Toyota Universe

We were ready to purchase a Toyota Tacoma, and spoke to John Cuevas when the truck was delivered to come and see it. He asked 8 times where I was coming from, and when I asked why did it matter, he said h John Cuevas when the truck was delivered to come and see it. He asked 8 times where I was coming from, and when I asked why did it matter, he said he didn't want me getting mad at him if I didn't like the deal once we got there after driving far. I asked the price, and he said it was $40,871, as advertised on cars.com. Once my brother and I got there, we weren't greeted by anyone, we stood there while workers passed us, including the manager, until I asked for John. The manager finally walked over and said John was just the phone guy that got us in the door, and we had to talk to a sales person, Roberto. We were ready to make the deal when Roberto returned after talking to his manager to tell us the truck was now being sold for $48,000. We said John gave us the price over the phone and how can they just jack it up once we got there, and he said it was only the MSRP and they decided to sell it for much more. We got up and walked out. When I called John to discuss it, he said that he never told me the price. How does a dealer just jack up the price once you're in there?!?! Very shady dealership, with no integrity or character, and only care about making money no matter how they go about doing it. They don't care about YOU! Will never buy anything from them, and will go out of my way to tell all my friends and family in NJ to make sure they never go there either! More

Najhiem was a pleasure to work with and is such a gentleman. He answered all of our questions and assisted us in every way. gentleman. He answered all of our questions and assisted us in every way. More

Our purchase at Toyota Universe was smooth as always Our purchase at Toyota Universe was smooth as always even though the Chip Shortage delayed our vehicle’s delivery. Our Salesman Armond, explained t Our purchase at Toyota Universe was smooth as always even though the Chip Shortage delayed our vehicle’s delivery. Our Salesman Armond, explained the process and everything played out exactly as he described. More

Armond Simonian was great to work with. He was able to get us into a range we were comfortable with and was attentive to our needs. He is an asset to Toyota Universe and is highly recommended. get us into a range we were comfortable with and was attentive to our needs. He is an asset to Toyota Universe and is highly recommended. More

This is my second purchase from Toyota Universe .They This is my second purchase from Toyota Universe .They are a great group to work with from start to finish. Will definitely recommend to everyone I k This is my second purchase from Toyota Universe .They are a great group to work with from start to finish. Will definitely recommend to everyone I know who's looking for a vehicle. Will be my only choice to buy another vehicle. Thanks to Armond for hooking it up. More

Best customer service ever. Thanks to Mrs Carolyn Fritz. It was a very good experience It was a very good experience More

Where to begin, total scam artists. I saw this car priced awesome, images were perfect, car fax totally clean, as you can see in all the screenshots below. I make an appointment to go see it, and too priced awesome, images were perfect, car fax totally clean, as you can see in all the screenshots below. I make an appointment to go see it, and took off from work to go buy this car, I even brought my title with me of the trade in to show how serious I am. They pull the car out front for me to see, and the WHOLE DRIVER side is wrecked, side swiped by another car, total body damage, at least $5k worth of body repairs. I lost my mind. I asked for a manager, some big jacked guy, totally not people person, with the straightest face, asks me what the problem is. As if I need to explain the situation. They put images of a car in perfect condition with a clean car fax, and they are trying to sell me a total body damaged car. I wish i took pictures of the actual car, which they removed right away before the manager even came to speak to me. Not 1% of remorse or apology for what they did, the manager pretended like this is normal. I expect this from a used car dealer, not from an official Toyota dealer, let alone one of their own cars. Biggest bait and switch ever. More

Got a car at the dealership . Bayo helped us a lot and we are very happy about the car. The dealership is highly recommended are very happy about the car. The dealership is highly recommended More

Bayo was very helpful in helping me with my 2018 highlander . I hereby recommend him highlander . I hereby recommend him More

Best experience buying a car.. My sales person was great. Loving it.. Car rides very smooth Loving it.. Car rides very smooth More