Toyota of Dallas

If I can rate this dealership less than 1 star I would do it in a heart beat. My cousin and I saw an IS 250 online and went to check it out because of it's low price. They did normal dealership thing back a it in a heart beat. My cousin and I saw an IS 250 online and went to check it out because of it's low price. They did normal dealership thing back and forth on pricing with the manager in the back. The car was listed for $22,777 and our offer was $20K and then $21K. The sales person came out with the price with OPTIONS automatically added to the pricing and I asked him what it was and he had no clue what those OPTIONS are when I asked him to explain what they are. Then the manager name, Richard Alverado, came out and lean back on the salesperson's chair like he's some big boss with the rudest attitude of any sales person/manager I have dealt with in my entire life. He tries to do one of the most uneducated analogy that I haven't heard before that If I give his girlfriend's nails service at a discount rate as he can't seem to afford nails service for his costly girlfriend's nails service. Thus saying that I can't ask for any price off his car??? I must have been living in a cave since I wasn't aware that I can't negotiate for pricing when I buy a car!!! He knows that we own nails salon from our credit check. He tries to push toward financing and how much monthly payment we want to meet at but we wanted cash price so we can pay and get out. But we couldn't come into an agreement and left. I called the salesperson back and ask him if we could put down $15K and $150/month for 60 months, and he went to talk to his manager and said "let's do it!" We couldn't come in right away so we schedule to see him the next day. We arrived and he brings out his financing terms. Guess what????!!!!!! $240/month for 72 months!!!!!!!!!!!!!! We drove for 1 hour on the agreement that it was $150/month for 60 months with $15K down!!!!!!I I got so furious the not only the salesperson lied to us to get us in the dealership and now trying to up sell us with their financing terms. Then the finance manager came out and talked to us that he can't do what the salesperson agreed over the phone due to my cousin's credit, not that they didn't run it the day before! We wanted the car and agreed to asking price and thus ask him to run different finance options for us. There was another person looking at the car during this time. The finance manager went back to run the options, it's about 30 minutes and we don't see him. Then another 15 minutes, the salesperson came out and said the car is SOLD!!!!!!!!! We were in total shock and can't believe that we wasted almost 2 days to deal with these people and the car is sold after we agreed to selling price!!!!!! Please please people do not go to this dealership!!! Their business ethic is what makes the term "used car salesman" scary!!!! I have dealt with many dealerships in the DFW and this definitely the worst you can imagine! STAY AWAY STAY AWAY!! More

I recently found a car on their website for a good price. Called and verified the price and that the car was available. I got there, drove the car and said I wanted it. Salesman brought a price sheet with ad Called and verified the price and that the car was available. I got there, drove the car and said I wanted it. Salesman brought a price sheet with adders that brought the price up by $8000.00. Included in this was a $999 prep fee. I told the dealer that I didn't want all of the adders and I would buy the car if they would remove the fee. If not, no deal. Salesman said OK. Started paperwork for the original price I came in for then a sales manager came in. He said that this was not something he could wave. He could not fully explain what this fee was for. I told him it was only to get people in the door then go up on the price and he said that basically I was right. Even with the added price, the deal was on par with other dealers so I continued. Once we got the sales contract, the sale price of the car was $999 higher than original and there was no prep fee on the contract. True deceptive advertizing. I have filed a complaint with the Texas attorney general’s office. I am amazed that Toyota would let them sell their cars. Stay away or watch these guys closely; they are crooks. More

