Toyota Universe

Trate con el señor Polanco en Toyota Universe y fue muy buena su atención. Gracias por todo. buena su atención. Gracias por todo. More

This was my fourth car from this dealership and Armond. Outstanding customer service as always. Outstanding customer service as always. More

I was able to get what I wanted at an affordable price. My salesman Armond was outstanding, my experience at this dealership can’t be better than this My salesman Armond was outstanding, my experience at this dealership can’t be better than this More

Buyers Beware! This is my personal experience: I contacted Toyota Universe on Rt. 46 in Little Falls, looking for a specific model vehicle with specific trim This is my personal experience: I contacted Toyota Universe on Rt. 46 in Little Falls, looking for a specific model vehicle with specific trim and external and interior color. The sales agent I spoke to over the phone scheduled a time for my family and I to come in and buy the vehicle. Upon arrival from the facility rear entrance, one you get through the raised gate, you are directed into a field of traffic cones with no visible direction of where to go, there are probably more cones in this lot than almost ever NJDMV driving lot combined. After we went from one end of the lot and back towards the entrance, we just moved some cones and parked, At the entrance, we provided our POC and appointment to which we couldn’t find, until I gave her my number, we were greeted by the dealer originally on the phone, but she said she was in a meeting (during a scheduled time for us to show), so she passed us to a sales person. At this time, my family and I did not feel comfortable with the situation at all. We were provide an appointment to which we were just passed around to someone else. I again provided my information and DL, upon his return, he introduced us to his manager (3rd sales person), she explained that the vehicle in question is actually not on site in contrary to what we were originally told. I explained that this was not what we originally discussed and explicitly requested to confirm the vehicle being on site. She said, we would be buying a vehicle not yet delivered. We were given no clear information as to why we drove out to the dealership for an appointment to meet with a salesperson who was busy and a vehicle not present. We were given no explanation other than a blank expression on the Manager’s face while the second sales person was laughing behind her. We immediately left. To me, this felt like a Bait and switch situation. Where they pass customers around as a sales tactic to wear and confuse them. In my opinion, this dealership embodies the quintessential definition of a sleazy car dealership. I would not trust anything they say and would highly recommend that no one put themselves in this kind of situation thinking it’s acceptable. The overall experience and complete lack of trust that I felt in that environment and with those salesman is the exact situation you would find yourself in a nightmare situation wondering how you’re getting screwed….completely uncomfortable and unnecessary. Worst car buying experience of my life. I’d advise you to save yourself some stress and go somewhere else. More

I’m new in USA and I don’t have credit history, but Armond and his finance manager Remy called bank and get me approved. Armond and his finance manager Remy called bank and get me approved. More

I am so glad to be able to give a positive testimony about our experience in this auto-dealer and great place. The management, financial and sales personal provided us a very professional service. My s about our experience in this auto-dealer and great place. The management, financial and sales personal provided us a very professional service. My sales consultant DANIEL PLAZA, very enthusiastic and eager handled us very well, gave us full attention and always so focused in know our interests and what we really wanted. He was very kind and also knowledgeable about the vehicles. He found us a great car with 30k cash price, it was good deal. He made our purchase simple, smooth and happy. Thank you very much Daniel for your help. More

I bought my three last cars at this dealer and the staff is great. My salesman Armond, was very professional and made my life easier during all the steps of my purchase. Thank him and his manager staff is great. My salesman Armond, was very professional and made my life easier during all the steps of my purchase. Thank him and his manager More

Every person I dealt with at Toyota Universe was professional and respectful. They made me feel like I was the only person in the dealership purchasing a car! Big shout-out to Armond - he was very p professional and respectful. They made me feel like I was the only person in the dealership purchasing a car! Big shout-out to Armond - he was very patient with me while I learned about all of the bells & whistles on my new vehicle. More

This was the best car buying experience I've had. Armond, the salesman, was knowledgeable and friendly. The finance manager, was excellent. Felipe Antoun ,in service department, super friendly. Armond, the salesman, was knowledgeable and friendly. The finance manager, was excellent. Felipe Antoun ,in service department, super friendly. More

Daniel was great, he made me feel welcomed and like no question was a dumb one. I was able to learn what I needed to about my options, and I will for sure be coming back to him when my family is ready. question was a dumb one. I was able to learn what I needed to about my options, and I will for sure be coming back to him when my family is ready. More