Toyota of Bozeman

TL;DR: AVOID THIS DEALERSHIP; they will not honor their promises, and sell your info to scam companies!!! July '24 Update: I've now been added to an email spam list, and even after multiple requests, t promises, and sell your info to scam companies!!! July '24 Update: I've now been added to an email spam list, and even after multiple requests, they still keep pouring in. Hoping the vulgarity in my responses will get some attention... Shame on you guys for adding me again! SHAME ON YOU! Original review: This dealership basically sold me a truck over the internet/email/phone. I live ~4 hours away, and was told that the truck needed a few things fixed/repaired, but if I came down there to buy it, I wouldn't need to return because they would deliver it to me, and take my trade-in. After I get to the dealership, they tell me their margins aren't enough to deliver the truck to me, and I'll have to come back. I'm told it'll be a week, but it ended up being two weeks. A few days after I finished the paperwork, the scams (snail mail) start pouring in. This dealership sells (or trades) your information to third-parties, and it's DISGUSTING! The "YOUR FACTORY WARRANTY HAS EXPIRED!" postcards flowing in... After spending hours on the phone, two of the aftermarket warranty scam companies confirmed that they have deals with dealerships to acquire their mailing lists. The dealership tried to tell me that the DMV/MVD is the one that provides that info to these companies when vehicles are registered; I called the MVD, and they confirmed that they do not provide said information to third-parties for any reason. I never asked them to enroll me in any subscription services; in fact I explicitly told them you that I had no desire to get a bunch of mail as a result of doing business there. I now see that I've been enrolled in some Sirius contract, and they're sending me marketing material that took far more effort than needed to stop. As a result of my purchase at Ressler Motors, my name and address has now been provided to an unknown number of companies that are now going to bombard my mailbox with scam attempts, hoping to prey on the uninformed. They told me (verbally) that the truck would be detailed, and most of the scratches would be gone. They also told me that the remaining scratches wouldn't look perfect, but they would use touch-up paint, and even warned me that the finish wouldn't be smooth... After driving ~4 hours to go pick up my truck, I see that NONE of the detailing was done. The truck looked like they ran it through an automatic carwash, and then some underpaid high-school kid went over it with a wash/wax product, and put wax all over the badges and plastic. Not to mention the excessive use of Armor All (or whatever cheap variant they use there) took me over an hour to remove from the interior. As I look at the truck more, I keep seeing other issues that only annoy me more. I was as upfront as I could be about our trade, and even provided photos that showed the current condition (including tread on all four tires). They tried to gouge me for $2,400 for an upper-ball-joint and $800 worth of tires, which was nothing short of a slap in the face. Then after talking me into driving the 500 mile round-trip (by telling me that I'd only be making the trip once), they tell me that I have to make the trip again; honestly, I should have left at that point. I had expectations that most certainly weren't met, and that's extremely disappointing. I now have to spend my time/money fixing what I was told would be fixed before I picked up the truck. The parts/accessories guy either lied to me, or simply doesn't know the product he sells; which means I wouldn't buy parts from this dealership, even if I lived closer. Luckily there are many other Toyota Dealerships I can deal with; many of which are closer to me. Do yourself a favor, and find a different/better dealership to spend you money with; these guys don't care about you, and just want to take your money, and sell your info! More

Doug Drysdale was a great sales person. He was knowledgeable, honest, caring and went above and beyond the normal sales person. The dealership is reliable and a good representative to the He was knowledgeable, honest, caring and went above and beyond the normal sales person. The dealership is reliable and a good representative to the Toyota brand. We recommend Doug and Toyota of Bozeman. More

I had a service appointment today at 1:30 pm. We live about 60 miles from the dealership, approximately 1 hour drive. when I arrived at 1pm I was told they were too busy to accommodate my vehicle We live about 60 miles from the dealership, approximately 1 hour drive. when I arrived at 1pm I was told they were too busy to accommodate my vehicle and I would have to come back another day. So $20 in gas and basically a half day of my time meant nothing to Ressler Motors. I have spoken to other people today that would give this dealership a zero rating. BTW I have used Ressler for service for years, so I was familiar to them. Definitely a thumbs down More

I am so grateful for the service work done by Lee on my Toyota Sienna. He was patient and focused on looking into the problem I was have with my automatic door not being able to close. It’s not everyday th Toyota Sienna. He was patient and focused on looking into the problem I was have with my automatic door not being able to close. It’s not everyday that we meet people who are so caring and thoughtful. Many shops would have turned me away. This man is an above-and-beyond person. Ressler/Toyota has employed the right kind of service mechanic in my mind. Thanks so much. More

We rented a Toyota Tundra for a week while in Montana for a wedding. We had a great experience from the initial call with Chris Collins to the pick up and drop off with Wyatt. The Truck worked out perfect fo a wedding. We had a great experience from the initial call with Chris Collins to the pick up and drop off with Wyatt. The Truck worked out perfect for our trip. It was clean, ready at time promised and drove great. Everyone at Toyota of Bozeman were professional and helpful. Thank you! More

A low ball offer on my car and no useful information on a new car. I've done business with these guys before and it's always the same. If we can't screw you to death, we don't want your business new car. I've done business with these guys before and it's always the same. If we can't screw you to death, we don't want your business More

Excellent Sales and Service. I have bought many vehicles here. The experience has always been easy and enjoyable. Friendly employees who seem happy and appreciated. here. The experience has always been easy and enjoyable. Friendly employees who seem happy and appreciated. More

World class Service!!! Super nice, efficient, knowledgeable staff. I will gladly return to buy and service all of my vehicles their! Could not be happier!!!! knowledgeable staff. I will gladly return to buy and service all of my vehicles their! Could not be happier!!!! More

I got a new Highlander and could not be happier! Thank you Toyota of Bozeman for a great experience! I will gladly recommend you to all my friends and family! you Toyota of Bozeman for a great experience! I will gladly recommend you to all my friends and family! More

I just got my Tundra serviced and it went fantastic... I could not be happier. They were friendly, covid cautious, and prompt... I will be purchasing my next vehicle from Toyota of Bozeman!!! could not be happier. They were friendly, covid cautious, and prompt... I will be purchasing my next vehicle from Toyota of Bozeman!!! More