Toyota of Bourbonnais

Overall experience Janelle was easy to work with and we did not have to spend alot of time to get the deal done. The rebates really help the price and we owned a toyota Janelle was easy to work with and we did not have to spend alot of time to get the deal done. The rebates really help the price and we owned a toyota in the past. We only own Japanese vehicles so thats why we selected this one More

Janelle & Dave went over and beyond our expectations!! We had our car at David Bruce the week of June 2. Instead of Janelle telling us that we would be on our own in getting our car fixed, they took it to We had our car at David Bruce the week of June 2. Instead of Janelle telling us that we would be on our own in getting our car fixed, they took it to an auto repair shop. They did not have to do that!! Many years ago I heard that the service dept at David Bruce was the worst - that is definitely not the case now!! And I have been telling my friends and family just that. Thanks so much to Janelle & Dave!! You're the best!! More

pleasant salesman Jason displayed a very calm demeanor in his approach to selling. He explained in detail every question we had regarding the vehicle. Jason was very Jason displayed a very calm demeanor in his approach to selling. He explained in detail every question we had regarding the vehicle. Jason was very knowledgeable from the beginning to the end of the sale. Jason was a joy to work with - more salesmen should be like him. More

highlander very helpful very friendly and he was on top of everything he made a very quick and very simple just the way I like it I will recommend all my friends very helpful very friendly and he was on top of everything he made a very quick and very simple just the way I like it I will recommend all my friends. More

David Bruce Toyota Dave couldn't have been better, he didn't b.s., he was informative, and he answered all of our questions patiently and thoroughly. David Bruce is luck Dave couldn't have been better, he didn't b.s., he was informative, and he answered all of our questions patiently and thoroughly. David Bruce is lucky to have him. More

BRANDT: Way, way above and beyond…. I was looking for a trim level of a 2014 Toyota Highlander that no other local dealership had on their lot. Further, no one was willing to help me fi I was looking for a trim level of a 2014 Toyota Highlander that no other local dealership had on their lot. Further, no one was willing to help me find it. Then I called David Bruce Toyota. Brandt Winters answered the phone and immediately said that if they didn't have the car that I wanted on their lot, he would do anything in his power to find it and bring it to David Bruce. I was skeptical, but sure enough, a day later, Brandt called me and said he found the exact car I was looking for in another state and that he would send someone to pick it up and bring it to David Bruce. I'm sure it was no easy feat on his end, but he made it sound like it was no trouble at all. I've never encountered anyone in sales who has been willing to go to such great lengths for a customer. Brandt was happy to go the extra mile, or 200 as this case may be, to get the car I wanted. He was kind, easy-going, and knowledgable. If anyone I know needs a car in the future, I will most definitely have them call Brandt. He is a valuable asset to David Bruce Toyota and made the hour drive to get there well worth it. One additional note: Mike helped make the financing end of our experience smooth and painless. He was courteous and professional. Thank you Brandt and Mike!! More

Thanks Brandt! Brandt Winters service was wonderful! I believe he went through extreme measures to help me get the Buick i wanted. Brandt was friendly and courteous Brandt Winters service was wonderful! I believe he went through extreme measures to help me get the Buick i wanted. Brandt was friendly and courteous to me and my kids. Brandt told me to relax and enjoy my Buick and thats what i plan to do thanks to. Thanks Brandt! More

Outstanding Sales Employee / Brant Winters Brant was awesome. He was very friendly and honest about the car we were interested in. We traded in our 2007 Toyota Camry for the 2014 Toyota Camry Brant was awesome. He was very friendly and honest about the car we were interested in. We traded in our 2007 Toyota Camry for the 2014 Toyota Camry. I have never purchased the same car before, I always bought a different car. But I really enjoyed my Camry and it gets very good gas mileage so we bought a new one in a different color. Very pleased with the upgrades they did on the Camry. He also took his time with us and even stayed an hour late to make sure we had everything in order and comfortable with everything about the car. He is an outstanding Sales employee! More

Emergency Maintenance ... A Long Way from Home David Lytle made my "emergency maintenance" experience...a long way from home...incredibly relaxing. On a Friday afternoon returning to Milwaukee, WI David Lytle made my "emergency maintenance" experience...a long way from home...incredibly relaxing. On a Friday afternoon returning to Milwaukee, WI from Evansville, IN on I-57, I was eighteen miles from David Bruce Toyota/Cadillac Dealership when I was startled to notice the "Maintenance Required" light appear on the instrument dashboard of my 2011 Toyota Camry Hybrid. Immediately, at the next exit, I took the ramp and pulled over where I asked Siri to find me a Toyota Dealership on my iPhone. Siri came back promptly and called David Bruce Toyota in Bourbonnais, IL where the service department representative asked me how long it would take for me to get there. I replied, "Eighteen minutes!". He said, "Great! I'll see you in eighteen minutes." As I drove, I worried that I might be required to stay in Bourbonnais until the middle of the following week...wondering if they would have time to schedule me for a service appointment. When I arrived, David Lytle introduced himself to me. I told him the problem with the light on the dashboard and he explained they could accomplish the procedure that afternoon. He lead me to the waiting room which was very clean and comfortable. I visited with a lovely lady who was a regular customer as well as a registered nurse. We talked about her profession, and before I knew it, David came to tell me my car was freshly washed and ready to go. Everyone at David Bruce was more than helpful and very friendly. I have a Toyota Prepaid Maintenance Agreement which I purchased when I bought my car. There was no charge for the service. I can't thank them enough for helping me on my way. I am physically impaired, and it was an enormous relief to be able to get back home that evening without having to spend anymore nights on the road, as I can only drive 200 miles in one day. Thank you David Bruce Toyota and David Lytle!!!! More

Getting our new Highlander!!! Janelle, Thanks so much for working with us and getting us into our new Highlander. Super job!!!!! We can't wait to shop with you when it's time to h Janelle, Thanks so much for working with us and getting us into our new Highlander. Super job!!!!! We can't wait to shop with you when it's time to help our granddaughter with a car. Phyllis and Kevin Maguire More