Toyota Universe

Daniel called me in for an appointment with promise to reduce my monthly payments on my lease and did exactly so after appraising my previous vehicle and getting me into a new on. Very happy with his serv reduce my monthly payments on my lease and did exactly so after appraising my previous vehicle and getting me into a new on. Very happy with his service. More

Great experience and service. Me and my wife were in the market for a new car. This was our 3rd dealership in a month. I must say this was by far the best experience start to fini Me and my wife were in the market for a new car. This was our 3rd dealership in a month. I must say this was by far the best experience start to finish. Our sales rep Josue castillo made the process so painless. He was understanding of our needs, knowledgeable and patient. I recommend Josue and toyota universe 100% More

Muy amable y profesional fue Daniel el vendedor en enseñarme un vehículo adecuado en calidad y precio. Ha venido a este negocio varias veces sin poder llegar de acuerdo. Que alivio ser atendida por Da enseñarme un vehículo adecuado en calidad y precio. Ha venido a este negocio varias veces sin poder llegar de acuerdo. Que alivio ser atendida por Daniel More

Excellent experience with purchasing a new Toyota from this dealership, from first contact through signing papers, all staff was attentive, professional and got things done. I visited other dealerships an this dealership, from first contact through signing papers, all staff was attentive, professional and got things done. I visited other dealerships and decided to buy from Toyota universe. Salesman Armond was fantastic More

Toyota Universe! How do I begin, I’ll start by saying I reported this dealership and filed a complaint to Better Business Bureau, the attorney general and to Toyota h How do I begin, I’ll start by saying I reported this dealership and filed a complaint to Better Business Bureau, the attorney general and to Toyota headquarters for breached of the binding contract, lies, fraud, scam and to caused me negative impact on my credit score, headaches and stress not only to me but also to my whole family! Somebody needs to be held accountable for the worst car buying experience ever! Unethical, unacceptable, unprofessional, the worst customer service, they would cuss, lie, call you names, and overall a scam business. So, on September 10th, visited the dealership twice, I was on the market for a 22 Tacoma trd sport lunar rock.. contracted a deal, both parties agreed on the selling price, monthly payments, and signed the contract and most importantly PUT A DEPOSIT DOWN TO RESERVE THE TRUCK!! Promised that the truck will get here in between 9/14-20th. Waited patiently, then called every single day to confirm the status of the truck then everytime I call, the dealership will give me all the excuses in the book on how this person is not available, the sales person, Isaiah K, and the sales manager, Abe, (Don’t get me started with this fool.. this guy was the most unprofessional sales manager I’ve ever dealt with. to say the least!) then every time I would call, I would get lies after lies after lies about the status of the truck..Then I found out and saw the truck on the lot and was told that it was SOLD TO SOMEONE ELSE! After putting a big amount of deposit down and signed a contract. THEY WOULD JUST LIE AND SAY THAT THEY HAVE NO CLUE WHAT HAPPENED! UNSURE WHAT HAPPENED TO MY CONTRACT, THEY MIGHT’VE MISTAKENLY MISPLACED THE CONTRACT SOMEWHERE AND HAS THE NERVE TO SAY THAT IM LUCKY THAT THE THEY “TOUCHED” MY FILES AND CALLED ME TO INFORM THAT THE TRUCK IS NO LONGER AVAILABLE AND THAT I WOULD HAVE TO WAIT FOR ANOTHER WEEK OR SO AFTER WAITING TWO TO THREE WEEKS FOR THE TRUCK!JUST TERRIBLE BUSINESS AND VERY UNETHICAL!. UNACCEPTABLE!! And in addition, I also have been approved for a $39k loan for the vin number trd sport Tacoma that I don’t even have in my possession. THEY WOULD also pull 2 different credit hard inquiries during the process at the time of contract signing. Then few days later, on the 28th, when asking to get my money refunded, they would press me to keep my deposit and won’t try to get my money back.. however, after pressing and stating that I’ve filed a complaint BBB, then after, they decide to refund the money back.. however, in addition to their scamming and fraudulent actions… they also pulled ANOTHER HARD CREDIT INQUIRY WITHOUT MY PERMISSION on 9/28. Furthermore, to shady, scamming, illegal and unethical ways of doing business with this dealership, they won’t give me any forms of copies of all the signed documents that I made.. Also, they’ve called and left voice messages from their car sales director/sales manager regarding trying to resolve the issue by lowering the agreed upon monthly payments from $390/month for a Toyota Tacoma trd sport lunar rock MSRP/sticker selling price of $41,357 to $369/month again just to resolve the issue after the fact.. The sales person admitted that they were wrong for doing this kind of business and that he’s innocent and that he does not have any control of what his bosses are doing and how the people behind the desk are running their business! It’s Just unbelievable! I endEd up not pursuing any business with this dealership! The only great thing that came out of this experience that I’ve learned to speak up and report and filed complaints to the right bureaus, outlets, social and local media sources so consumers/buyers like myself that have gone through similar experiences like myself are heard!! THIS IS NOT RIGHT AND UNACCEPTABLE!! We all understand what the world is going through right now and how today’s market is upside down.. but this does not mean Toyota universe and many other dealerships like this one have the right to steal money, scam people, take advantage of the situation! And take fraudulent actions! More