Safro Toyota - Service Center

Took the car for a/c service on June 16. Charged us $200+ to inject dye and replenish refrigerant. The dye was supposed to detect leaks in the system. In 7 weeks, the a/c was not cooling again. Took the car to inject dye and replenish refrigerant. The dye was supposed to detect leaks in the system. In 7 weeks, the a/c was not cooling again. Took the car in, they said they found a leak in a pipe going from front to back with an estimated repair cost of $550. Okay, decided to swallow the cost and gave the go-ahead for the repair. Now, I am out $750 for fixing an a/c leak. Got a call towards the end of the day telling us that they found ANOTHER leak, and this particular pipe was not in stock. And oh, it would add another $150 to the repair bill. Now I am out almost $1,000 for an a/c refrigerant leak! The car had to remain at the dealer for 2 days until the part comes in. If we take the car, there will be an additional charge for re-jacking it. We were told the only option is to rent a car at $32/day and the generous dealer fill foot half the cost. Great, my wife shows up to pick up the rental car. She is told that the only available rental is now $42/day. She said that they promised a car at $32/day and we were told, we just promised you a car and not a price!! Who said the customer is always right? Needless to say, Jack Safro has lost a loyal customer due to their horrendous customer service. More

After horrid service with Wilde Toyota in West Allis, WI I went to Safro, who has done with me right iwth service even though my vehicle was not purchased at their dealership. Thus far, with a minor issue I went to Safro, who has done with me right iwth service even though my vehicle was not purchased at their dealership. Thus far, with a minor issue with a repair not completed not withstanding, they have been class acts. More