Toyota Universe
Little Falls, NJ
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Thank you Carolyn Fritz during my car buying experience. You were a pleasure to work with. Also thank you to the finance specialist that handled my transaction. He was awesome. The wait to see him was not. You were a pleasure to work with. Also thank you to the finance specialist that handled my transaction. He was awesome. The wait to see him was not. More
Total scam, internet prices don’t reflect a 3000 dollar reconditioning fee that they don’t tell you about until you question the difference in price between internet and at dealership. Then they add anothe reconditioning fee that they don’t tell you about until you question the difference in price between internet and at dealership. Then they add another 1K dealer fee. Be afraid of this dealer total bait and switch price!!!! More
We purchased our 2024 Toyota Prius Prime on January 6, 2024. It did not come with a seond key. The salesperson said it was forthcoming. Havign just 1 key to a car is extermely inconvenient and risky in th 2024. It did not come with a seond key. The salesperson said it was forthcoming. Havign just 1 key to a car is extermely inconvenient and risky in the event of its loss. Over 2 months later, we are still waiting. When first following up we were told we would get a letter about the key status by March. That hasn't happeend. Texting with their service someoen said she woudl get back to us and never did. Woudl not trust these people, and if you get told youi get just 1 key, it's unlikely you'll get a second. Really poor service. More
Pedro Martinez made me feel like he cared about my interest, We highly recommend you see Pedro Martinez. If he can’t answer your question he will find it for you. interest, We highly recommend you see Pedro Martinez. If he can’t answer your question he will find it for you. More
Over $4000 hidden fees! !! Are you serious. Then they tell you “you are here because our price is cheaper then any other Toyota dealership. But in reality after $4000 fees th !! Are you serious. Then they tell you “you are here because our price is cheaper then any other Toyota dealership. But in reality after $4000 fees their price is highest. More
Horrible experience with toyota universe. They took extra $4000 for rav 4.Dont trust them un purchase.Carefully take estimate and confirm same when Purchase.They cheated us.Now they says it's They took extra $4000 for rav 4.Dont trust them un purchase.Carefully take estimate and confirm same when Purchase.They cheated us.Now they says it's over all its bussiness.We trust them and they cheated.This was my first car .I will never suggest them More