vehicle I was looking to purchase, I decided I wanted to begin meeting some of in the DFW area and getting initial quotes from them for the specific vehicle I was looking to purchase, I decided I wanted to begin meeting some of the salesmen from the dealerships that I was considering purchasing from, as well as to go test drive the vehicle I was going to purchase. I was already set that I would not purchase my new vehicle until the last day of the month, but I knew I needed to begin the process a few days prior in order to make sure I picked the exact vehicle with the exact options I wanted, as well as from the dealership that I wanted to establish a long lasting business relationship with. I had entered this dealership (Toyota of Dallas) for the first time about 3 hours before they closed on a Saturday night (5 days before the end of the month). I wasn't sure that this was going to be the dealership I purchased from, but they were the closest dealership to my house that had the vehicle the closest to the specific vehicle I was looking to in their inventory for me to test drive. When I called ahead and spoke with Larry, he stated he would have the vehicle pulled up and ready for me to test drive once I arrived. He did just that and we took it out for a spin. I had test drove a few other vehicles recently from other dealers in town, and on none of those test drives did I get as good of detailed specifics on the vehicle as I got from Larry. Larry also showed me all the other similar vehicles that their dealership had in inventory while we were on our test drive (as we drove to their extra lot, as well as around their main lot). This was nice because we did it from the comforts of the vehicle that I was planning to purchase, rather than walking around to look at the other cars. I ended up meeting that night with Larry (the sales consultant) and the sales manager, Joe, that night, as they attempted to work a deal with me on purchasing that night. I assured them that I would not be buying that night, but rather on the following Wednesday (the last day of the month). Joe and Larry kept in touch with me over the next few days, but respected my decision to wait to buy until Wednesday. On Wednesday, I contacted Larry by phone and stated that I would like to come by and see the vehicle in the daytime (as the first time I was there it was night time) and that I would be bringing along my father to see it too. Once again, when I arrived, Larry had the vehicles pulled up front for me to look at them and compare a couple different colors of exterior and interiors. Once again, I informed Larry and Joe that I would be leaving, as I had promised another dealership I would meet with them too that day. Joe and Larry offered me a great offer for the purchase of the car, but I told them I wanted to keep my word to meet the other dealer too, but that I would reach back out to them should they other dealer attempt to make me a better offer. After meeting with the other dealer I called Larry and stated if he could match the offer this other dealer was offering, I would purchase from Toyota of Dallas due to the great efforts he and Joe had been making to earn my business. Larry asked that I give him 3 minutes to call me back and let me know if he could match the offer. Larry called me back immediately and they were able to meet the offer. I returned to Toyota of Dallas and ended up purchasing my first ever new car from Larry and Joe. They kept their promises on the price of the vehicle, the included options that were to be added to my vehicle, as well as the matched offer that the other dealer had offered. I took my new car back to Toyota of Dallas a couple days after purchase to get the additional parts I had requested installed on my vehicle through their service department. That experience with their service department went well too. They even took me on their shuttle back to work while they kept my car to do the install. Overall, I would recommend Toyota of Dallas. More

this dealership is downright dishonest. It gives meaning to the concept of slimy car sales people. the sales person was ok. Where the whole deal went sideways was in business managers office. we were in tha to the concept of slimy car sales people. the sales person was ok. Where the whole deal went sideways was in business managers office. we were in that office for more than 4 hours while they were doing god knows what. we told them the only thing we wanted besides the car was gap insurance. We were told that and finally after the guy made mistake after mistake with the forms we signed out of desperation and left. the next day when filing the papers at home I found where we were charged $2,800 for a warranty on the vehicle and tires. What did not make sense was we received 36 months warranty from the manufacturer and this policy was for 39 months. we in effect were slammed for all this money for 3 months. We canceled the policy and all the money was applied to our loan which reduced our balance but kept our monthly payment the same. Our loan was in effect reduced by 7 months but at the back end. Our trade in was not paid off for 6 weeks so we ended up having to beg to get our car paid off and also we had to ask our old lender to not penalize us for not making two payments on that loan. I could go on with other bad things that happened during this sale but it would give away who i am. I am considering legal action. If you must buy a Toyota please go anywhere but this place. I actually like my car. Toyota Motor Corporation should send in shoppers to see how bad this place is and how much they hurt the overall reputation of the company. More