Toyota of Berkeley

I purchased a 2021 4Runner Feb 27th from Toyota of Berkeley. I’m generally review-averse and rarely express my concern to the masses, but it feels warranted here. *Bait and switch pricing occurred Berkeley. I’m generally review-averse and rarely express my concern to the masses, but it feels warranted here. *Bait and switch pricing occurred after window sticker sent, pricing online reflected, and verbal communication made with sales department* The vehicle was listed at $48,290. Hours into communication and the start of my drive from Sacramento, I get a phone call saying the price went up $49,990. After 20 min on the side of the road, they dropped it down to $48,845. I continued the commute down and made the choice to spend the extra money because I loved the 4Runner. This went against my better judgement. In person, they were appropriate, supportive and accommodating. The put a show on for my 2 young children to watch and even brought out some snacks for them. Over the phone, I couldn’t believe the way some of the conversations went. I was told to feel grateful that they brought it down to only $555 more than what was initially $1,700 surprise increase. Later on a follow up call, the point was reiterated that they could have raised it $5k more if they wanted and that “there was nothing I could do about it”. These conversations were with managers of the dealership. And they’re right, they can. But statements like “well sir, maybe it’s just more car than you can afford” after I express my frustration with the surprise price bomb appear tone deaf when they fail to see that it had nothing to do with the price, and everything to do with their integrity. If the price was as advertised, I still would have considered the purchase. The price never changed online nor as advertised in person, only internally. The Pros: -The car is great overall. Some damage to the rear cargo and passenger side were disclosed when asked over the phone, but I’m very happy with the vehicle. -Melissa in the finance department was receptive, supportive and helpful with the process. -Keith went out of his way to help me with the vehicle. -Financing was fairly seamless. -A 2 year/25k mile maintenance plan was included. The Cons: -Even at the time of purchase, the online price reflected less than what I ended up paying. And I’m not talking about about taxes/fees/reg. -Unnecessarily insulting motivated customers over the phone -Vehicle did not include all advertised features. ($500 Yakima mega rack, something I will now have to purchase on my own) -I won’t shame the employees I took issue with. Maybe they were just the bearer of bad news. But their delivery sucked big time and so did their attitude. Financially, I’m out $1,050 with the surprise price increase and failing to include the rack or at least discount accordingly at time of purchase. The poor display of ethics is more concerning to me personally. I was informed multiple times “we’re sorry but this never happens” regarding the price increase:”. Let’s hope they hold true to their word this time and take a hard look at their customer service abilities. More

As always, I knew I was in good hands when I took my Toyota in for service. The service team has integrity and do a great job. They also provide pick up/drop off within a 5 mile radius, which is so imp Toyota in for service. The service team has integrity and do a great job. They also provide pick up/drop off within a 5 mile radius, which is so important for the average individual trying to do all the things while servicing their car. As a teacher who takes care of many, it’s a true breath of fresh air to feel taken care of by Toyota. Special thanks to Martin; I appreciate you! More

Excellent service department! Wouldn’t even consider going elsewhere. Definitely a 5 star service department.. Wouldn’t even consider going elsewhere. Definitely a 5 star service department.. More

Toyota Berkeley has been serving my cars since 1972. I trust them to do the right thing. I trust them to do the right thing. More

The Berkeley Toyota shop is primary for replacing flat tires and/or body. They came through for me: Doing some bodywork; and Being able to replace 2 damaged tires in the same day!! Good work! in Good t tires and/or body. They came through for me: Doing some bodywork; and Being able to replace 2 damaged tires in the same day!! Good work! in Good time! Thanks! /ajc More

fast, efficient, competent, and friendly one two three four five six seven eight nine ten eleven four five six seven eight nine ten eleven More

The best car buying experience ever! Titus and Delila made this event a complete pleasure, explaining all details every inch of the way. Many thanks to the Toyota Albany branch! Titus and Delila made this event a complete pleasure, explaining all details every inch of the way. Many thanks to the Toyota Albany branch! More

We just purchased a 2025 Sienna XSE and found it to be a good experience start to finish. Buying a new car can be a real PIA but these guys made it a pleasant process. This is especially impressive as they good experience start to finish. Buying a new car can be a real PIA but these guys made it a pleasant process. This is especially impressive as they can sell every last Sienna they can get from Toyota. We were on a wait list for months before our model/configuration was available. Our salesman, Bryan Guevara, was helpful from start to finish. He made sure we drove away with a full tank of gas too! He very patiently helped us understand the tech and not so obvious but very cool features too! The administrative team of Jack Chou and especially Lauren Vazquez didn't give us any double talk as we waded through the paperwork. A remarkable number of decisions have to be made once you "buy" the car but before you drive off the "lot" and Lauren navigated us through the paperwork and decisions with grace and patience. We also appreciate the fair trade in price we received for our 2011 Sienna which, at 200k miles, had been around the block! We love our new car and are very happy to have been able to buy it from the great team at Toyota of Berkeley - our home town dealer! More

I bought a new RAV4 Prime at Toyota of Berkeley in early December, 2024. The experience was as close to perfect as possible. The staff were professional, knowledgeable, helpful, and efficient. The deal wa December, 2024. The experience was as close to perfect as possible. The staff were professional, knowledgeable, helpful, and efficient. The deal was made without undo pressure to buy things I don't want. The dealership was amazingly flexible with payment terms. I would definitely buy from them again. More