Toyota of Cool Springs - Service Center

1st 6 month service I recently moved from Maryland, and needed to find a Toyota dealership close to Franklin, TN. I found Toyota of Cool Springs, and made an appointment I recently moved from Maryland, and needed to find a Toyota dealership close to Franklin, TN. I found Toyota of Cool Springs, and made an appointment for the first 6 month service on our 2018 Rav 4. I arrived at the time of the appointment, and was immediately greeted by Joe Fazio. Joe introduced himself, and we discussed the reason for my appointment. Joe then showed me the extremely well appointed waiting areas. The service on our car was completed in about a half hour. The entire experience was very professional and timely, and I found Joe to be a pleasure to work with. I highly recommend this Dealership. More

Excellent service Excellent service, John does a great job, dealt with vehicle issues expeditiously, didn’t try to sell anything unnecessarily, great to interact with, Excellent service, John does a great job, dealt with vehicle issues expeditiously, didn’t try to sell anything unnecessarily, great to interact with, hope to get to work with him again. More

Review for routine maintenance The entire experience from calling the dealership to schedule a routine maintenance service to turning over the car and interacting with service repre The entire experience from calling the dealership to schedule a routine maintenance service to turning over the car and interacting with service representative Mr. Jim Kreger was very professional. The experience was stress-free and couldn’t have been handled more expertly. Thank you for the excellence which will assure that I am a repeat customer. More

Great service Every time I have taken my car in the experience has been great. I have been greeted by friendly courteous staff members. The time to perform the requ Every time I have taken my car in the experience has been great. I have been greeted by friendly courteous staff members. The time to perform the required service has been reasonable. More

Unscheduled Service Arrived without an appointment to check a possible slow leak in my left front tire. Bobby Sheed greeted me, had the service staff check all four tires Arrived without an appointment to check a possible slow leak in my left front tire. Bobby Sheed greeted me, had the service staff check all four tires, and had me back on the road in less than an hour—at no charge! More

Friendly and prompt Jim was attentive to anything I asked and presented himself in a professional manner. He was thorough in his explanation of everything done. It w Jim was attentive to anything I asked and presented himself in a professional manner. He was thorough in his explanation of everything done. It was a pleasure to have my vehicle serviced. More

Service review Appointment began on time and ended exactly when Jim said it would. Waiting area ok. Appreciate the free wash. Have been pleased with service. Thanks! Appointment began on time and ended exactly when Jim said it would. Waiting area ok. Appreciate the free wash. Have been pleased with service. Thanks! More

Exceptional service John is an outstanding asset to Toyoya of Cool Springs- always looking out for me and my vehicle needs- I appreciate his honesty and forthrightness John is an outstanding asset to Toyoya of Cool Springs- always looking out for me and my vehicle needs- I appreciate his honesty and forthrightness I completely trust John and know that my vehicle is in great hands when I go in for any service needed! More

Recent oil change Rycine was very helpful on my last visit. He greeted me at my vehicle and greeted me by name. He explained the process of checking in and what to expe Rycine was very helpful on my last visit. He greeted me at my vehicle and greeted me by name. He explained the process of checking in and what to expect while I waited. They completed my oil change and tire rotation faster than he promised and I was out of the dealership in about an hour. Great Job Rycine. Thank you. More