Toyota of Boerne

I have always used Toyota of Boerne for service on my 2004 Highlander and have been satisfied with the maintenance done. In the past the service personnel have been very good at suggesting the most impo 2004 Highlander and have been satisfied with the maintenance done. In the past the service personnel have been very good at suggesting the most important issues to handle at the time of maintenance. My car runs perfectly although it is older because I take care of it. I was simply taking it in for regular maintenance. After telling the rep that I was there for regular service, he pulled up a computer printout that suggested over $2000 in necessary work. I approved a few items. My husband had his car there as well. When his printout appeared, it too showed over $2000 of necessary services. We were given a courteously car and left for a short time. When the representative contacted me, he suggested an additional $7000 updates. The rep was very high pressure which I did not appreciate. I refused any additional work. When I got my car back and headed home during heavy traffic rush hour, three sensor lights appeared on my control panel. I had to return to the dealership to have this issue resolved. Apparently, the vacuum hose had been left unattached. This was not the way to end an already frustrating day. I was very disappointed in this last maintenance check. It was like “your car is old and needs to be traded in” or “you need to spent an outrageous amount to maintain your car”. I am retired and don’t choose to buy a new car especially when the newer styles are just ugly. I will not use this dealership again. More

Esmeralda Service technician is very professionally Esmeralda Service technician is very professionally answer all my questions was very polite next time when I need to service my vehicle again I would Esmeralda Service technician is very professionally answer all my questions was very polite next time when I need to service my vehicle again I would love to talk to her again. More

Excellent service. Service advisor was friendly and efficient. Service was performed in a very timely manner. Would recommend Toyota of Boerne to my friends anytime. efficient. Service was performed in a very timely manner. Would recommend Toyota of Boerne to my friends anytime. More

It is with great disappointment and dismay that I am writing this review. I live in Austin Tx and saw a 2021 4Runner TRD PRO for sale at Toyota of Boerne. It was the color I wanted and the price was go writing this review. I live in Austin Tx and saw a 2021 4Runner TRD PRO for sale at Toyota of Boerne. It was the color I wanted and the price was good. So I contacted them and arranged to see it with a sales rep the Sat after Black Friday. I told my sales rep when I was leaving Austin. She confirmed my visit with the new car sales managers. So everyone knew I was driving from Austin. I also sent her pic of my TX DL and proof of insurance. I even filled out the online trade in information in case I traded in my 2013 Toy FJ Trail Teams edition vehicle. I basically was ready to go. I even had my checkbook, and clear car title with me. While traveling to San Antonio from Austin, the weather was terrible. It rained hard non-stop for my whole trip. The trip took me 2.5 hours vs a normal 1.5 hours. There were 3 accidents along the way that really slowed my progress. I was in constant contact with my sales rep about my travel progress, and she informed the sales managers. I guess I did not get there fast enough because when I was 5 minutes from arriving at the dealership, my sales rep called me and told me the car was sold to someone else. REALLY? The new car sales mgt team knew I was driving up from Austin just to see the vehicle. When I got there, I ask to talk to a sales manager. I spoke with Aman Shiekh, New Car Sales Director. He was immediately condescending and rude with me. He defended the decision to sell the car to someone else, even though he knew I was driving from Austin to probably buy it. He basically didn't care at all. At this point, there was nothing I could do. So I said you can at least pay for my gas. And Aman Shiekh said, “I DON'T OWE YOU ANYTHING!” Unbelievable. I have never been treated more poorly by a car dealership. I am over 50 yrs old and I have bought many cars. My sales rep couldn’t believe what had happened either. She was very sorry that I was treated so poorly and apologized. The lesson to be learned here is quite simple. Toyota of Boerne is not A DEALER FOR THE PEOPLE. THEY ARE A DEALER FOR THEMSELVES!. I highly encourage everyone who reads this and is looking to buy a new Toyota, to go to another Toyota dealership. The way I was treated is unprecedented on the low scale. If the NEW CAR DIRECTOR at Toyota of Boerne is going to treat me this way. The odds are high that the new car sales dept will treat you poorly too. There are so many other Toyota dealerships to choose from in San Antonio…. I would give Toyota of Boerne zero stars if I could. Take care and Cheers! More

