Toyota Walnut Creek

Prompt and polite service. Very accurate estimate of costs; free shuttle both directions. Work was completed well ahead of promised time. I was very impressed with all the staff, from the service adviso costs; free shuttle both directions. Work was completed well ahead of promised time. I was very impressed with all the staff, from the service advisor to the cashier to the shuttle driver. More

Friendly staff and positive customer service overall. Service person (Chris) is helpful and un-intimidating at each encounter. In terms of COVID precautions, they seem to be operating mindfully and ensu Service person (Chris) is helpful and un-intimidating at each encounter. In terms of COVID precautions, they seem to be operating mindfully and ensuring that us customers feel safe while on the premises. More

I knew what I wanted and I didn't waste anytime looking any further. I received excellent customer service and support. I couldn't be more satisfied with the entire transaction. any further. I received excellent customer service and support. I couldn't be more satisfied with the entire transaction. More

New car purchasing couldn’t be easier. Shannon had the car I wanted ready for me to test drive at my appointment time. No pressure to add anything onto the car. Paper work finished within the hour. He car I wanted ready for me to test drive at my appointment time. No pressure to add anything onto the car. Paper work finished within the hour. He even purchased a coffee for me while I waited. I’ll buy another car from this dealership! More

The showroom and discovery /Sales process was well organized, efficient and safe. My sales person, Dionysius was excellent. Dionysius quickly understood what I was looking for and showed and explaine organized, efficient and safe. My sales person, Dionysius was excellent. Dionysius quickly understood what I was looking for and showed and explained the relevant options, and Jonathan, GSM offered to help during the process if I needed anything. I really appreciated the transparency of the transaction and how efficiently Dionysius moved through the details and answered all of my questions with straightforward, honest answers. And, I love my new Venza! Great dealership, sales person and vehicle, I will definitely be coming back in the future. More

Prompt response to and completion of service was provided. Courtesy return of vehicle to residence is incredibly helpful. Coordination with AAA was really appreciated as I had the vehicle towed to provided. Courtesy return of vehicle to residence is incredibly helpful. Coordination with AAA was really appreciated as I had the vehicle towed to Toyota. More

Service was impeccable. Welcoming agent, fast and efficient service and would recommend this Toyota garage! Have been coming here for years and always appreciate the quality of service. efficient service and would recommend this Toyota garage! Have been coming here for years and always appreciate the quality of service. More

It started with the upfront discount pricing. It beat the Costco pricing I had received. I made online inquiry that was quickly responded to by Jonathan Cohen. Appointment set up with Ron Williams. He the Costco pricing I had received. I made online inquiry that was quickly responded to by Jonathan Cohen. Appointment set up with Ron Williams. He was fantastic. No pressure and very helpful. He was extremely knowledgable about the vehicles on the lot.This was one of the best car buying experiences. He even helped me secure a car seat into the vehicle with expertise. More

Outstanding customer service: Initial phone inquiry was pleasant & helpful. On-site Drake Stenberg-Sales Manager was very friendly, upbeat & clear about explaining each step of the trade-in/purchase proces pleasant & helpful. On-site Drake Stenberg-Sales Manager was very friendly, upbeat & clear about explaining each step of the trade-in/purchase process. Zero sales pressure feeling. Very good covid/social distancing precautions in place. More

I had my car serviced and used the concierge service due to the covid 19 pandemic . I am high risk and grateful Toyota Walnut Creek offers this service. Carmella K. Concierge Coordinator was excellent in c to the covid 19 pandemic . I am high risk and grateful Toyota Walnut Creek offers this service. Carmella K. Concierge Coordinator was excellent in coordinating pickup and delivery of my car. She was very helpful in answering all my questions. My Service Advisor Diane V. also was excellent in taking care of all my service needs, concerns and questions. Truly appreciated. Thank you both. Anthony GOD Bless. More