Toyota of Batavia

A good dealer, and a great sales rep We knew exactly what we wanted--which model, which trim line, which options, and what color. All other dealerships in western NY tried to sell us car We knew exactly what we wanted--which model, which trim line, which options, and what color. All other dealerships in western NY tried to sell us cars already on the lot. Steve Schaefer took the time to listen to us, let us know it would be a special order and would take some time. It took us perhaps an hour to get it all set up, including emails back and forth. We got periodic updates from Steve--when it was scheduled to be built, when it was done, when it was loaded on the truck, and of course when it arrived. He never seemed in a rush, and was personable and funny. What prevented giving the dealer 5 stars: 1) The very first time we went to the dealership (before we started the serious shopping process), we were completely ignored. We were probably there for 10-15 minutes, poking around the vehicle we wanted, sitting in it, etc, and no one ever approached us. 2) The upselling. It took 45 minutes to give the finance guy two checks. Most of that time was spent showing us videos of all the awful things that could go wrong outside of warranty coverage, and trying to sell us optional care plans. (We declined them all.) 3) The vehicle "walk-through." This took a half an hour, and was too short by at least 30 minutes. Automatic-this, automatic-that, phone syncing, cameras, radar, warning buzzers, alert lights, app system, navigation system, satellite radio, emergency system, seats, mirrors, windows, displays, etc, etc. We recommend the dealership, and especially Steve Schaefer. More

Nice People Batavia Toyota was very easy to deal with. From my first phone call to picking up my new vehicle. I would highly recommend this Dealership. Batavia Toyota was very easy to deal with. From my first phone call to picking up my new vehicle. I would highly recommend this Dealership. More

Weathertech floorliners & Bug shield Order floor liners & Bug shield for my 2012 Toyota 4 Runner. Had fast and reliable service.... 😀 I recommend the floorliners & the fit perfect in th Order floor liners & Bug shield for my 2012 Toyota 4 Runner. Had fast and reliable service.... 😀 I recommend the floorliners & the fit perfect in the 4 Runner..... More

Friendly , Professional Steve was a breath of fresh air. He is professional, helpful and knowledgeable. Made the experience of purchasing a used vehicle a pleasure. Anthony G Steve was a breath of fresh air. He is professional, helpful and knowledgeable. Made the experience of purchasing a used vehicle a pleasure. Anthony Gallo In the finance was also great to work with. Toyota of Batavia has a great small town feel to it that makes it unique in a world of faced paced mega dealerships. More

New Car Purchase Courteous, Knowledgeable & Friendly! They are eager to help and work with you to get the car and trim that you want and meets your budget! Courteous, Knowledgeable & Friendly! They are eager to help and work with you to get the car and trim that you want and meets your budget! More

Great Service - 4 new tires and alignment Worked with Matthew Jackson, Service Manager. Very pleasant and helpful.I always go to Falleti Motors for my oil changes, brakes, etc. Will continue Worked with Matthew Jackson, Service Manager. Very pleasant and helpful.I always go to Falleti Motors for my oil changes, brakes, etc. Will continue using this service center for all service work required.. More

Great experience Wanted to look into leasing a new car. Owned a 2014 Toyota camry and loved it so I went to our local Toyota dealership to look at the 2018 and was gre Wanted to look into leasing a new car. Owned a 2014 Toyota camry and loved it so I went to our local Toyota dealership to look at the 2018 and was greeted by Terri Moriarty. She made me feel comfortable and was easy to talk to. Couldn't be happier with my purchase. At the end there was a little mix up on something that was suppose to be on the car, I was told it could be ordered and give to me at cost but in the end Terri ordered the item and took care of it! That is what keeping your customer happy is all about! Thank you Terri for everything! More

Great job and good people Peter is wonderful to work with. He always takes very good care of myself and anyone I recommend to him. Great dealership and good people! Peter is wonderful to work with. He always takes very good care of myself and anyone I recommend to him. Great dealership and good people! More

First Toyota Last year I bought my very first Toyota from this dealership. In the past my mother had used this dealership and she told me they were friendly and ea Last year I bought my very first Toyota from this dealership. In the past my mother had used this dealership and she told me they were friendly and easy to work with. I bought a 2013 Rav4 and I've had it just one year, I've had no problems with the car and I just had my first oil change and the maintenance staff is very friendly! More

An easy service stop I am heading out for a long vacation. I needed a service on my vehicle. I made and kept my appointment. While there, I talked with sales about a possi I am heading out for a long vacation. I needed a service on my vehicle. I made and kept my appointment. While there, I talked with sales about a possible trade to a new Tundra. The service department was very accommodating and answered all of my questions timely and very professionally. I highly recommend this dealership to all as they are the best I have encountered in my 55 years of auto ownership. More