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Toyota Universe

Little Falls, NJ

4.7
2,271 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,271 reviews

April 08, 2022

Fantastic customer service from start to the end. Thanks you Armond and his manager Felipe. I was unhappy because coffee machine was out of order More

by Sammypeter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 11, 2022 -

Toyota Universe responded

Thank you for rating us 5-stars! We appreciate your review and hope to see you again soon!

April 07, 2022

Perfect customer service! I had been looking to lease a car for so long and couldn’t find a good deal until I came to this dealer, Armond took care of everything! I was able t More

by Donald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 11, 2022 -

Toyota Universe responded

Thank you for rating us 5-stars! We appreciate your review and hope to see you again soon!

April 06, 2022

Sameer was so great! Best deals, best service. If you need a car, go to this dealership and ask for Sam! More

by emsawaked
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sameer Sawaked
Apr 07, 2022 -

Toyota Universe responded

Thank you for sharing your 5 star experience! We are so glad to have you as our customer and look forward to seeing you again soon!

April 03, 2022

The sales people behavior is atrocious. They believe they are doing customer a favor. The guy Isaiah was rude and condescending More

by Tk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Isaih
Apr 04, 2022 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at ext. 6259. Thank you.

April 03, 2022

Had a good experience with sales. Armond was super helpful and kept me updated just had to do followups n check for updates. He was absolutely quick and helpful in getting documentati More

by Omransonar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 04, 2022 -

Toyota Universe responded

Thank you for reviewing us, Omar! It is a pleasure to hear that we met the mark. We look forward to seeing you again soon!

April 02, 2022

inaccurate online pricing, advertised a price of 22,217 , at dealership salesman add additional fees , the price was over 26,000 More

by pk
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Riverside Partners
Apr 04, 2022 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at ext. 6259. Thank you.

March 31, 2022

Great experience with purchasing my new Highlander . I came in for used Highlander but unfortunately was sold that morning Armond was able to give me a good deal on a New one. will definitely recommen More

by Ramon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 01, 2022 -

Toyota Universe responded

We are thrilled that our employees were helpful! Thank you so much for leaving this review reflecting on your experience here. We are so glad to have a customer like you, we look forward to seeing you in the future!

March 30, 2022

This was my third car from this dealership, Armond helped me to find my new RAV4. Great experience, friendly staff. More

by Ritaditanto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Apr 01, 2022 -

Toyota Universe responded

We are thrilled that our employees were helpful! Thank you so much for leaving this review reflecting on your experience here. We are so glad to have a customer like you, we look forward to seeing you in the future!

March 27, 2022

Loved my experience at this dealership Armond took such great care of us. Showed us several car till my son picked new car over used car. More

by Maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Mar 29, 2022 -

Toyota Universe responded

Thank you for rating us 5 stars, Maria! We are happy to hear of your excellent experience.

March 26, 2022

Inaccurate pricing online. The salesman will tell you every car has an additional $1,800 charge for inspection. They will also tell you the online price includes a $700 militar More

by heyoko4191
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Armando, Remy Braddock
Mar 29, 2022 -

Toyota Universe responded

We are sorry to hear about your negative experience at Toyota Universe. We would like to discuss your situation in further detail. At your next availability, please call our Customer Relations Manager at ext. 6259. Thank you.

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