Toyota Walnut Creek

I sent the inquiry in to see if the car I wanted to buy was available and I got a quick response from Ben Cahua. I tried to set up a time to see RAV4 over the weekend however he emailed me back with this m was available and I got a quick response from Ben Cahua. I tried to set up a time to see RAV4 over the weekend however he emailed me back with this message: "he vehicle actually is not ready just yet, needs to finish going through our service department and will likely be ready next week. I will keep you updated on it." I responded OK and I never heard back from him. That's too bad since I was ready to buy. The dealership is probably good however Ben apparently is not good at follow-up or keeping his word. More

I originally made a review on Yelp as "Steve L. " when I purchased my Toyota Camry from Ron Williams in 2021. I am not able to make another review, so I'm making one here for their excellent service " when I purchased my Toyota Camry from Ron Williams in 2021. I am not able to make another review, so I'm making one here for their excellent service. When I get my regular maintenance checks, I usually get William Haley, who does an excellent and quick job, and I usually try and make sure Toyota knows via their requested feedback. However, in November of 2022, I also received some awesome service from Klayton Bibiano. I've called Toyota Walnut Creek to request their feedback form but never received one. I know this is considered their "report card," so I want to make sure Klayton also gets the recognition he deserves. In November of 2022, I discovered that my windshield wiper fluid wasn't being discharged—a few days before I was scheduled to drive to Southern California! Everyone knows how much road debris one can accumulate on the 5 Freeway, and windshield wiper fluid is a must. I brought my car to Toyota Walnut Creek and they discovered a blown fuse. They quickly fixed it within two hours and also gave me an explanation and run-through of what went wrong. Thanks, Toyota Walnut Creek, for saving the day! And thanks, Klayton, for providing some excellent, honest, and speedy service! More

Isaiah T. made my car buying experience enjoyable and easy. No hassles, just a smile and honest approach that put me at ease. Go see Isaiah T. at Walnut Creek made my car buying experience enjoyable and easy. No hassles, just a smile and honest approach that put me at ease. Go see Isaiah T. at Walnut Creek Toyota for your car buying needs! More

At this point I am very unhappy with their service. While the basic sales process was quite good, their after the sale service is leaving me VERY dissatisfied! After I got the truck home I found that t While the basic sales process was quite good, their after the sale service is leaving me VERY dissatisfied! After I got the truck home I found that the rod needed to operate the jack and lower the spare tire was missing (something that the service department should have found when they took in the used vehicle). When I contacted my salesman, his reply was, "this was an "as-is" sale, you're out of luck. If one cannot access the spare tire to change it, this is a potential safety item and unacceptable on a $33,000.00 vehicle. This one piece should have been no issue. In the future I would NEVER purchase a used vehicle from this dealer. It's been over a week now and they have not gotten back to me! More

Our sales agent, Brian Saba, was excellent from start to finish. He helped me get the features I wanted while saving a bundle in a higher trim level. Courteous, empathetic, and with zero pressure tactics, w finish. He helped me get the features I wanted while saving a bundle in a higher trim level. Courteous, empathetic, and with zero pressure tactics, we loved working with Brian. I have already referred friends his way and will continue doing so. This was my best experience by far buying a vehicle. More

Everyone we spoke with from initial phone call inquiry through the final sale was so polite, friendly and informative. I never felt pressure and received the info I needed to make my decision. Its really through the final sale was so polite, friendly and informative. I never felt pressure and received the info I needed to make my decision. Its really hard to buy a car right now, and some dealers are downright rude, but we were so happy with our initial interactions with your people we went ahead and put money on 2 different cars right away. Our new car came in faster than we expected, and we were kept informed of options the whole way. Getting our car was so pleasant, and even though it takes a while to sign all the paperwork, it was very nice and easy to understand. This is the second car we have purchased form Toyota WC, and we will continue to give them our business! More

Excellent experience at Toyota Walnut Creek. Everything went smoothly. Drake was very helpful, knowledgeable and took the time to explain the whole vehicle purchasing process. Excellent transact Everything went smoothly. Drake was very helpful, knowledgeable and took the time to explain the whole vehicle purchasing process. Excellent transaction. More

Brian was great. It was one of the best experiences I've had buying a new car. When I talked to Brian on the phone he gave me the price of the car and told me it woul It was one of the best experiences I've had buying a new car. When I talked to Brian on the phone he gave me the price of the car and told me it would be approximately 3 months till the car would be in. My car arrived sooner than expected. When I arrived at the dealership it was a very simple process and the price Brian gave me on the phone originally is what I paid no gimmicks More

The treatment and communication from the staff was outstanding. Jen was excellent on every step of the process. outstanding. Jen was excellent on every step of the process. More

Jen Delgado made everything easy for me. Even sent me an Uber to pick me up to complete the transaction since I don’t have a car available for me. Brought the car to my house for me to test drive as well Uber to pick me up to complete the transaction since I don’t have a car available for me. Brought the car to my house for me to test drive as well More