Toyota Walnut Creek

One of worst experience in life I got a used car and in less than 72 hour it got transmission issues and check engine light. When I asked about this and I wanted to return the car i I got a used car and in less than 72 hour it got transmission issues and check engine light. When I asked about this and I wanted to return the car in less than 72 hours, they where so rude and nasty. A manager there told me go to talk to owner and we are not obligated to do anything other than getting it fixed. When requested for owner or General Manager, told me , they left at 4 pm. When I asked, nobody has owners/ general manager s contact too. All in was very frustrating. You either listen what they say or live with it. There is no accountability on what is said or you are considered. This doesn't stop there. The contract for buy back was explained to me wrong by a finance manager. It was said I have to pay 500 USD to enroll in buy back. "But the truth is 250 USD if your car is 20K or more you pay upfront to get buy back. If you return the car you need to pay 500 USD as restocking fee." Guess what, since they told it is 500 usd for buying this , I didn't opted for it was more than 20% of cars value. If it was 250 it is only 10% and I would have brought it. Lesson to be learned. Never believe what is said , instead read the contract end to end until you sign. Another important thing is I got a quick response only when I did a buy enquiry. For finance department I had quries after purchase and I had got very delayed responses. I have seen 2 non authorized credit enquires in my account. Thanks to life lock for immediate notification. The total experience I had was very bad. I will recommend the yelpers to stay away from this nasty place. You may get a nice offer to get you attracted but once you are in, it is your life if something is not good. If At the end, after all the heavy experience I got a rental car and they are taking my car to the Nissan for service.( The car is still under full warranty. Thank God). I am zero percentage willing to drive a car that has a transmission issue very early. This 25+ K put on the car will follow nightmare every day. Please have some kindness ToyotaWC. I am still ready to pay 250+500 restocking fee and if you can buy back the car get me out of this hard time. I saw many good reviews and that is why I came to WC Toyota. It may be my faith. But, I had a bad situation with the transmission, else it may be better. Lastly you will know the worth of a metal only when it faces the worst or strain. When I am writing this review , you can guess what I am going through. I wish I should be the odd one out. I am not disclosing the names of the employees who behaved bad here, but if WC asks I will let you know Few change in approaches make a huge difference. You can always fix the transmission from Nissan without any cost and sell the car. There will be a buyer for that too. Please don't make others life harder. More

Amazing experience! Highly Recommend! The staff was friendly and accommodating. My car buying process was quick and pain free. The car I purchased was priced right so there was no need to The staff was friendly and accommodating. My car buying process was quick and pain free. The car I purchased was priced right so there was no need to haggle over price. The extra maintenance plan was offered, but not pushed on me like I had to buy it. Jorge was helpful and knowledgeable from the start. I had a bankruptcy 2 years ago and Matt from Finance worked hard to get me the best rate for my loan. I am very happy. My husband and I drove down from Auburn, CA and would do it again for our next car. More

Quality but EXPENSIVE Service Although service at Toyota of Walnut Creek is top notch and unquestionably the best in the area, it's also - by far - the most expensive and provides Although service at Toyota of Walnut Creek is top notch and unquestionably the best in the area, it's also - by far - the most expensive and provides 'no frills' for the prices paid. Example: I just spent $825 on two new keys for my vehicle (including programming). We were told there was a service 'backup' this past week but I wasn't in a hurry and left the vehicle there as long as they needed it. 7 days later I got my vehicle back and... it works like a charm! Nevertheless, for over $800 bucks for 2 keys and for being extremely patient on service turn around my vehicle came back to me looking like it had set out on the lot for seven days. For that price and for that duration the very least Toyota of Walnut Creek could have done was washed my car's exterior. More

Toyota Walnut Creek, good experience Easy to create an atmosphere of trust between the seller and the buyer quality of cars, trust, different alternatives, guarantee of free service for Easy to create an atmosphere of trust between the seller and the buyer quality of cars, trust, different alternatives, guarantee of free service for two years More

A nice experience buying a new truck. I had been to several OTHER dealerships and felt a lot of pressure and it didn't seem like anyone was listening to my requests. Toyota of Walnut Cr I had been to several OTHER dealerships and felt a lot of pressure and it didn't seem like anyone was listening to my requests. Toyota of Walnut Creek was so different. They were calm and friendly. Very good listeners and seemed honestly interested my finding a vehicle that worked for my needs. Once a vehicle was chosen, they were extremely helpful with my financing options and made sure my pricing and terms were very favorable to my unique situation. More

Service Experience Efficient, honest, kept me apprised of the status of my vehicle, friendly and interesting shuttle drivers! I'd like a better selection of coffee in th Efficient, honest, kept me apprised of the status of my vehicle, friendly and interesting shuttle drivers! I'd like a better selection of coffee in the waiting area. More

First experience at Toyota of Walnut Creek I bought my new 2017 Prius with salesman Mondy Shen, who is very friendly and helpful to get the deal through with his director. I like the coffee ma I bought my new 2017 Prius with salesman Mondy Shen, who is very friendly and helpful to get the deal through with his director. I like the coffee machine there; it provides cup also :). The staffs are awesome friendly, and promptly too. More

You Rock Toyota of Walnut Creek! Martin was my salesperson and sales manager was Jonathan. Finance manager was Moe and they were all so helpful and not salesy at all...just doing the Martin was my salesperson and sales manager was Jonathan. Finance manager was Moe and they were all so helpful and not salesy at all...just doing their job and not pushy but gently explaining my options and giving me the space and freedom to choose without any pressure. I didn't feel rushed, their knowledge and helpfulness was off the charts and I got a great price to boot!. More