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Toyota Universe
Little Falls, NJ
2,270 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 31, 2024
BEWARE BAIT AND SWITCH! After I looked for a 2024 RAV4 Hybrid LE on Toyota Universe's website, a woman named Janis Giambertone called me and said if I came in right now I co After I looked for a 2024 RAV4 Hybrid LE on Toyota Universe's website, a woman named Janis Giambertone called me and said if I came in right now I could drive a 2024 RAV4 Hybrid LE on the lot. So I drove 45 minutes to the dealership. Janis was nowhere to be found, and a salesman who came after 10 minutes told me he had no RAV4 Hybrid LEs and wouldn't for weeks. He tried to interest me in a Prius. Then I remember that the EXACT SAME bait and switch happened to me at Toyota Universe in 2021. What an awful, dishonest business. John More
by horganism3
Employees Worked With
Janis Giambertone
July 30, 2024
Poor customer service. Everytime you called no one would get back to you. Had my car for 4 days. Not responsive at all to your needs. Everytime you called no one would get back to you. Had my car for 4 days. Not responsive at all to your needs. More
by lisa
Employees Worked With
Service department
July 24, 2024
Very bad experience they insult customers with their follow up calls. I don’t know how they sell cars . You can’t even get hold of no sales manager follow up calls. I don’t know how they sell cars . You can’t even get hold of no sales manager More
by MAHDIBELL1
Employees Worked With
Mio
June 19, 2024
Worked with Carolyn after I saw a used Sienna for sale online. Great to work with, pleasant, low-key, no pressure, and very nice price on a clean car. online. Great to work with, pleasant, low-key, no pressure, and very nice price on a clean car. More
by yitznewton
Employees Worked With
Carolyn Fritz
May 04, 2024
BEWARE FALSE ADVERTISING Found a 2021 Camry for $21,000, but they list the “National Average” price at $31,000 implying a $10,000 discount. A quick Blue Book Value check was closer to $25,000 so n $21,000, but they list the “National Average” price at $31,000 implying a $10,000 discount. A quick Blue Book Value check was closer to $25,000 so naturally I suspect something is off. I called the dealer to get the OTD price but was told I had to come in for that. Okay fine. I also ask about financing, since they advertise 0% APR available on their website. I’m told that yes, 0% APR is available for the vehicle. So I make an appointment to come in, When I finally get to talk to someone about pricing, I’m told that the 0% APR financing option only applies to the $31,000 price! So then I said forget the financing, show me the breakdown of the final OTD price. They add a $2000 “reconditioning fee.” I ask what did you recondition on the car? The rep could not explain and just said it’s some sort of average cost incurred across all their used vehicles. I said this was not included in the advertised price, but they would not remove the fee. The rep further explained that this fee, and the financing details, should have been explained to me when I first called. It wasn’t. They offered to send me a check for $50 for my trouble. More
by kpush
Employees Worked With
Sales reps not listed
