Toyota of Boardman - Service Center

When it really counted, Mike McClung stepped up and truly HELPED ME OUT OF A very bad situation. I was traveling on business, 400 miles from home and BROKE DOWN in NE Ohio (Siezed Motor break-down!). I sat HELPED ME OUT OF A very bad situation. I was traveling on business, 400 miles from home and BROKE DOWN in NE Ohio (Siezed Motor break-down!). I sat on the Ohio Turnpike discussing my situation with my Insurance company to get me towed. 3 hours later (no tow truck yet) and I called (2) Toyota dealers in the area. First dealer's Service Dept. was non-commital to me. If I wasn't there B-4 5:30pm..... TOO BAD. Nobody would wait for me because their Service Dept. closed at 6:00pm. Then I called Toyota of BOARDMAN, and luckily was directed to Mike McClung. This guy was SO PROFESSIONAL on the phone, I almost couldn't believe the level of service & friendliness he offered. He basically said - "Hey - I'll make sure I stick around until you arrive so I can at least get you checked in and scheduled for a 1st Morning appt. to take a look at your vehicle". So about an hour later I finally show up (now it's 5:50pm and Service is closing at 6:00). Mike greets me, helps to get the car of the Tow Truck and pushed into a stall, grabs a mechanci to take a look (he says this is not good -- need to take a closer look in the morning). So Mike helps get me hooked up with a Rental Car, suggests some close Hotels (like - you don't want to stay at this one, but approx. 1 - 2 miles away are several nice, reasonable Hotels and gets me their #'s, and suggests some good casual restaraunts close to the Hotel. So now I'm not happy being Broke Down, but cery lucky I called Toyota of Boardman. It gets better - Mike calls me the next morning with the bad news! Motor is Seized and they need to open it up to diagnose what happened. He tells me (honestly) it would cost "X $'s per hour" because they don't know how far they need to dive in to determine the problem. I decide to have my 2002 Highlander trailered back to Milwaukee, WI and ask Mike if they would keep the car in their Lot until I can arrange a Transport Co. to pick it up. NO BIG DEAL, Right? Wrong - Quotes come in at $700+ and I decide to travel back to Boardman to pick it up myself. Ask Mike for some time -- No Problem. Mike stays in touch with me weekly via e:mail (no pressure, just how can I help?)..... AMAZING! Trying to kill 2 birds w/ 1 stone, I reschedule my business meeting in Toledo, OH (that I missed because I Broke Down) and I finally arrange a mtg. date of Nov. 26 (Monday am) in Toledo. So now I have another dilema because I can't afford to spend 2 nights out of town. I call Mike to ask if there is any way I can pick-up my Highlander on Sunday night Nov. 28th in the early evening (8 hour drive from Milw). He says NO PROBLEM........ I'll meet you there with the keys and can help you get it on your trailer! (THIS IS A SUNDAY mind you). So I Thank him and we exchange Cell #'s. Call him about 1/2 hour outside of Boardman, and he (and a friend of his) arrive in the cold to "help me". Then I try to take him & his friend to Dinner -- No Thanks, not necessary. He says that it's better that I get back on the road back to Toledo (so I can get to my Hotel and still catch some of Sunday Night football)....... (my team, Green Bay, was playing and he knew that!) END OF STORY - this was the BEST "Customer Experience" I could have expected from a young guy who went WAY BEYOND MY EXPECTATIONS. It was a pleasure, and he is now on my Christmas List for helping me out. Sincerely, Steve Bruno / New Berlin, WI More

Explained everything to me so I could understand. Work was complete in a very reasonalble amount of time. I was informed every step of the way. was complete in a very reasonalble amount of time. I was informed every step of the way. More

I was on travel from Maryland for my son's baseball tournament and my car needed repairs. I came in on Thursday to schedule my appointment for the next morning. Joanna not only graciously greeted me up tournament and my car needed repairs. I came in on Thursday to schedule my appointment for the next morning. Joanna not only graciously greeted me upon arrival but also took care of all my car's needs by ordering all the parts that were malfunctioning. Thanks to Joanna for being so proactive I didn't have to miss my son's game by sitting in the dealership all day long waiting. More

Good price and great service. I have referred several friends because of their prices and great service. I would return in the future and would buy another toyota. friends because of their prices and great service. I would return in the future and would buy another toyota. More

My visit to the dealership began with a routine service appt. Where I was welcomed by Joanne in her typical friendly warm fashion. I got checked in and was prepared to wait. Instead I choose to test drive appt. Where I was welcomed by Joanne in her typical friendly warm fashion. I got checked in and was prepared to wait. Instead I choose to test drive a venza a car I had been interested in for about a year. That is where I ran into Rich and the a few test drives later and a lot of conversation I became a proud owner of a new owner of a beautiful venza. I loved my highlander and have no complaints about owning her. I was just ready for a change! I look forward to continuing my relationship with toyota! Thank you'd go out to each individual I worked with yesterday! It was a great experience! Joanne, Rich, Erica and Joe were great! More

Joanna was so helpful and friendly ... Amazing service! I will recommend this dealership to all my family and friends . I won't go anywhere else. will recommend this dealership to all my family and friends . I won't go anywhere else. More

I was greeted immediately and given a comfortable place to wait while they check out my car. They communicated with me through out the process and the end result was that I was in and out in less than an h to wait while they check out my car. They communicated with me through out the process and the end result was that I was in and out in less than an hour. And, I showed up without an appointment on a Saturday. Nice job! More

She was very friendly and called me to let me know what I needed done to my Rav4. She also was organized. She also let me know the price of the parts, and called em when me vehicle was ready. needed done to my Rav4. She also was organized. She also let me know the price of the parts, and called em when me vehicle was ready. More

I was greated with a warm friendly smile by Joseph DiThomas. Whom was very helpful in assisting me with the needs of my car repairs. It was a delightful experience. DiThomas. Whom was very helpful in assisting me with the needs of my car repairs. It was a delightful experience. More

Outstanding customer service! The employees were very kind and helpful. The waiting area for customers was very inviting and the complementary beverages was a very nice touch! kind and helpful. The waiting area for customers was very inviting and the complementary beverages was a very nice touch! More