I gave the rating I did because I was lied to about the pricing and incentives that they had available at the time of my sale. I was not given accurate information on the phone about the car and financing pricing and incentives that they had available at the time of my sale. I was not given accurate information on the phone about the car and financing available during the time of the call and or sale. I drove all the way to Dallas from San Antonio to get the deal I saw on-line only to not have the car or deal I was promised on the phone. I keep getting ignored and not called back when I try to schedule the "we owe" work needing done to my car that was promised during the sale. Also, my finance person tried to get me to redo/resign paperwork to back date the sale one day to "keep the $500" savings I already signed for. I feel like the "deal" I got on the price was not that good looking at other dealers and having spoken with then hear in San Antonio now. I feel terrible for buying there in Dallas and I wish I could just give the car back and buy here in San Antonio. I am an Active Duty Military member as well, this is how they treat us there at Dallas of Toyota! :-( I will never be back, or recommend this dealership to anyone!!! :-( More

I got a Toyota Camry 2008 from this dealership on saturday, left their office around 10pm. On my way home, I discovered that the car was not in good a condition, series of unusual noise from the engi saturday, left their office around 10pm. On my way home, I discovered that the car was not in good a condition, series of unusual noise from the engine, movement was not smooth, the car was jacking on acceleration. WHAT? I just spent 17,000+ on a 90,000 + milage of Toyota Camry 08. And this is all i got. Packed the car and used my other car throughout sunday. I called Toyota of Dallas on monday morning and explained my experience with the car on my way home on saturday night. I was asked to bring the car in for a check up. Since i was getting the car for my wife and considering her's and the children's safety, i decided to let go of the car and get a newer Toyota Camry 2012 with a lower milage. The sales manager deducted $3,500.00 from the trade in value of the returned Toyota Camry 08 that i only drove from the dealership to my house. He knew that the car was a total mess up before he sold it to me. First time i would see some who could not even boast of his product. My wife showed him the value of the car. He was even impatient with us. Talking back at us at the top of his voice. I was wondering if he has a conscience at all. I went to this dealership with a good faith of mind but i had to regret ever considering going there in the first place. Will i recommend the service for any one? Not at all. I have started sharing the experience with my church member. More

My wife and I purchased a Camry in January of 2011. We love the car, the car buying process was quick and easy. The finance guy was great, and all in all, we loved our experience and raved about it. Howev love the car, the car buying process was quick and easy. The finance guy was great, and all in all, we loved our experience and raved about it. However, since buying the car, things have changed. We quickly realized that the extended warranty "Preferred Plus" was not correctly added to our account at the time of purchase when the purchase documents were entered online. Rather, the "Preferred" plan was entered. This meant that there was no record of our ability to receive general maintenance as a part of our contract. I came into the dealership about 1 year ago with my original paperwork in hand in order for them to correct this mistake. They made copies of the paperwork, apologized, and assured me all was good. I picked up my car from service and was on my way. Recently, I returned to dealership, and my experience couldn't have been worse. When I turned in my car for maintenance and an oil change with the tech, I was informed that the maintenance was not covered. He was very professional and explained that I needed to speak with the finance department. Of course, since I thought I had already addressed this issue and rectified it, I knew immediately that I would need to speak with someone in the finance department as well. I walked into the showroom and met one of the finance managers. He took me to his office and pulled up my account. He informed me that, I "must have been mistaken" and that I did not get that type of warranty. Unfortunately, he didn't take the time or effort to actually listen to me when I was stating that I did get the service, and it was not entered in correctly. He was condescending at best. He told me that unless I got the paperwork to him, then there was nothing he could do. I told him that I would agree to once again get the paperwork, but this time, I wanted to know what was going to be done for me in order to insure that I did not have this issue in the future and to ensure that things were made right if I had to drive home to get paperwork again--since I had provided it 1 year earlier to correct their error. I also wanted to know that when I was proven correct, how he was going to rectify the situation. He told me to hold on and walked out of the room. He said he needed to talk to his director. When he came back, he began arguing with me further stating that I must not have understood (aka calling me either ignorant or a liar). At that point, I asked to speak with his manager, who in-turn said he couldn't meet with me until next Tuesday (it was a Thursday)! Finally, he went away from the office again only to come back stating that I was indeed correct, I had purchased the "Preferred plus" warranty, and he drew up additional paperwork stating that fact. I asked him at that point, if he thought it might have been more prudent to look into things rather than arguing with a customer and be condescending, and he flatly replied, "It is fixed now, is there anything else I could do for you?" Two hours wasted for an oil change and not even an apology. He didn't even attempt to rectify the situation or redeem an unsatisfied customer. I have been in customer service for 15 years now, and I can count on one hand how many times I have been treated this poorly. Furthermore, if one of my associates had treated one of my customers in this manner, they would no longer be my associate. I commented on to the dealership's facebook page regarding the incident. Within a matter of moments the general manager (Darren) asked me to email him and describe the situation. After 3 weeks and 3 follow-up emails, I finally got a response from him saying that since I didn't explicitly ask him for a reply he didn't think he needed to respond to my email, He also mentioned that he "talked" to those who were involved. It was a little surprising since 3 emails should have clued him into the need for a response. Nevertheless, he never apologized, never said he wanted to try and earn back some loyalty. In my last email to him, I explicitly stated that I would like for him to ensure that my account has been updated in their system, so I do not encounter this in the future. Once done, I asked him to let me know that it has been taken care of. That was over 4 weeks ago. Not a peep or response. My entire family owns Toyotas; however, since the new management took over, I won't do business there anymore. The lack of concern, disrespectful attitudes, and lack of desire to rectify their mistakes makes this dealership not worth it. I would prefer to pay a bit more and not be treated like xxxx. More

