Toyota of Boardman - Service Center

Great service It was a pleasure to deal with Gerald Lane. He was friendly and courteous and my service was completed early. He was thorough in explaining the point It was a pleasure to deal with Gerald Lane. He was friendly and courteous and my service was completed early. He was thorough in explaining the points of inspection. More

LEASE TURN IN PROBLEM We turned in a 2016 Toyota Highlander at end of July, in good condition. We then get a bill from Toyota for $450. 45 for a very small chip in the uppe We turned in a 2016 Toyota Highlander at end of July, in good condition. We then get a bill from Toyota for $450. 45 for a very small chip in the upper right corner of the windshield that we were unaware of. Had we known it was there we would have had it repaired through our insurance ! We were very upset about this and contacted our salesman Mike Butream ! He too was upset because we have dealt with him for many many years and have leased and purchased a lot of vehichles through Preston Toyota of Boardman. In fact in the last couple months we purchased a 2020 Toyota Corolla and leased a 2019 Highlander. We don't abuse the vehichles and as said before would have taken care of this prior to turning it in at a much much lower cost. Mike Butream is an extremely good salesman and person and felt so bad he sent us a check to cover the amount ! We are very disappointed at how this was handled through Toyota and Preston Toyota of Boardman and also the fact that a very conscientious Mike Butream handled what the dealership should have.Hopefully any future issues are handled differently ! More

Outstanding Professionalism! I brought my Land Cruiser in for service recently for a major repair and could not have been more impressed with Gerald Lane. He was very transparent I brought my Land Cruiser in for service recently for a major repair and could not have been more impressed with Gerald Lane. He was very transparent throughout the entire process as well as being very anticipatory to my needs. I will come back to this dealership and service department because of Gerald. That's how good he was to work with. More

Gerald is the BEST Had to take my car in for service. I really appreciated that they had a shuttle service so I didn't have to wait there for hours. Gerald went above an Had to take my car in for service. I really appreciated that they had a shuttle service so I didn't have to wait there for hours. Gerald went above and beyond in terms of customer service. I can't say enough good things. Thank you!! More

Great Experience Gerald Lane created an outstanding customer experience for me. I came in without an appointment and asking a lot of questions. Gerald listened to my Gerald Lane created an outstanding customer experience for me. I came in without an appointment and asking a lot of questions. Gerald listened to my problem, identified the issue and had me taken care of and out of there in an hour. Thanks for the great work, Gerald. More

Above and beyond service I was back in Youngstown visiting friends after moving away to Grand Rapids, Michigan. On my way into town I accidentally ran over a metal pipe on the I was back in Youngstown visiting friends after moving away to Grand Rapids, Michigan. On my way into town I accidentally ran over a metal pipe on the highway that was unavoidable. After getting my car towed to Toyota my service manager, Gerald went above and beyond for me. I was very flustered and upset about my car and worried because I was only in Ohio for a few days. Gerald called the next morning with my price tag and time frame....he even called and talked to my father upon me asking him to do so. I don't know cars well....needed dad's go ahead on repairs ha! By the very next day at 10am my car was done and ready for pick up. The mechanic came in early to fix my car. The whole team worked hard to get me and my car back on the road in time for my trip back home to Michigan. THANK YOU EVERYONE!!!! More