Toyota Universe

I purchased preowned Lexus from Toyota universe in RT 46 NJ. the salesperson was very nice and accommodating but in order to close the deal the manager Tylor got involved and we've got a deal done. When we NJ. the salesperson was very nice and accommodating but in order to close the deal the manager Tylor got involved and we've got a deal done. When we received the vehicle, we realize there's only 1 key so we called back spoke to the salesperson that told us that the manager will contact us however, after several attempts to reach Tylor the manager he never contacts back. that's very disappointing especially when you buy a luxury vehicle which you need to pay costly price for the 2nd key out of your pocket. I'm giving 1 star review as for the ignore and poor customer service of the manager. More

Had such a great experience at Toyota Universe. Armond was very quick to answer every question that I had and knew everything about my new Camry. Armond was very quick to answer every question that I had and knew everything about my new Camry. More

I just bought my new 2023 RAV 4 at this dealership, it was the quickest and easiest process ever with Emily´s help. Thank you Emily for helping me decied the best car for me, I am so happy with it was the quickest and easiest process ever with Emily´s help. Thank you Emily for helping me decied the best car for me, I am so happy with it More

Thank you! Toyota Universe all of the staff are very helpful and welcoming! My Salesperson Royce helped me pick out a good vehicle for my everyday needs! I wo Toyota Universe all of the staff are very helpful and welcoming! My Salesperson Royce helped me pick out a good vehicle for my everyday needs! I would definitely recommend all friends and family to come shop here! More

Everyone was attentive and helpful with any questions I may have. Every question and concern was answer. Highly suggest the staff in Toyota universe may have. Every question and concern was answer. Highly suggest the staff in Toyota universe More

Lies, lies, and more lies. They had my car for one week and failed to fix. Incompetence personified. Zero communication. If I could give less than one star, I would. BEWARE P They had my car for one week and failed to fix. Incompetence personified. Zero communication. If I could give less than one star, I would. BEWARE PEOPLE More

Buyer BEWARE! I waited on writing this review to be as clear and concise as possible. I went to the dealership on November 11 to finance a pre-owned vehicle. Mind I waited on writing this review to be as clear and concise as possible. I went to the dealership on November 11 to finance a pre-owned vehicle. Mind you, this would be the 4th car I get from here. However, they ended up giving me a vehicle that wasn't even worth showing. The first red flag was the tire pressure light was on, but the salesman assured me he would put air in the tires for me. When I left the dealership, the very next day the same light was on again. I figured the salesman probably didn't fill it up enough. I was trying to give the benefit of the doubt. I filled up the tire myself and by the next morning, I had practically a flat tire. I emailed and called the dealership and no one got back to me. Then, I decided it wasn't worth the hassle and purchased new tires since obviously something was wrong with at least one of the tires. I took the car to get the tires changed and I had no wheel lock. I called the dealership and kept being put on hold. After telling off several people how I've had the car for a week and it has not been able to be driven, I was assured that they would send me a wheel lock. THEY DID NOT! Another expense out of my pocket. Two weeks later, the check engine light came. A thermostat sensor had to be changed. Again, another expense. Toyota Universe has no appreciation for loyalty or customers. I will not give them any more business and I hope no one else has to go through this crap. More

I recently bought my car here at Toyota Universe and had a great experience! Armond and Mr. Valdez were both incredibly informative, kind and patient. a great experience! Armond and Mr. Valdez were both incredibly informative, kind and patient. More