Toyota Universe

at first they couldn't even find the key for the test drive ....Would not honor the internet price...added bogus fees of $800 internet fee plus 800 for delivery ( a used car mind you)...very unpleasant h drive ....Would not honor the internet price...added bogus fees of $800 internet fee plus 800 for delivery ( a used car mind you)...very unpleasant hard sell with 3 salesmen including Taz.... a terrible experience.....I will never go back... tried to steer me into shopping by payment....TERRIBLE EXPERIENCE More

I didn't think anyone else could help me as I've already been to another dealership and had a bad experience. I made an appointment to see a RAV4 over the phone and they even had one outside waiting for me been to another dealership and had a bad experience. I made an appointment to see a RAV4 over the phone and they even had one outside waiting for me to test drive. I as impressed by this gesture. I spoke with Alan gram who is very good salesman. The sales process was easy and they did not try to haggle me. it has been some time since I had a pleasurable experience at a dealeship. I took my RAV4 that same day and even had a cup of coffee with Paul the service manager. I can honestly say I had a good experience here nd will recommend my colleages and family to Alan. I don't understand how people here are having such terrible experiences because mine was the complete opposite. give Alan a try More

I have a 2010 Camry (about 6 mos old and bought brand new) and the dealership repaired it for the accelerator recall problem. I got my car back and after driving it over a speed hump at a supermarket a f new) and the dealership repaired it for the accelerator recall problem. I got my car back and after driving it over a speed hump at a supermarket a few days after, I noticed a noise in the front end of my car. It sounded like a metal clunking when driving slow on a hump. I tried to confirm the noise by driving it several times over a hump and it is there. Mind you, I know my car. This noise was not there before I took my car in for "recall repair". I took it back to the dealership a week after since I can't find time out from work. After being passed to three service rep agents just so I can tell them what I was there for, I finally spoke to one after 20 minutes of waiting. I spoke to them about my complaint and I requested to drive the car with one of their mechanics (or whoever will be dealing with my car) to show and make him hear for himself where the noise was coming from. Of course they told me that it would not matter and they will investigate it. I waited patiently and got my car back. I didn't mind the long wait since I knew that there were lots of people for the recall issue and service. The agent told me that they found nothing wrong with the car and they did all their "tests". I drove my car and the moment I hit a hump inside their parking lot, I heard the noise again. I tested it over and over again in their parking lot and it just confirmed that the noise is there. I immediately went back to speak with the same agent and told him about it. I requested for the "mechanic" to come and take a ride with me so I can show and make him hear the noise that I am hearing. The agent told me to wait so he can tell the mechanic. And waited...and waited. I asked him numerous times if the mechanic was on his way to see me and I was informed ( 3 times) that he will be coming out shortly. I waited again, and waited. Finally, I asked again if the "mechanic" was going to see me. The answer? "He can't attend to me since he was currently working on a vehicle. WHAT THE @#$%! After making me wait forever, they will tell me this. Not only that, they did not fix the issue with my car. To compound it, they insisted on having their "expert mechanic/s" take a look at my car while I requested that I drive the car with one of their "experts" so it is easier to know and hear what my complaints were all about. Was anything done? None. I wasted my time and I now hear a noise everytime I drive my car. They told me to come back and I haven't yet because of time constraints. I am not happy at all. Would you? More

I walked in to get a Jeep and trade in my Camry. The I walked in to get a Jeep and trade in my Camry. The Jeep was listed for 26777, when I get in they added $800 for Internet fee and $800 for delivery I walked in to get a Jeep and trade in my Camry. The Jeep was listed for 26777, when I get in they added $800 for Internet fee and $800 for delivery fee. And $814 supposedly for DMV (it was DMV plus 199 for vehicle protection, 280 Dealer doc fees, plus 20 for credit check) Take note..I had the money and no need to check my credit, I didn’t want the Vehicle Protection Package, he said EVERY car in NJ had it, I said NO I don’t have it on mine and I don’t want it on any car. He even said that the online price was to get me in and then they have to add the hidden fees. They offered me $9000 for the Camry . I was offered $15k and $15.3k at other Toyota dealers. This was on a 2008 Jeep with 28k miles. So 26777+800+800=28377 for the Jeep. I walked out. They tried all techniques….the manager talk, the squares, the how much you want and sign here, and even said that someone else had a deposit on it. Toyota had a chance for coming in and take my car, certify it and sell it. I went to Jeep, got 13k for Camry and paid 28500 for an 09 Jeep, no fees at all, not even doc fees. More

