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48 Reviews of Toyota of Ann Arbor - Service Center
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December 18, 2023
Another seamless, transparent Service appt. @ Toyota of Ann Arbor. Brought in our Hybrid Corolla for the 30,000 maintenance the and Ethos Service Contract inspection. Our advisor Terence Cole @ Toyota of Ann Arbor. Brought in our Hybrid Corolla for the 30,000 maintenance the and Ethos Service Contract inspection. Our advisor Terence Cole did a great job checking us in and measuring our tire tread depth. Our Tech Harley O. Performed the 27 point inspections; tires, oil change, and cabin filters. Terence provided us full estimates - checklists and cost of consumables; up front. Fully satisfied customers here. They really do treat you like family here. More
by Dave F
Employees Worked With
Terence Cole and Harley O.
November 08, 2023
I found that everyone I interacted with was courteous and efficient. They told me what to expect and the possible cost. The work was done promptly. efficient. They told me what to expect and the possible cost. The work was done promptly. More
by BSquared
Employees Worked With
David Clay
October 26, 2023
By far the best dealership I have been to. Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Do Southeast Michigan is lucky to have it. From the moment I pulled into the service drive I was tread with respect and that my time was valuable. Doug was incredibly efficient and the technician was also fast and thorough treating my car like it was his own. I will definitely be back More
by Jshelton1975
Employees Worked With
Doug Balogh , David Clay, Jeff Kessler, Joe Barba
June 14, 2023
Update- since my review I did get a call with an update, The part is on back order, so maybe the end of July they will have it. While I am not happy to hear that, at least I know where I stand. Toyota as a The part is on back order, so maybe the end of July they will have it. While I am not happy to hear that, at least I know where I stand. Toyota as a whole, not the dealership, has not stood behind this vehicle. I am expecting Toyota of AA to stay on top of this and also keep me updated. I have called repeated for an update on my new 2023 vehicle that has never been right - first appt. was on 4/12. I last picked it up 5/17 after being there another 2 weeks. I was told then the part will come in a couple weeks. Now 6/14, no updates and no one returns my call s. Every call goes to "leave a message and we will return your call". After 5 or 6 calls i may get a call back. I thought Toyota would be a quality vehicle with reputable dealerships. I'm frustrated they have not corrected this defect in a timely manner. More
by Unhappy
Employees Worked With
David Clay
March 15, 2023
I have used Ann Arbor Toyota formerly Dunning for service for 10 years. At my last service I asked for the estimate and was told I would get the receipt when the service was done.I realized that the estimat for 10 years. At my last service I asked for the estimate and was told I would get the receipt when the service was done.I realized that the estimate was high but I did not pursue it, I was charged for service I did no t request. Very Shady..Michigan law requires a written estimate be given to customer not just signed. Extra service was neither required nor recommended by Toyuta Manufacture. More
by Jon Brown
Employees Worked With
Garett Kahlo