James, my Service Rep was very professional and had the drive to please. The dealership recently invested in equipment that evaluates the tread depth and alignment as you drive in to the bay. Really amazin drive to please. The dealership recently invested in equipment that evaluates the tread depth and alignment as you drive in to the bay. Really amazing high tech stuff. My right front wheel was out of alignment and they fixed it right a way. Great experience. More

Excellent service! Worth the three hours of travel for purchase of vehicles. Ended up purchasing two trucks! A Tundra for hubby and a Tacoma for our soldier girl. purchase of vehicles. Ended up purchasing two trucks! A Tundra for hubby and a Tacoma for our soldier girl. More

After we were there, the price listed in the advertisement was NOT the price they wrote up for my son. They added more than a $1,497 to the price for "Certification" and another $996 for "apex" advertisement was NOT the price they wrote up for my son. They added more than a $1,497 to the price for "Certification" and another $996 for "apex" locator service. They lowered a bit after we complained. My son wanted it so he bought it against my advice. This is the "old school" dealer trick--advertise one price to get you in, and then charge a higher price. I called another Toyota dealer in San antonio and asked if they advertsied a lower price and then raised it later. Before I could even tell them where my son bought his car, the Mgr. said, "Toyota of Boerne. Right?" We tend to be a family of loyal buyers. We bought 5 Altimas from the same dealer and decided to go Toyota. With 8 children (and 3 of the family buying new cars in 2021), we stand to give some dealer some repeat business. I called for the General Manager Chris Franklin. He never returned my call. Needless to say, Toyota of Boerne just lost our family as customers. More

Thanks Boerne Toyota for the 60,000 mile check up on my Prius, Brand new tires, oil change, car wash and now back on the road! Prius, Brand new tires, oil change, car wash and now back on the road! More

Hunter was my service advisor. He came across with a wonderful attitude. Boerne Toyota has been a positive experience in the recent visits. I would recommend Boerne Toyota wonderful attitude. Boerne Toyota has been a positive experience in the recent visits. I would recommend Boerne Toyota More

When I sit down with someone to make a purchase for several thousand dollars, I expect honesty and transparency and that is not what I was met with at Toyota of Boerne. My salesperson and I had been in several thousand dollars, I expect honesty and transparency and that is not what I was met with at Toyota of Boerne. My salesperson and I had been in contact for about a week, and the listed price dropped on a used Kia Soul 2020. I contacted her and said I would be interested in this car at a certain price, out the door. "Out the door" is a common phrase understood to be inclusive of all taxes and fees. When I arrived at the dealership, after a long run-around, they had changed the price to more than 2K over what we'd discussed. After a long day of getting things in order on my end, I drove an hour and a half to Toyota of Boerne with everything in hand to purchase this car at our agreed upon price. No other prices or numbers had been mentioned beyond my offer for an out the door pricing that was recognized as a reasonable offer. First things first, the front tires on this car are bald. If you're buying it, look at the tires. I bring this up and they pull out some water bottle and tell me it's just because they're dirty and that they should be fine for another two years. As another note to potential buyers for this red 2020 Kia Soul, it was previously a rental vehicle, and the nature of its previous ownership was never mentioned to me prior to coming to the dealership that night. While this information and the condition of the tires was upsetting and disappointing, I still wanted the car at this point. We come in to look at paperwork, and my salesperson asks me to sign on the offer and agreement before she even discusses what the cost and fees are of this vehicle. In fact, I have to ask her to walk me through it, which is when I realize that they've changed the price. She goes back to her manager, oh this is the best they can do. When I express that I'm disappointed and angry at how this was handled, the salesperson begins to argue with me on the points of our conversation, most of which was handled via text and easy to reference even now. None of what the salesperson then said to me regarding our earlier conversations is true. My suspicion is they knew I wanted this car and was willing to drive a ways for it. They were hopeful that once we got to the paperwork stage, the extra two thousand dollars of my money wouldn't be a big enough deal for me to walk away. They were wrong. At best, these people are terrible communicators. At worst, they're flat out liars who will then attempt to gaslight you into thinking it's your own fault and then paying more than your comfort level allows. Avoid going here. More