They advertised (on their website and on Autotrader) specific cars (Camry XLE Hybrids) for $5K below MSRP. I called them to confirm that the cars were still available at the advertised prices. Drove 20 specific cars (Camry XLE Hybrids) for $5K below MSRP. I called them to confirm that the cars were still available at the advertised prices. Drove 20 miles and spent 1 hour with them (mainly test driving and waiting for them) and found out that the advertised prices were mistakes. Waited for the sales guy to double check with the manager, then waited for the manager to double check with the "director." The bottom line: advertised prices were mistakes and they cannot honor the advertised prices. Their "best" price from the "director" was higher than a comparable car from another dealer. BTW, their "mistakes" were there last week and still there today! Wasted 2 hours and a round trip to the dealer. The "director" offer to "pay for the gas" which I refused. More

The worst buying experience I have ever had. The day I decided to go look at the car that I ultimately decided to buy, I had already made contact with Toyota of Dallas online with an interest card. I was decided to go look at the car that I ultimately decided to buy, I had already made contact with Toyota of Dallas online with an interest card. I was contacted several times before the sale and multiple times the day I told them I would be down to look at it. I had their full attention. When it came to financing I was talked into a extended service program. That night, after reading over the contracts, I decided these programs were not for me. I called the next day and told my finance guy that I no longer wanted the ESP programs. I was told it was no problem as there was a mistake on my contract anyway and I needed to come back in and re-sign papers. When I get to the dealership, all the same contracts are present. My finance man tells me because the loan was authorized for a certain amount that the contracts need to show on the loan, but that he will cancel them the same day and I will see a credit in 8 to 10 weeks on my loan. I am also told that my tags will be mailed to me as I live a distance away and that my current car will be paid off by Tuesday the following week. (This is a Friday.) Fast forward a month. My credit union has put a hold on all my assets because old car loan is not paid off. I call the dealership and am told several times “everyone in finance is busy, what’s your number I’ll have them call you back.” Never receive a call back. Finally on a Saturday, I call a final time because rent is due Monday and I am about to take a hit on my credit for the “late payment” from the vehicle that has not yet been paid off. I am told there is no store or general manager that works on Saturdays and the person in charge of payoffs is also off on the weekends. I am told I’ll receive a call back. Never do. So the following Monday I call and talk to a young lady named Tammy. Tammy is one of the only two good experiences I had at the dealership. She explained that she had just taken over the payoffs within the last week and that nothing was really in order. She found my payoff paper work in the bottom of a stack somewhere and had it overnighted to my credit union. She also gave me the name and contact number of the woman who handles the cancellations so I could verify that they had actually been canceled. I called this contact several times and never received a call back. After calling her several times I decided to just start asking for “someone in cancellations” and receiving people in finance or sales, none of which wanted anything to do with me. I was even hung up on once after I was abruptly told “WRONG PERSON!” Finally I call one day and am told that cancellations are no longer handled through the dealership and that I need to call the company direct. I call MPP direct and guess what, NO ONE EVER CANCELED MY PLAN! Still waiting for that to get settled and now I am being charged cancellation fees. I seriously doubt if anyone was to ever call me back from Toyota of Dallas that they would step up to the plate and fix their screw ups. On top of that, I started calling the dealership a week and a half out from my temp tags being expired. I was told they were in the mail or “SOMEONE WILL CALL YOU BACK.” Never happened. Finally the day the tag expires I talk to a young man in service who just took over the tags. He told me he was sorry that no one had called back and there was no note to send my tags. He is positive experience number two because he actually drove out to my neighborhood that afternoon and brought me my tags. I am still dealing with the cancellations of the ESPs and still can never get anyone to call me back. They will treat you like a king to get you in the door… but don’t let the door hit you on the way out. More

