Toyota of Bourbonnais

We have had the pleasure of working with our sales professional, Janelle, during the purchase of several previous Toyotas and always reach out to her when seeking a new vehicle. This month, they had professional, Janelle, during the purchase of several previous Toyotas and always reach out to her when seeking a new vehicle. This month, they had the vehicle we wanted but not the color we preferred, and Janelle found exactly what we were looking for the same day we asked about it! Janelle is friendly and professional - clearly explains all options available with no pressure during the purchase. She takes the time to go step by step through every feature in the vehicle, demonstrates how it works, sets up your mobile devices, Her attention to her customer doesn’t end when the vehicle is delivered - she follows up with her customer and is always available to answer questions or assist you no matter when you purchased your vehicle. If I could rate Janelle with 1000 stars, I sure would! The entire purchase went smoothly - everyone we had contact with at this dealership was happy to help. Dan took us through the final steps of paperwork and payment quickly and smoothly - this is the first time we met but felt like we already knew him. There are other Toyota dealerships closer to where we live, but we always return to Toyota of Bourbonnais when looking for a new vehicle because of the stellar experiences we’ve had here in the past. More

Jeff Kramer and Dan the Finance man were great to work with throughout the process of buying a new Tundra. Jeff went above and beyond to help me find the right truck for me. with throughout the process of buying a new Tundra. Jeff went above and beyond to help me find the right truck for me. More

Very efficient yet knowledgeable and personable, and patient! Not pushy at all. We were extremely satisfied with them and are a return customer from 2022. We would highly recommend them. patient! Not pushy at all. We were extremely satisfied with them and are a return customer from 2022. We would highly recommend them. More

A huge thank you to Matt for helping my mom get her first brand new car ever! You made the whole process quick, smoith, and painless! Also Dan in finance was amazing as well. Huge thanks to Toyota of Bourbon brand new car ever! You made the whole process quick, smoith, and painless! Also Dan in finance was amazing as well. Huge thanks to Toyota of Bourbonnais for everything <3 More

Had the pleasure of working with April at Toyota of Bourbonnais. She helped to streamline the whole process so as to not waste our time nor her own time. Once we got past the test drive part of the dan Bourbonnais. She helped to streamline the whole process so as to not waste our time nor her own time. Once we got past the test drive part of the dance, she was straightforward and easy to work with to get a good deal done. First time for me where I purchased a vehicle from a dealership without feeling frustrated at the whole sales process afterwards. Thank you! More

April Stratton was a professional in every way. She worked with us to get the car we wanted close to the price we could pay. Great job! She worked with us to get the car we wanted close to the price we could pay. Great job! More

Janelle was the salesperson I worked with. She was most excellent. Down to earth with no pressure during the seaching and buying process. She helped make the process for this widow as easy She was most excellent. Down to earth with no pressure during the seaching and buying process. She helped make the process for this widow as easy as shopping at TJ Maxx. More

We worked with Janelle at Toyota of Bourbonnais. She went above and beyond to help us, working very hard to find the vehicle we were looking for. She knows her product and is very straightforward an She went above and beyond to help us, working very hard to find the vehicle we were looking for. She knows her product and is very straightforward and informative. I can't say enough good things about her and her work. Further, she and the dealership were VERY generous with the trade-in. We got a fantastic deal. Everyone we talked to at the dealership was polite, respectful, and friendly---no high-pressure. Next time we need to buy a vehicle, we will start our search at Toyota of Bourbonnais. More

***Buyer BEWARE! ! I purchased a 2019 chevy silverado from Toyota of Bourbonnais and one thing that set them apart from other dealers is that they "sweetened" the dea ! I purchased a 2019 chevy silverado from Toyota of Bourbonnais and one thing that set them apart from other dealers is that they "sweetened" the deal with a LIFETIME WARRANTEE on my truck. The truck only had 51,000 miles on it so I thought that was great. And it was until I actually needed to use it. At 111,000 miles the check engine light came on. I took it to Toyota of Bourbonnais to have it checked out. To my surprise, without even opening up the engine they told me that this is a common problem with this engine. I had bad lifters and I needed a whole new engine and in order for the warrantee to cover it I needed to prove that I kept the oil changed according to the manufacturer recommendations. So I gathered all my receipts and submitted them. Then they told me that I had a 19,928 mile gap in the service history and I didn't change my "spark plugs" and "transfer case oil" at 97,500 miles (.which has nothing to do with the issue of the lifters failing in a well oiled engine!). Now there was no gap in the oil changes. The dates, mileage and product was clearly written on the statement But they denied my paperwork saying that it was a statement and not the invoice. So I went back to Reliable Oil & Tire Center and had them print out each individual invoice in my service history so I could prove there was no lapses in my oil change history and then re-submitted them. Then I went back to Toyota of Bourbonnais and then they told me that they still would not honor their warrantee because 1. I didn't change the spark plugs & transfer case oil at 97,500 and now 2. I didn't get my oil changes there. None of this has anything to do with the fact that the Lifters in this truck are clearly Defective!! and Through no fault of mine. I took the matter to Sam the manager and he said he would look into it and so far...Nothing! This experience has impressed upon me that they will find any excuse they can to get out of honoring the warrantee they gave the customer at the time of sale😠😠😠 Hope this helps other buyers made an informed decision. Jasper Hall More

Jannelle has always been a great Salesperson to work with we have purchased all of our vehicles from her. She makes the car buying process so easy and stress free. We highly recommend her to anyone who needs we have purchased all of our vehicles from her. She makes the car buying process so easy and stress free. We highly recommend her to anyone who needs to purchase a new/used vehicle This was one of the easiest purchases we have ever made! She is the best! More