Safro Toyota - Service Center

great phone service great service by Kyle give him a raise as he got us in and out quick on a saturday raise as he got us in and out quick on a saturday More

A pleasant visit at the Dealer Toyota of Brookfield, Coley answered my doubts and questions very kindly. Excellent, Service. Coley answered my doubts and questions very kindly. Excellent, Service. More

Basic maintenance and tire rotation, I was in and out in an hour. Kudos to Zach Schuett, Asst. Service Mgr. an hour. Kudos to Zach Schuett, Asst. Service Mgr. More

Excellent customer service. .. Coley was amazing, she walked through the service I was in for and how long it would be. Then while in during the initial service there was a need .. Coley was amazing, she walked through the service I was in for and how long it would be. Then while in during the initial service there was a need to have my front brakes fixed. She went above and beyond, and noted a coupon that was being offered for that service. Really happy with the overall experience! Also, the waiting area was very clean and I appreciate the added amenities of snacks and beverages. Thanks for a great experience! More

I recently purchased a used Toyota and went to Toyota of Brookfield as the seller provided me with no past service records. Coley Kuntz - our service advisor was great and fully explained all repairs prior Brookfield as the seller provided me with no past service records. Coley Kuntz - our service advisor was great and fully explained all repairs prior to doing the work. My overall experience is five star as she made the process stress free. I would recommend her to anyone! Dan More

Very great customer service, great advisor (Kyle). Surprised shuttle took me 14-ish miles away. Just wish there was a video from a tech like other repair facilities, and a touch less wash Surprised shuttle took me 14-ish miles away. Just wish there was a video from a tech like other repair facilities, and a touch less wash More

Have always had excellent service, and am kept informed about the status of my car, either in person or via text. about the status of my car, either in person or via text. More

If I could give 0 stars I would. It took 2 visits to get my car fixed and it didn’t even get fixed. After the first visit, the service rep told me my car runs like a new car. That wa It took 2 visits to get my car fixed and it didn’t even get fixed. After the first visit, the service rep told me my car runs like a new car. That was a complete lie. My car started making obnoxiously loud noises as soon as I drove off the lot. My car would make these loud noises when I would drive or use my brakes. I took my car in 1 week later and that same service rep told me I needed new front brakes. Why was I originally told my car runs like a new car when I needed new front brakes? It is absolutely insane that Toyota of Brookfield would allow a customer to drive off the lot in a car that needs new front brakes. Seems extremely dangerous. During the second visit that same service rep admitted they should have replaced my front brakes during the first visit. If that is the case, why did he tell me my car runs like a new car? Anyways, I got my front brakes replaced during the second visit but guess what, MY CAR IS STILL MAKING OBNOXIOUSLY LOUD NOISES AND NOW I AM WORRIED. In total, I spent well over $4000 and I feel like I was robbed. I would have taken my car somewhere else if I knew it would STILL be making these loud noises. Everyone, please be aware of Toyota of Brookfield. They overcharge you for services and your car might not even get completely fixed. I regret going here and will never be going back again. More

Went in for routine maintenance and the service was great. Zach was very helpful and the amenities at the dealership are excellent. great. Zach was very helpful and the amenities at the dealership are excellent. More

Service people friendly and very helpful. Waiting area is very nice and clean with good amenities. Waiting area is very nice and clean with good amenities. More