Toyota of Alvin

Liars and thieves The price on the Apex GPS system changed 3 times before we finally signed all the papers. The F&I person is a lying piece of garbage and general sale The price on the Apex GPS system changed 3 times before we finally signed all the papers. The F&I person is a lying piece of garbage and general sales manager isn't any better. I'm still waiting for them to cancel the Apex and get the money refunded, 2 weeks after requesting it. I wish there were a state agency I could go to over the crappy way they treat people. So far I've been able to cancel the Gap insurance and maintenance agreement, which only took about 2 dozen phone calls to dead end numbers and hours on hold, and then found tire and wheel coverage is on the contract, which I knew nothing about and would not have purchased. I still don't see it on the contract, so they hid it somewhere. To call them liars and thieves is giving them a big compliment. More

Shadiest dealership around! DON’T WASTE YOUR TIME! This place is a Toyota dealership so you wouldn’t think they used sleazy and unethical sales tactics...THEY DO! Toyota should seriously remove their n This place is a Toyota dealership so you wouldn’t think they used sleazy and unethical sales tactics...THEY DO! Toyota should seriously remove their name from such trash. They knew we had driven almost 2 hrs to come look at a vehicle we saw on the internet. Gave us the whole spiel and even test drive it with us THEN told us the price was $2,000 more than the advertised price plus t, t & l?! VERY SKETCHY! Do not trust them at all. Very unprofessional. Very sad that they act that way! More

Razzle Dazzle and then no follow up I recently purchased two vehicles from this dealership, one for me and one for my husband. We were both really excited. We had a really long wait in I recently purchased two vehicles from this dealership, one for me and one for my husband. We were both really excited. We had a really long wait in the dealership (longer than normal). Our sales person was great to us, and Bruno even bought us snacks while we waited for fiance. That part went okay too. Where they lose me and my family from ever shopping with them again, is post-sale. There were issues that came up with my trade-in and I tried on multiple occasions to get someone in finance to call me back. NO ONE EVER DID. The front desk person was telling me always that they're too busy and she assured she'd have someone call. Never. I was dilegent in calling them and was to the point of taking a vacation day from my job so I could go in person to get someone to answer me. My sales person called about a different matter, so I asked him to help me with an update on the status of this trade-in issue, it's a big deal and will affect my credit. He lied. He said they took care of it. 2 weeks later my husband picks up our plates (6 weeks with the new cars) and they're just now dealing with the issue. Now I'm left having to fix my credit with an issue they created by not picking up a xxxx phone and communicating. WORST CAR BUYING EXPERIENCE IN MY LIFE! More

Experience Went in to buy a vehicle and was told a price and it was not honored. I went back because they told me a price and it was not honored again. I was tol Went in to buy a vehicle and was told a price and it was not honored. I went back because they told me a price and it was not honored again. I was told the rebates changed within those 3 days. Was ready to buy and was walked out the door. Could not believe it. Went in a week later and raised the price 1000 dollars. More

Awful So I had my truck for sale on Craigslist and the Toyota of Alvin dealership called and wanted to buy my truck. I live about 45 minutes away, we set So I had my truck for sale on Craigslist and the Toyota of Alvin dealership called and wanted to buy my truck. I live about 45 minutes away, we set up a time for me to bring the truck over to them, they spent about an hour doing whatever they do and came back with an off, which I accepted. They then went off to do there thing again about 45 minutes later another man shows up to tell that the only person that can write me a check is not there. We sat up a time for Saturday for me to drive back over and when I arrived the manager tells me again that the person who writes the checks is not there. I am highly upset at this point. I asked him to get somebody to write me a check, he stated he couldn't get anyone today and I would need to come back on Monday, I asked to speak with his boss he left and sent a salesman over with some paperwork and asked me to leave, which I gladly did. I would definitely not recommend for anyone to do business with these people. More

Bad customer service from management These people should be arrested. Took my drivers license and wouldn’t give it back even after I told the I didn’t want to talk to them anymore. Also t These people should be arrested. Took my drivers license and wouldn’t give it back even after I told the I didn’t want to talk to them anymore. Also told Toyota about them and did nothing about it..... More

Dishonest Salesmen Several sales people including the used car sales manager lied about several things. However, I received a refund from the General Manager. I recomm Several sales people including the used car sales manager lied about several things. However, I received a refund from the General Manager. I recommend going to ANY other dealership. Avoid this one. More

Very dishonest sales person We were planning to buy a Prius 2018. After filling out some info online, the sales manager Jeremy Smith emailed us and guaranteed us a promotional di We were planning to buy a Prius 2018. After filling out some info online, the sales manager Jeremy Smith emailed us and guaranteed us a promotional discount. Because their dealer is a bit far, so we actually confirmed several times before we go so we don't waste our time and what we hear from Jeremy is "Absolute". After driving one hour we reached the dealer, we were told that not only the discount didn't exist but also the car didn't exist - they didn't have the car in the inventory. We wanted to talk to Jeremy for an explanation but the sales person Justin was very impolite and kept saying Jeremy was out of office. When we tried to contact Jeremy and he even blocker our phone number. As a result, we wasted 2 hours of our time and were gouged by these liars. More

Sales staff The salesman I dealt with, Frank. Was very pushy, wouldn't listen to anything I had to say, I asked for my keys back and he continued to try to show m The salesman I dealt with, Frank. Was very pushy, wouldn't listen to anything I had to say, I asked for my keys back and he continued to try to show me vehicles. At this point I was very irritated. He ran my credit through several lenders which I did not approve. I now have 7 inquiries on my credit. I will NEVER buy a vehicle from them. Worst car buying experience of my life!! There are other Toyota dealers in the area with. Etter prices. More

New Truck Purchase Thank you Bruno, Drew, Amanda, our financial person, you made sure everything was taken car of, the lift moved, the cover moved. Love the new Tundra. Thank you Bruno, Drew, Amanda, our financial person, you made sure everything was taken car of, the lift moved, the cover moved. Love the new Tundra. This is my 3rd purchase from Toyota of Alvin, my 2nd Tundra. More