Toyota of Dallas

When I purchased my 4Runner I had nothing but a wonderful experience; every time my car has needed service up until this point it has been easy and quick. Until recently....read below On Monday (Memorial experience; every time my car has needed service up until this point it has been easy and quick. Until recently....read below On Monday (Memorial Day) I called the dealership to inquire about a new smart key for my toyota 4 runner. I gave all of the important information over the phone (year & it does have auto start), Marteaz assured me that I would be able to have the key on Wednesday when I brought my car in for the appointment that I had scheduled and it would be programmed while I waited. When I arrived Wednesday Martaez wasn't certain whether or not they had a key in stock- all he needed was my VIN number (to look up the exact key needed) which I would have happily provided for him on Monday when I made my appointment so they key could have been sent off tuesday morning. So luckily y'all had the key I needed Wednesday- Why it wasn't pulled aside for me I don't know. That's where going back to asking me for my VIN number would have shown fore thought by Marteaz; instead he had to search for it when I arrived at the dealership. So after spending 30+ minutes in traffic going to North Dallas for in my opinion ended up being for no reason, I had hoped that on Thursday when my key would be back from Lexus everything else would run smoothly. Marteaz called me Thursday afternoon to inform me that my key would not be ready, so it was not necessary for me to drive all the way up there (I appreciate the phone call). When I called him back he told me that there was a mix up and my order had not been submitted. I know mistakes happen and PO's aren't always transmitted properly. Because my key was already at the Lexus dealership I had requested to see if maybe I could just take my car to Lexus on Friday after work as it is 10 minutes away from my home and not have to pay the Lexus sur charge because this error happened on your end. Marteaz said he would call me back that evening to let me know if that was possible (which by the way I know it is I called Lexus of Dallas). 9PM rolls around. NO PHONE CALL, NOTHING. At that point I was really angry with the lack of communication. Friday morning Marteaz calls me to let me know that my key was ready and back from Lexus (seriously? I'm thinking what the xxxx, I requested to see if it was possible for it to stay there). I explained to him that I would not be able to make it in until 6:30 because of my work schedule he said that was fine and in the end it was. When I arrived another associate took my car back because Marteaz was with another customer so I sat in the lounge and waited. Surprisingly the programming did not take very long and a car wash was offered to me free of charge and Marteaz said they would be bringing my car around in just minutes. As we are at the counter paying, Marteaz was going over my invoice and I was a little surprised to see the final total was $440.00. It was to my understanding that they Key would cost $250 so I was a little shocked to see a service fee of over $100 to program the key to my car. I wish that would be been explained to me Monday over the phone or Wednesday when I dropped my car off. I paid the invoice and was told my car was being brought up.....fifteen minutes later it was and the nice man who did was polite. Overall I am just completely dumb founded as to how such a large dealership has such horrible customer service in this regard. As someone who manages a retail operation I truly believe that customer service should be a number one priority in all aspects. The lack of communication is disgusting and I don't see how my request for either a percentage off of my balance or my key staying at lexus (for all of my trouble) was not even considered or acknowledged after the fact. If I (or my sister who has the same car) ever need a smart key again, I will not bring it to Toyota of Dallas, I will though continue to have maintenance done on my car there as I purchased it at the dealership. Y'all need to work on your communication and customer service!!!!! If one of my customers had gone through all of the trouble I had, my company would have insured that either a discount be given or her key could have been picked up at Lexus and programmed there without having to pay the Lexus Surcharge. More

I have beep a Toyota customer for 20 years. I recently purchased my third Toyota vehicle, my 2nd Prius. I love the Toyota product, and have always been treated well and fairly by employees of Toyota of D purchased my third Toyota vehicle, my 2nd Prius. I love the Toyota product, and have always been treated well and fairly by employees of Toyota of Dallas. I won't have my car serviced anywhere else. Two weeks ago I agreed to meet a real go-getter, Abayomi Botini, to discuss the possibility of trading in my 2009 Prius. I had absolutely no desire to actually let go of my car, but came anyway. Mr. Botini was friendly, polite, personable, and, ultimately, very persuasive without being pushy, and worked very diligently to secure a deal that I could live with. Thanks to the "undersell" of Mr. Botini, I walked out of the dealership with a 2013 Prius. He, like the product he sells so well, is a winner. I hope Toyota appreciates the effectiveness of his style of gentle salesmanship. The hard sell would have sent me running out the door. Frank Latson More

STAY AWAY FROM TOYOTA OF DALLAS!!!!! THESE GUYS ARE CROOKS!!!! I had an email from my salesman with the marked down price I was going to pay for the vehicle. It contained the VIN number, a picture of CROOKS!!!! I had an email from my salesman with the marked down price I was going to pay for the vehicle. It contained the VIN number, a picture of the sticker from the vehicle. After driving for over an hour to get to this dealership, they (including the manager) did not honor the price and said that was just to get us to come in. They lie to get you to come in and HOPE you will forgive them and do business. Only the very stupid would continue to do business with these jerks. This place is very run down and actually looks worse that most used car dealerships. I do not see how this place stays in business. We got up and left. I will never do business with liars and crooks! More

