Toyota Universe

I purchased the 2011 Avalon from Mr. Braddock and all I can say is that he is undoubtedly the most professional gentleman that I have ever purchased a car from. The entire staff was being very nice to me b can say is that he is undoubtedly the most professional gentleman that I have ever purchased a car from. The entire staff was being very nice to me but Mr. Braddock was "my guy" If you are reading this and interested in a purchasing a toyota I strongly suggest that you visit Mr. Braddock. He made my experience very easy going and friendly, with absolutely no pressure. I definitely recommend this dealership but if you do go. . .ask for Remington Braddock! He doesn't know but he is now my family's car guy. More

WHEN I FIRST WALKED INTO THE DEALERSHIP, I WASN'T SURE WHAT I REALLY WANTED. I'VE BEEN SHOPPING ALL MAKES AND MODELS AND STILL WAS UNSURE. I WAS IMMEDIATELY GREETED AT THE FRONT BY MR. GUS HERNANDEZ. I WHAT I REALLY WANTED. I'VE BEEN SHOPPING ALL MAKES AND MODELS AND STILL WAS UNSURE. I WAS IMMEDIATELY GREETED AT THE FRONT BY MR. GUS HERNANDEZ. I MUST SAY THAT I'VE PURCHASED CARS BEFORE, AND ALWAYS END UP WITH A SALESMAN THATS TALKING 100 MPH, AND BASICALLY JUST GETTING ME TO SIGN. MR. HERNANDEZ WAS AN ABSOLUTE PLEASURE TO WORK WITH. EVEN THOUGH I WASN'T SURE WHAT I WAS LOOLKING FOR, GUS TOOK THE TIME OUT TO SHOW ME MANY VEHICLES THAT FIT MY NEEDS AND WANTS, TEST DROVE TWO VEHICLES, AND ULTIMATELY ENDING UP WITH A GREAT DEAL ON A VEHICLE THAT I ABSOLUETY LOVE! MR. HERNANDEZ WAS MORE THAN PATIENT WITH ME, AND EXPLAINED EVERTHING VERY CLEARLY. THERE WAS NO PRESSURE, OR FUNNY GAMES THAT ARE ATTRIBUTED WITH MOST SALESMAN. MR. HERNANDEZ IS DEFINATELY AN ASSET TO THE DEALERSHIP. More

I never recommend this dealer. Their customer service is very very bad. They never keep up their word. They don't give any respect to their customer. After sales service is very poor. Even after buying the very very bad. They never keep up their word. They don't give any respect to their customer. After sales service is very poor. Even after buying the car we had to spend lot of money on rental car because they delayed to give the plates. The response we got from them was very bad. Never expected this bad service from a car dealer. More

Wao. What expierence. It all started at the door how paliye was this person.He greeted us invited to have some coffe andthen sat us down to help us with our mission. Getting a car. All the previous plac paliye was this person.He greeted us invited to have some coffe andthen sat us down to help us with our mission. Getting a car. All the previous places we visit where to pusshy he did not put any pressure. All he did was ask what we wanted and gave 150percent to make us happy. Will recomemd ro friends and family. He did an excellent job. What a plesaent buying expierence. More

What a farse place this is. I agreed to buy a car on Wednesday, left a deposit the same evening. Then on Saturday I was told that used car dept manager sold my car to someone else. Wow...Is there anythi Wednesday, left a deposit the same evening. Then on Saturday I was told that used car dept manager sold my car to someone else. Wow...Is there anything else I need to add??? Stay away 50 miles away from this dealership. More

My salesman, Michael Giglio has only been with the dealership for a short time, but he was very knowledgeable about the vehicles that I was interested in. We looked at a Highlander and a 4 Runner and dealership for a short time, but he was very knowledgeable about the vehicles that I was interested in. We looked at a Highlander and a 4 Runner and his guidance really helped us make the right choice. It is very rare to meet a car salesman who can make you feel so comfortable throughout the buying experience. Even Michael's sales manager Angelo was very helpful and took time to help us through the whole process. We were expecting the car buying experience to be very stressful, but we are very happy to say that everyone we met really took the time to make us feel comfortable. If you are thinking of buying a car, you should go to Toyota Universe. Make sure you ask for Michael, you won't regret it! More

When you call these managers and leave messages to have them call you back, they NEVER do. Promises to fix damage to vehicle NEVER get done even after FOUR WEEKS have gone by. My vehicle was damaged whil them call you back, they NEVER do. Promises to fix damage to vehicle NEVER get done even after FOUR WEEKS have gone by. My vehicle was damaged while in the Service Department and "trusted hands" of these supposed Service Managers. These people are THE WORST SCUM of the earth. HORRIBLE-HORRIBLE dealership. More

I normally hate buying new cars, the back and forth is very annoying to myself and anyone that decides to go along with me. But my salesman Thomas Blankenship was so friendly and helpful and with the help very annoying to myself and anyone that decides to go along with me. But my salesman Thomas Blankenship was so friendly and helpful and with the help of his manager Manny Roca, we were able to avoind that and to agree on an excellent price for a camry le lease. Normally buying a car is a very time consuming process, but Thomas told me the time table he was going to follow, and he stuck to it. He made the experienc very pleasant and pain free. We were in and out with our new car in no time. I would definitely recommend this Dealership and Thomas to anybody. More

First, let me start by saying I hate car shopping. It's always been a stressful experience for me and I've bought a lot of cars in my lifetime. However, I was pleasantly surprised by the recent experience always been a stressful experience for me and I've bought a lot of cars in my lifetime. However, I was pleasantly surprised by the recent experience I had with Toyota Universe. My salesman, Luis Gomes, was not pushy like most salespeople and was very informative in helping me decide which car to get. His manager, Angelo Galvez, was also extremely professional and a pleasure to work with! I felt like I was getting extraordinary attention and service during my car purchase and even after. I would highly recommend this dealership to all my friends and family =) More

when i first walked into toyota universe i was a little negative about the whole thing because i didnt know if theyll be table to help me. when i drove away in my new car i was extremly happy and satisfied negative about the whole thing because i didnt know if theyll be table to help me. when i drove away in my new car i was extremly happy and satisfied with toyota. the service was excelent! the lady in finance was very nice and explained everything i was signing. i do have to express my content and satisfaction with juan. he has kept in touch after the purchase to make sure im ok. while i wad at the dealer he was really nice and answered all my questions about the car i was buying. im happy with the overall experience. thank you toyota. More