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Toyota Universe

Little Falls, NJ

4.7
2,280 Reviews

1485 Route 46 East

Little Falls, NJ

07424

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Showing 2,280 reviews

June 10, 2008

We did a web search last year, looking for a Toyota Matrix with certain features. Toyota Universe's website said they had several. I telephoned Toyota Universe; they confirmed they had what we were l More

by psnj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Brown
May 29, 2008

This was the worst car-buying experience I've ever had. The sales rep was nice enough and did try to be helpful, but he appeared to be new and it turned out that he communicated a number of things incorrec More

by mspinella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Manager, John; sales rep Mario; sales manager, didn't catch name; finance guy, didn't catch name
May 21, 2008

Horrible customer service. Came back from a 5 hour drive from a business trip, decide to continue searching for a car, and filled out an online form for a toyota camary hybrid. As soon as I hit the submit More

by c1126
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
too mad to remember
February 28, 2008

We were ROBBED by Toyota Universe! We paid 14,500 for a 2006 Honda Accord that had more than $2,000 worth of repairs needed that we were not aware of. The car had not even been cleaned. They pushed it off More

by galenwarden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
December 31, 2007

I guess to continue the loooong line of bad reviews of this dealer, we have had one of the most unpleasant experiences ever with them. We are from Toronto, looking at purchasing an '07 used Prius. We pu More

by fstrdr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mohammed, Rodriquez
December 27, 2007

Most terrible experience. Sorry, will never go here again. More

by ninjhboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
December 27, 2007

It seems the only postings are from an employee. So please avoid this dealer at all costs. More

by ninjhboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John
October 20, 2007

I had a wonderful experince, Is my first time bying a new vehicle, I was always afraid to buy a new car because of all the different options you have but my salesperson Armand made it very easy. He was very More

by Alba Velez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armand
July 18, 2007

I was wrongly informed that there was a zero % interest financing offer on Toyota Corolla 2007 offered in November 2006. Two persons were involved in this false offer: (1) Mr. Antonio, a sales representati More

by mkb2009
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
two
July 14, 2007

This dealership epitimizes everything that is unpleasant about buying a car. They try every trick in the book to take advantage of you. It's offensive and insulting. They offered me $5000 for my trade-in More

by pwagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
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