I went to this dealership with a specific need and conditions while negotiating with another 2 dealership in town as I was determined to get the very best deal that would meet my need. My budget was v conditions while negotiating with another 2 dealership in town as I was determined to get the very best deal that would meet my need. My budget was very tight with no margin so ever to work with, and Yomi went beyond expectations and helped tremendously negotiating the best price and conditions with his team. I'm extremely grateful for his help on getting me a new Prius at better price and conditions than my old one. I highly recommend him as an amazing sales person. More

Great sales guy - just did not get the deal I was looking for from the financial person. The great experience I had was due to the sales person and I would recommend him. for from the financial person. The great experience I had was due to the sales person and I would recommend him. More

I had my breaks replaced based on thier recommendation. As soon as I left the dealership my brakes never felt right. They made sounds, were grinding, and made me feel unsafe. I would have taken it back t As soon as I left the dealership my brakes never felt right. They made sounds, were grinding, and made me feel unsafe. I would have taken it back to have it fixed but I had no confidence that they would actually fix the issue. More

I would like to start by stating that I have purchased over 50 vehicles in the past 20 years and this was one of the finest experiences to date. I contacted Toyota of Dallas among 6 other dealers during over 50 vehicles in the past 20 years and this was one of the finest experiences to date. I contacted Toyota of Dallas among 6 other dealers during a recent search for a new FJ Cruiser. Most dealers never bothered to respond to my request or simply had an automated email sent out, but I was fortunate that Marcus Barnes at Toyota of Dallas picked up the phone and called me. He was very responsive to my questions and very genuine about helping me find the right car. Marcus nor his New Car Director, Dan Stewart were never pushy, they simply wanted to help me find the right car and never gave up until they did. I was also introduced to Darren Dortch during the process and have to commend him on the great team he has assembled in his short time as General Manager/Owner. I have also worked with Chris and Barb King in Parts and they are both fantastic! If you are in to your Toyota and want to add some great accessories, these are the guys to call. I am very excited about my new relationship with the outstanding staff at Toyota of Dallas and look forward to many years of future business with them. If you are shopping for a new Toyota you must give Marcus, Dan, and Darren the opportunity to earn your business, they are Great! Thank you guys for all of your help getting my new Trail Teams Edition FJ Cruiser, I love it! More

Salesman Marcus Barnes listened to what we wanted and then found the exact car. Marcus was able to secure a very good deal for us, both price and perks - a 51" TV! The reason this survey was rated grea then found the exact car. Marcus was able to secure a very good deal for us, both price and perks - a 51" TV! The reason this survey was rated great is because all of this was done online and with 2 phone calls - which really made the deal exceptional. This vehicle was actually purchased online with 2 follow up phone calls. The dealership experience when we when to pick up our car was exceptional as well. Marcus was a really nice guy in person too and the sales manager Ahmad and Corey (in finance) were very friendly and courteous as well. We feel the entire buying experience was very stress free from past experiences and Toyota of Dallas had the inventory the people that made the difference in our decision to purchase from this dealership. More

Salesman Marcus Barnes listened to what we wanted and then found the exact car. Marcus was able to secure a very good deal for us, both price and perks. The reason this survey was rated great is becaus then found the exact car. Marcus was able to secure a very good deal for us, both price and perks. The reason this survey was rated great is because all of this was done online and with 2 phone calls - which really made the deal exceptional. This vehicle was actually purchased online with 2 follow up phone calls. The dealership experience when we when to pick up our car was exceptional as well. Marcus was a really nice guy in person too and the sales manager Ahmad and Corey (in finance) were very friendly and courteous as well. We feel the entire buying experience was very stress free from past experiences and Toyota of Dallas had the inventory the people that made the difference in our decision to purchase from this dealership. More

I came to this dealer based on a $19.95 postcard I received it the mail. I hadn't been to TOD in about a year and let me tell you...my how things have changed! I was greeted PROMPTLY by a young lady w received it the mail. I hadn't been to TOD in about a year and let me tell you...my how things have changed! I was greeted PROMPTLY by a young lady who took my name and got me with a service person immediately. I was introduced to Marteaz Turner. Mr. Turner was the shuttle driver before and I was wow'd by the way he took care of the whole service visit. I didn't not feel one bit pressured the whole visit Nd even left with a color print out of what the status of my vehicle was. I was pleasantly surprised of how friendly everyone was. Even the Service Manger, Robert, came by and asked if I needed any assistance when I was walking around browsing. I think it's awesome that even the managers walk around and are involved. I saw him assisting his employees throughout my visit and I can see why things went so smoothly. I am glad I was mailed that postcard and that it brought me to the dealer that I have wanted to do business with but that I had lost confidence in. Hopefully the changes last for a while! I'm definetly a TOD customer once again! More