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Toyota of Cool Springs - Service Center

Franklin, TN

4.2
160 Reviews

160 Reviews of Toyota of Cool Springs - Service Center

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January 26, 2019

General Maintenance Rycine Ellison was exceptional to deal with!! He’s knowledgeable about any/all Toyota Vehicles and products. He’s customer service is always on point More

by sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2019 -

Toyota of Cool Springs responded

Sunny, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

December 31, 2018

Excellent service and on time I have a Toyota Sienna 2017 leased vehicle and went for free service. I have received excellent service, waiting area was amazing with leather recline More

by Parvez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
Jan 04, 2019 -

Toyota of Cool Springs responded

Hello, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

December 17, 2018

Fast service Great service on my Rav4 with Chris! He kept me updated as everything was being done and a comfortable place to wait! I recommend Chris! More

by suzie313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wilson
Dec 20, 2018 -

Toyota of Cool Springs responded

Suzie313, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

December 15, 2018

For good service I bought Toyota Sienna from cool spring.Carlos griffin was very good man and helpful.I want to recommend my friends to buy cars from Carlos. More

by Krishaa2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Toyota of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about Toyota of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you so much again for your feedback! We hope you have a great day!

November 24, 2018

Great dealership! I LOVE this dealership! Every time I go in for service I come out feeling more than satisfied with the people, their attention to detail, their knowl More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Caruthers
Nov 27, 2018 -

Toyota of Cool Springs responded

Matt, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 18, 2018

from out of town, but treated like a local Serviced my Prius and corrected by under inflated tires. facilities were clean and comfortable. while I waited they made sure I was comfortable. Th More

by NLOSAPIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby from Service
Nov 20, 2018 -

Toyota of Cool Springs responded

Hi Nlosapio, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2018

Tires & Alignment Jim Kreger took excellent care of my service. Not only that but the tires were priced right and the alignment was perfect. The truck runs better than More

by jecsr12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Kreger
Nov 11, 2018 -

Toyota of Cool Springs responded

Jecsr12, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! We look forward to your next visit! Take care!

October 17, 2018

Great people The service department is awesome and very informative to my needs of my vehicle. I would recommend them to anyone that needs a great dealership. More

by Myerse210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
Oct 23, 2018 -

Toyota of Cool Springs responded

Hello, thank you for taking the time to leave a review for us at Toyota of Cool Springs. We're happy we could meet your expectations! Please reach out to us if there is anything else we can do for you! Take care!

October 06, 2018

Review of Jim Kreger Jim is very calm and assured. He is focused on excellent customer service and I really appreciate that. I feel very confident having him in charge of More

by roachdmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Kreger
Oct 12, 2018 -

Toyota of Cool Springs responded

Roachdmom, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. We look forward to your next visit! Take care!

September 21, 2018

Service received John did an excellent job. Very efficient, service was done when projected. John was very personable and easy to work with. Hope I get to work with hi More

by Williams, sandra31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
Sep 23, 2018 -

Toyota of Cool Springs responded

When a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Toyota of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

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