Toyota of Bay Ridge Brooklyn - Service Center

Professional Malpractice BEWARE: Service manager (Michael Scarpa) is willing to make false claims to get revenge on customers he doesn't like. Service manger stated to Toyota BEWARE: Service manager (Michael Scarpa) is willing to make false claims to get revenge on customers he doesn't like. Service manger stated to Toyota Headquarters that my car was in an accident so they wouldn't fix my light that is covered under my warranty. My car has no physical damage and was not in an accident. When car was evaluated the mechanic stated he had no idea how the light just fell out. Currently, filing lawsuit for professional malpractice. More

Service Had A routine service appt for my Corolla with Kenny. amazing service, very friendly and super helpful. I will be coming back soon to update my regist Had A routine service appt for my Corolla with Kenny. amazing service, very friendly and super helpful. I will be coming back soon to update my registration and will definitely be asking for him again! More

Avoid this dealership! A bad experience trying to have my truck fixed here. Not helpful and disrespectful. I don't write reviews unless the experience was that bad. A bad experience trying to have my truck fixed here. Not helpful and disrespectful. I don't write reviews unless the experience was that bad. More

Professional and Personable Professional And personable. For service the last two times i serviced my vehicle i had the pleasure of working with Moe. Knowledgeable,quick, and th Professional And personable. For service the last two times i serviced my vehicle i had the pleasure of working with Moe. Knowledgeable,quick, and thorough. Thank you. More

First service Thank you so much for taking good care of my vehicle in a timely manner. You guys are the best in customer service as far as I'm concerned . Jesse Si Thank you so much for taking good care of my vehicle in a timely manner. You guys are the best in customer service as far as I'm concerned . Jesse Silva More

excellent service great customer service very quick and very professional i highly recommend them mr mike scarpa was amazing at taking the time and care to service my c great customer service very quick and very professional i highly recommend them mr mike scarpa was amazing at taking the time and care to service my car felt like family More

Made us wait over 4 hours to receive the lease to review We purchased our 2010 Rav 4 in 2013 and it was time to come in to lease a 2015 Rav 4, as stated above they made us wait over 4 hours to even look at We purchased our 2010 Rav 4 in 2013 and it was time to come in to lease a 2015 Rav 4, as stated above they made us wait over 4 hours to even look at the deal on top of not answering a request to have a protection program added as an added break on the deal, we got a 3 week run around and no real answer on top of much disrespect during the many phone calls to the finance director and assorted salesmen and the general manager who stated I was bothering them. Plus they kept the registration that we needed we were stuck with the temporary and not date to return to pick it up. Can go on with the non assist to details. Left message to speak with Mr. Ianelli after all these interactions and hope to here from him Did get to speak with Dorothy earlier today from Dram so hope to hear something. One good point will make is they have a good repair center and we like the brand just not the lack of care and confusion from sales More

Great and honest service Service advisor JP was very helpful thorough and honest. I will definitely be back to bay ridge Toyota . As a woman , I was afraid to getting ripped o Service advisor JP was very helpful thorough and honest. I will definitely be back to bay ridge Toyota . As a woman , I was afraid to getting ripped off in the service dept but JP's honesty was very helpful More

Excellent Service Service Manager JP was very professional and took care of my problem. Great service and very quick with there service everytime i ever had any proble Service Manager JP was very professional and took care of my problem. Great service and very quick with there service everytime i ever had any problem with my car. Very profession staff all around. More

exceptional service advisor Jennifer is an exceptional advisor. She's friendly and goes above and beyond for her customers. Wouldn't deal with any other advisor when servicing m Jennifer is an exceptional advisor. She's friendly and goes above and beyond for her customers. Wouldn't deal with any other advisor when servicing my vehicle. More