I recently posted about Toyota of Dallas and the way things transpired on Friday June 28, 2013. I need to come back on here and inform everyone who may have read that post of the difference Darren Dortc things transpired on Friday June 28, 2013. I need to come back on here and inform everyone who may have read that post of the difference Darren Dortch made. Upon making contact with Darren Dortch, he assured me that he wanted to make things right and was very apologetic for the events that transpired previously with the dealership. I would like to tell you that Darren Dortch not only made a bad situation better he went far above and beyond to make a customer happy and for life. I cannot express in words how great of a job Darren Dortch and Jessica Martin made. I have no problem at all recommending this dealership and these two individuals to take care of anyone. I can say this that the remedy Darren Dortch made to the previous delimena was an awesome 2013 Toyota Tundra that words cannot describe. As I drove home from the dealership, I passed several other Toyota Tundras on the road, needless to say this truck turns heads. Thank you Darren Dortch for going above and beyond what you had to do to make this customer happy. You have made a customer for life my friend and not to mention all those who knew the story and saw the end result have a reality of your level of customer service. More

I offered a price to the internet manager for a 2013 Toyota Camry. The internet manager sent me an e_mail saying that he will sell the car at my offerred price. When I asked for a drive out price, he Toyota Camry. The internet manager sent me an e_mail saying that he will sell the car at my offerred price. When I asked for a drive out price, he sent an e_mail and offerred a drive out price of $26150. I called and verified that they will sell the car at drive out price of $26150. Also verified that they have the car. When I went there with funds after driving a distance of 50 miles one way, they almost joked around. Some sales person came with an offer of $33000 and started giving stories for the e_mails. A very very negative experience and I will never recommend this dealership. More

I live in Fort Worth and It was my first time buying a car. I had no idea where to go or how to start. The only thing I knew was that I wanted a Toyota and I had a budget. When I was e-mailing dealerships car. I had no idea where to go or how to start. The only thing I knew was that I wanted a Toyota and I had a budget. When I was e-mailing dealerships for a quote on new cars, Yomi from Toyota of Dallas was the first person to contact me. He offered to find me something that fit my budget. My husband and I drove all the way over there and well let's just say at the end I got a 2013 Corolla. Yomi was very patient with us and he did everything to get us the Corolla for the price we were willing to pay for. If you ever go to Toyota of Dallas, I highly recommend Yomi. He is a very friendly sales man who is there to help you.After 3 weeks of purchasing my vehicle, I had to contact him for a few more questions and he still took the time to answer them. Buying a new car was a long process so for all the first time buyers, take a day off from work because you will be at the dealership for a while, just a heads up. More