I bought a new car from toyota universe and received excellent service. The sales team was helpful and knowledgeable. They had the vehicle I wanted and gave me a fair and reasonable price. I would de excellent service. The sales team was helpful and knowledgeable. They had the vehicle I wanted and gave me a fair and reasonable price. I would definitely recommend this dealership to others. More

I have been a Ford guy for years and the nice people at Toyota Universe have switched me. I usally hate dealerships and all the people and tactics that come with them, however the folks at Toyota Universe Toyota Universe have switched me. I usally hate dealerships and all the people and tactics that come with them, however the folks at Toyota Universe in Little falls are straight up professionals. They never misled me and always looked out for my best interest. I felt very at ease with the salesman Orlando, he was quite helpful. He was never pushy. As for my entire expienenec, I felt like a part of the family after driving off the lot in my 2010 Toyota Camry. I will recomend to everyone I know these guys. Thanks again!! More

Seriously, the employees need to stop writing here, all the good reviews work for toyota universe. You can get a better price anywhere else. All dealerships play games but they play more than any other. Th the good reviews work for toyota universe. You can get a better price anywhere else. All dealerships play games but they play more than any other. The salesman make promises and then the salesmanager tells you direct quote "he is just a sales guy he has no power nothing he said means anything". They do anything they can to get more money out of you, including breaking one thing on your car when repairing another. any dealership you go to will try to get MSRP except toyota universe. They try to get more than MSRP. I have never seen that before. All dealerships will show you the dealer invoice so that you know how much they paid for the car. Not toyota universe. they use the squares tactic and show you all these numbers that are far from straight foward and play games with the tax and anything else they can think of. There are so many toyota dealerships in the area. Go to any other. Dont even think of getting your car serviced there, the salesman are scammers, the sales managers are experienced scammers, and every employee is in on the scam. go to any other toyota dealership, ask to see the invoice pay no more than that. you can usually go below invoice cause they make the profit on the service and financing. play one dealership against another and toyota universe wont be able to make the deal they are probably one of the worst dealerships in the country. More

It was a great experience. They explained everything to me and walked me through the whole process. I have never fealt better about buying from anywhere else like toyota universe. The way I was treated sur me and walked me through the whole process. I have never fealt better about buying from anywhere else like toyota universe. The way I was treated surprised me it was about me and not ablout making the money. More

I went to the dealer to take a look at the new 2010 corolla and when I got there they did every thing to give a new car . What i like the most the price plus they very profisinal plus when I ask to tal corolla and when I got there they did every thing to give a new car . What i like the most the price plus they very profisinal plus when I ask to talk to a manger he give me a very stright deal In and out in 2 hour More

I went with my mom to lease a new car. Wanted to be at around 199 a mth. Heard about Toyotathon on TV so we went to check it out. We had heard very good things about Toyota Universe and live in Totowa. around 199 a mth. Heard about Toyotathon on TV so we went to check it out. We had heard very good things about Toyota Universe and live in Totowa. When we walked in we were greeted right away by Armond. He was extremely polite and has great product knowledge. After a few minutes he had us test driving a new Corolla. My Mom loved it. They had every color on the spot so she chose red. They matched the deal that was on national commercial w/ no hidden costs nor games. With in an hour in a half my Mom was driving away w/ her new car. Trust me when I tell you, and I'm in sales now for 30 years, couldn't of been a better nor easier transaction. I thought we'd be shopping all day. We also met their General Manager Chris who came out and thanked us for our business. Was a classy touch. You really don't see that anymore. We also liked the fact of Armond showing us around the service department and introducing us to the manager there. More