Toyota of Bristol

This place is a joke!!! We bought a certified used car back in 2019. It took 3 months to get a key fob that we were promised and finally took us going off to get it. Then when I traded that car, I asked f back in 2019. It took 3 months to get a key fob that we were promised and finally took us going off to get it. Then when I traded that car, I asked for the GAP Insurance refund that the new dealer told me to do. I asked for this back on April 30th and was told 4-6 weeks. I emailed again on June 22nd and 28th and Matt Cruise refuses to respond. I have called and every time I do, he is ironically in a meeting. I asked to speak to his supervisor today and was put on hold and eventually hung up on. This is no way to do business and I hope no one EVER has to deal with this joke of a company in the future. YOU WILL GET SCREWED!!!!! More

Jacob was very helpful with the purchase of our Highlander Hybrid. His overall sales approach and experience and attention to detail was appreciated. Thanks Jacob! Highlander Hybrid. His overall sales approach and experience and attention to detail was appreciated. Thanks Jacob! More

Bought from here first time customer. I would absolutely purchase here again in the future and refer friends and family. Salesman was awesome. Easiest buying experience I have ever had. purchase here again in the future and refer friends and family. Salesman was awesome. Easiest buying experience I have ever had. More

Dean Hughes was great, very professional and accommodating. I would recommend him to all my friends. Also the guys in the back shop did a great job detailing my car. accommodating. I would recommend him to all my friends. Also the guys in the back shop did a great job detailing my car. More

Nick Brown went above and beyond to help find the right fit for me. I recommend coming and seeing Nick if you want a great deal and friendly service. fit for me. I recommend coming and seeing Nick if you want a great deal and friendly service. More

Dean was knowledgeable and friendly when I took my car in for service. Did not have to wait long, clean waiting area. Very good experience! for service. Did not have to wait long, clean waiting area. Very good experience! More

Thank you, Dean, for your professional, helpful service and thorough explanations of the 30 day checkup on our new car. We would definitely recommend Toyota of Bristol to our friends and family. and thorough explanations of the 30 day checkup on our new car. We would definitely recommend Toyota of Bristol to our friends and family. More

Thank you , Andy Mountcastle, you were a pleasure to work with. Very helpful and professional. Would recommend to everyone. Thank you for the Great experience!!! with. Very helpful and professional. Would recommend to everyone. Thank you for the Great experience!!! More

We had a great experience with J. D. Hess at Toyota of Bristol. He was very helpful nice, professional and worked hard to find the truck we wanted. Looking to buy a Toyota I would highly recommend going t Bristol. He was very helpful nice, professional and worked hard to find the truck we wanted. Looking to buy a Toyota I would highly recommend going to Toyota of Bristol and asking to work with J.D. Hess. Randall Orchard, Blake Bostic , Todd Hicks and the whole staff was very professional and helpful. More

Jody is an exceptional sales professional. He is customer-focused and works hard to meet the expectations of his customers. Jody takes the time to listen to his customers to learn what they are look customer-focused and works hard to meet the expectations of his customers. Jody takes the time to listen to his customers to learn what they are looking for in a vehicle and then looks for “that” vehicle. We are a repeat customer of Jody’s and appreciate him finding the vehicle with the “specifics” we were looking for. We love our recent purchase. More