Toyota Universe

Horrible customer service. Came back from a 5 hour drive from a business trip, decide to continue searching for a car, and filled out an online form for a toyota camary hybrid. As soon as I hit the submit from a business trip, decide to continue searching for a car, and filled out an online form for a toyota camary hybrid. As soon as I hit the submit button, I got a call from the dealer stating they had the cars in and I could test drive. drove 45 minutes to see the car and they had none. Of course the person who called me pawned me off on somebody else, who got stuck hearing my anger and how much of a waste of my time this was. They seemed to expect me to still buy something sight unseen. Very irritating. Then of course they got the manager who was useless. I do not recommend this dealer at all. More

We were ROBBED by Toyota Universe! We paid 14,500 for a 2006 Honda Accord that had more than $2,000 worth of repairs needed that we were not aware of. The car had not even been cleaned. They pushed it off 2006 Honda Accord that had more than $2,000 worth of repairs needed that we were not aware of. The car had not even been cleaned. They pushed it off on us as if it were a great deal - LIKE NEW!!!!!! Now, not only going for a week at a time between SERIOUS repairs - we are out FAR more than the car is worth. We took the car, being a Honda, to Trend Motors in Rockaway/ Dover where we were told the car should have been about $7,000 - even without needing so much work. It had such terrible conditions as "egg shaped" tires which meant we could not align it when it seemed to be driving funny - we bought all new tires just MONTHS after purchasing the car and if they also go bad it means a very expensive "wheel" replacement. There were numerou repairs done - just as safety-critical. When approached, the manager at Toyota Universe had absolutely no remorse, practically laughed at the thought of us expecting some kind of help with the repairs - and tried to sell us ANOTHER car instead! They lied about the condition of the car. They lied about the value of the car. They lied about being helpful, or caring about their customers at all. Bottom line: they took this car in, sold it a day or two later without even looking at it, for double it's retail value. This may seem like smart salesmanship to them - but it is outright thievery and they do not deserve the trust of any car buyer. More

I guess to continue the loooong line of bad reviews of this dealer, we have had one of the most unpleasant experiences ever with them. We are from Toronto, looking at purchasing an '07 used Prius. We pu this dealer, we have had one of the most unpleasant experiences ever with them. We are from Toronto, looking at purchasing an '07 used Prius. We put a deposit down and signed the agreement for a Package 5. We flew one-way there to pick up the car. Salesperson Rodriguez picked us up from the Penn Station, which was nice, however, when we got to the dealership, the Package 5 Prius was only a Package 1, a substantial departure from the actual vehicle. We argued a bit, especially since they wasted our time and airplane tickets. Had to spend 5 hours or so at the dealership wheeling and dealing. In the end, they did give us a substantially lower price, lower, I thought, than the actual vehicle's market value, but the experience was horendous. I only agreed to purchasing this vehicle because I knew I would turn around and sell it for a considerable profit in Toronto, otherwise I wouldn't have. I would not recommend this dealer even to my worst enemy, nevermind any reader in here. They are very heinous and you have to have a very strong mentality to deal with them. Definitely wouldn't go there again. More

Most terrible experience. Sorry, will never go here again. More

It seems the only postings are from an employee. So please avoid this dealer at all costs. please avoid this dealer at all costs. More

I had a wonderful experince, Is my first time bying a new vehicle, I was always afraid to buy a new car because of all the different options you have but my salesperson Armand made it very easy. He was very vehicle, I was always afraid to buy a new car because of all the different options you have but my salesperson Armand made it very easy. He was very helpful. More

I was wrongly informed that there was a zero % interest financing offer on Toyota Corolla 2007 offered in November 2006. Two persons were involved in this false offer: (1) Mr. Antonio, a sales representati financing offer on Toyota Corolla 2007 offered in November 2006. Two persons were involved in this false offer: (1) Mr. Antonio, a sales representative at that time, and (2) Mr. Angelo, the Sales Manager. Actually there was never such an offer on this model, as informed by a finance manager later. Because of their false and non-existant offer, I was tempted to buy the car, though I had another car. When I got the detailed documents, there was no mention at all of the zero % financing offer, and I was charged at 9.7 % interest rate. I had no other go except to refinance the car that I bought from the Toyota Universe. I would NEVER RECOMMEND this dealer to any of my friends for buying a new car. More

This dealership epitimizes everything that is unpleasant about buying a car. They try every trick in the book to take advantage of you. It's offensive and insulting. They offered me $5000 for my trade-in about buying a car. They try every trick in the book to take advantage of you. It's offensive and insulting. They offered me $5000 for my trade-in which is a 3 year old car that is still under warranty and has a blue book value of $13k. Just to see if I was an idiot and would take it. I wouldn't set foot in this dealership if they were the last place on earth I could buy a car. More

They charged me for a car with all the features I wanted, but gave me a car with less features. They did this whole song and dance about adding the feature in, but finally after a month, they said they coul but gave me a car with less features. They did this whole song and dance about adding the feature in, but finally after a month, they said they couldn't do it. They wouldn't take the car back and kept pushing their cost as a refund for the features the car didn't have. Finally after getting the state attorney general after them, they settled on a refund which was minimally fair. Unless you love headaches and don't want what you ask for, don't go there. More

I Purchased a 2007 Toyota Highlander from Toyota Universe 2 weeks ago. The Salesman Lamont was Very Informative and treated me more like a friend than a customer and He listened Very Well. I wanted to Buy a 2 weeks ago. The Salesman Lamont was Very Informative and treated me more like a friend than a customer and He listened Very Well. I wanted to Buy a Highlander with Leather and Navigation in a color that wasn't available (Trust me I shopped around) Lamont Informed me that I could Put in Custom Leather and Navigation at the Dealership AND that they would pick the car up from my house install everything in one day AND deliver it in the evening. He Intoroduced me to the Managers and also Showed me the service department. I bought the Car and went home to look online to see If I really got a good Deal and I did.I saved over $3716!!! They picked up the car @ 8:30 am on monday morning and delivered it @ 6pm with the laether and Navigaion unit installed. Then Lamont showed me that they Had also given me a Backup Camera Included with The Navigation And Heat built into the leather seats. Needless to say I Was Excited. I saved over $3700 and they Delivered My car to me. THEN he sends me a card thanking me for the Purchase and sends me a coupon for a free oil change. I really feel Lamont went Above and Beyond and I wanted to Let Everyone know. Thank you Lamont for making my experience fun & painless...lol More