Back

Toyota Universe

Little Falls, NJ

4.7
2,271 Reviews

1485 Route 46 East

Little Falls, NJ

07424

Directions

By Type

Showing 2,271 reviews

September 26, 2022

The reason I’m giving the dealership and salesman such a great review is because, they have always giving the me utmost respect and courtesy when helping me purchasing my cars over 25 years. Kudos to every More

by catherine195
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Alan Graham
Sep 27, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience! We hope to see you again in the future.

September 26, 2022

This dealership and salesman has always shown and giving me the utmost courtesy I. Sales me card over the 25 years I have been buying cars. Kudos to the General Manager Mr. Tyrone, Mr. Graham and everyone More

by catherine195
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Alan Graham
Sep 27, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience! We hope to see you again in the future.

Sep 27, 2022 -

catherine195 responded

catherine195@verizon.net is my email

September 25, 2022

I had a wonderful experience here a few day's back! ! Armond Simonian our salesman went above and beyond for me, i cannot thank him enough for his professionalism and kindness!!!! Would absolutely reco More

by Barbara Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Sep 26, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience!

September 25, 2022

Josue castillo was great , he worked very hard to get my numbers . Very happy with his service a toyota universe More

by Martha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue castillo
Sep 25, 2022 -

Martha responded

Thanks toyota universe

Sep 26, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience!

September 25, 2022

I worked with Josue Castillo on the purchase of my vehicle. Got my first lease and will only deal with him . Outstanding customer service . More

by Luis Postigo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue castillo
Sep 26, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience! We hope to see you again in the future.

September 23, 2022

dealt with Mr. Polanco and his services were just great. Highly recommend going to see him. His experience makes him a great asset to the company More

by laney123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.Polanco
Sep 23, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience!

September 22, 2022

I had wonderful experience at Toyota Universe . Mr. Valdes and Armond helped me a lot from beginning to an end. I have gone to few Toyota dealer and this one was the best. More

by Hosepianminas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Sep 23, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience!

September 20, 2022

I worked with Alen Graham on the purchase of my vehicle. I am a returning customer and will only work with Alen. He is amazing and I recommend me constantly to my friends and family. More

by Toyota
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alen Graham 5 Stars all around the board
Sep 20, 2022 -

Toyota Universe responded

Thank you so much for taking the time to share your experience working with our team!

September 18, 2022

I bought my three last cars at this dealer and the staff is great. My seller, Armond was very professional and made my life easier during all the steps of my purchase. More

by Dianalopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armond
Sep 19, 2022 -

Toyota Universe responded

Thank you so much for sharing your experience with Armond. We are pleased to hear from loyal customers like you!

September 17, 2022

[My 2nd car with Allen Graham who has come thru once again. Look for him if you looking for a car] I am modified my rating because my overall experience with the dealership was very traumatic. The fina More

by Sephgordon
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hussain Nowaz, Allen Graham
Sep 19, 2022 -

Toyota Universe responded

Thank you for sharing your experience!

Nov 06, 2022 -

Sephgordon responded

Although Allen was responsive to me all the way, my overall experience at Toyota Universe was very traumatic! I will say I was tricked into signing a finance contract with Toyota Financial even though I emphatically made it clear that I will be financing with Credit Union with whom I would get a much better interest rate. This experience wound up costing me thousands of dollars more than it should. I had to go through the process of refinancing with Credit Union. Bottom line is, I will definitely not recommend Toyota Universe. The finance person whom I will refer to as “H’, purposely tricked me into signing in order to get his commission even though he knew it would cause complications for me. He gave me his cell number and told me to call him anytime but he never answer his phone after I sign those documents. Buyer beware!

...
43
...