Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
160 Reviews of Toyota of Cool Springs - Service Center
Sort by
August 03, 2018
Exceptional service Service is always consistent with my advisor. He takes the time to know me and my family in order to better know the needs from my vehicle. Service is always consistent with my advisor. He takes the time to know me and my family in order to better know the needs from my vehicle. More
by RitaC
Employees Worked With
DC Baker
Helpful July 27, 2018
Very good service Went in for simple maintenance. They did a full inspection. They did what was requested and they did not do what I instructed them not to do. They Went in for simple maintenance. They did a full inspection. They did what was requested and they did not do what I instructed them not to do. They listened and did not try to up sell me. Got in and out very quickly. More
by Franklin resident
Employees Worked With
Jim Kreger
July 26, 2018
Have Tundra, XB, and Prius from here. Vehicles Tundra, XB, and Prius running great. But the difference for us is the care service manager Darryl Caruthers continually displays in his work. Vehicles Tundra, XB, and Prius running great. But the difference for us is the care service manager Darryl Caruthers continually displays in his work. His professional and friendly demeanor make taking care of a chore we used to be suspect of from a dealer less painful. I recommend you dealership always based on Darryl. Let’s face it, he is your face to many Toyota owners. And us us there are none better. He see amazingly constant to deal with. More
by Raymond3
Employees Worked With
Darryl Caruthers
July 11, 2018
Great Service I had a 9:30 appointment and Chris kept me informed on the status of my car. His service was exceptional. Everyone was very nice. I highly recommend I had a 9:30 appointment and Chris kept me informed on the status of my car. His service was exceptional. Everyone was very nice. I highly recommend this service department. More
by suzie313
Employees Worked With
Jim Giles, Chris Wilson
July 11, 2018
super employees John K.is an exceptional employee. Always works hard to make sure I'm there for shortest amt of time possible when getting my vehicle serviced. And re John K.is an exceptional employee. Always works hard to make sure I'm there for shortest amt of time possible when getting my vehicle serviced. And really hustles to find me a loaner car! So helpful! More
by sphill71018
Employees Worked With
John Kuykendall
July 02, 2018
Great every time! Donna has been my advisor for years, always does an outstanding job! She gives good advice without being pushy and is always friendly and professional Donna has been my advisor for years, always does an outstanding job! She gives good advice without being pushy and is always friendly and professional! More
by Bull T
June 27, 2018
Beware of Service Department! I brought my 2018 Camry in on a Tuesday and was told to bring back on Thursday by Joe that Steve was gonna somehow get my roof fixed under my extended I brought my 2018 Camry in on a Tuesday and was told to bring back on Thursday by Joe that Steve was gonna somehow get my roof fixed under my extended warranty. I bring my car in on Thursday and when they're finished I get hit with a $483 bill that I had to pay to get my car back. The problem is back and my 483 is gone and the $1650 extended warranty I purchased is not worth crap. More
by Rick B
Employees Worked With
Joe/Lino
June 27, 2018
First Visit I recently went in for my first oil change at Toyota of Cool Springs. I moved here almost a year ago from MO where I worked at a Toyota Dealership. Th I recently went in for my first oil change at Toyota of Cool Springs. I moved here almost a year ago from MO where I worked at a Toyota Dealership. The service department was clean and the staff were friendly. Due to how busy they were, I was going to have a little bit of a wait ahead of me. They didn't pretend it was going to be immediate and made me aware of a realistic wait time (which I appreciated!). The service took less time than they had anticipated, and it was a smooth process. Plus, they even detailed the exterior of the car which is something my old dealership didn't do for service customers! That was definitely a nice surprise! Everyone was friendly, but my Service Advisor, Chris Wilson was a fantastic guy! He was friendly, efficient, and effective! The Service Manager Jordan Schenk introduced himself to me as well. He was also extremely friendly and that helped make it feel like an extremely welcoming atmosphere. My wife and I will be bringing our vehicles to Toyota of Cool Springs going forward for all of our vehicular maintenance and repair needs, and Chris Wilson will definitely be our go to guy! More
by ToyotaTony
Employees Worked With
Jordan Schenk, Chris Wilson
June 13, 2018
FIRST IMPRESSION I recently moved to the area from CA and yesterday was my first experience with Toyota of Cool Springs . Chris Wilson was my service advisor and took I recently moved to the area from CA and yesterday was my first experience with Toyota of Cool Springs . Chris Wilson was my service advisor and took care of me as if I'd been a long time customer and explained what he would do and then did what he said he would do! Chris exemplified the service standards that truly make a difference. Chris was accessible throughout the service period and handle my needs and service experience beyond my exceptions. I would highly recommend Chris and will certainly refer others to him. I had been a customer of a CA dealership for 20+ years so I was a bit concerned with having to start new relationships! No worries here at Toyota of Cool Springs. More
by coolsprings1
Employees Worked With
Chris Wilson
June 04, 2018
Goes Above and Beyond.. Darryl Caruthers is the service advisor that has helped me since our old service advisor at another dealership left! Thought we would try TCS and we h Darryl Caruthers is the service advisor that has helped me since our old service advisor at another dealership left! Thought we would try TCS and we have been pleasantly surprised! We highly recommend Darryl ! More
by Unkiewood
Employees Worked With
Darryl Caruthers
