Toyota Universe

I never recommend this dealer. Their customer service is very very bad. They never keep up their word. They don't give any respect to their customer. After sales service is very poor. Even after buying the very very bad. They never keep up their word. They don't give any respect to their customer. After sales service is very poor. Even after buying the car we had to spend lot of money on rental car because they delayed to give the plates. The response we got from them was very bad. Never expected this bad service from a car dealer. More

Wao. What expierence. It all started at the door how paliye was this person.He greeted us invited to have some coffe andthen sat us down to help us with our mission. Getting a car. All the previous plac paliye was this person.He greeted us invited to have some coffe andthen sat us down to help us with our mission. Getting a car. All the previous places we visit where to pusshy he did not put any pressure. All he did was ask what we wanted and gave 150percent to make us happy. Will recomemd ro friends and family. He did an excellent job. What a plesaent buying expierence. More

What a farse place this is. I agreed to buy a car on Wednesday, left a deposit the same evening. Then on Saturday I was told that used car dept manager sold my car to someone else. Wow...Is there anythi Wednesday, left a deposit the same evening. Then on Saturday I was told that used car dept manager sold my car to someone else. Wow...Is there anything else I need to add??? Stay away 50 miles away from this dealership. More

My salesman, Michael Giglio has only been with the dealership for a short time, but he was very knowledgeable about the vehicles that I was interested in. We looked at a Highlander and a 4 Runner and dealership for a short time, but he was very knowledgeable about the vehicles that I was interested in. We looked at a Highlander and a 4 Runner and his guidance really helped us make the right choice. It is very rare to meet a car salesman who can make you feel so comfortable throughout the buying experience. Even Michael's sales manager Angelo was very helpful and took time to help us through the whole process. We were expecting the car buying experience to be very stressful, but we are very happy to say that everyone we met really took the time to make us feel comfortable. If you are thinking of buying a car, you should go to Toyota Universe. Make sure you ask for Michael, you won't regret it! More

I normally hate buying new cars, the back and forth is very annoying to myself and anyone that decides to go along with me. But my salesman Thomas Blankenship was so friendly and helpful and with the help very annoying to myself and anyone that decides to go along with me. But my salesman Thomas Blankenship was so friendly and helpful and with the help of his manager Manny Roca, we were able to avoind that and to agree on an excellent price for a camry le lease. Normally buying a car is a very time consuming process, but Thomas told me the time table he was going to follow, and he stuck to it. He made the experienc very pleasant and pain free. We were in and out with our new car in no time. I would definitely recommend this Dealership and Thomas to anybody. More

When you call these managers and leave messages to have them call you back, they NEVER do. Promises to fix damage to vehicle NEVER get done even after FOUR WEEKS have gone by. My vehicle was damaged whil them call you back, they NEVER do. Promises to fix damage to vehicle NEVER get done even after FOUR WEEKS have gone by. My vehicle was damaged while in the Service Department and "trusted hands" of these supposed Service Managers. These people are THE WORST SCUM of the earth. HORRIBLE-HORRIBLE dealership. More

when i first walked into toyota universe i was a little negative about the whole thing because i didnt know if theyll be table to help me. when i drove away in my new car i was extremly happy and satisfied negative about the whole thing because i didnt know if theyll be table to help me. when i drove away in my new car i was extremly happy and satisfied with toyota. the service was excelent! the lady in finance was very nice and explained everything i was signing. i do have to express my content and satisfaction with juan. he has kept in touch after the purchase to make sure im ok. while i wad at the dealer he was really nice and answered all my questions about the car i was buying. im happy with the overall experience. thank you toyota. More

First, let me start by saying I hate car shopping. It's always been a stressful experience for me and I've bought a lot of cars in my lifetime. However, I was pleasantly surprised by the recent experience always been a stressful experience for me and I've bought a lot of cars in my lifetime. However, I was pleasantly surprised by the recent experience I had with Toyota Universe. My salesman, Luis Gomes, was not pushy like most salespeople and was very informative in helping me decide which car to get. His manager, Angelo Galvez, was also extremely professional and a pleasure to work with! I felt like I was getting extraordinary attention and service during my car purchase and even after. I would highly recommend this dealership to all my friends and family =) More

I went to the dealership to purchased a camry. My previus experienced at other dealerships where ok, what i mean after i purchased the car it was over no more salesperson to help. however with my salesperson experienced at other dealerships where ok, what i mean after i purchased the car it was over no more salesperson to help. however with my salesperson Thomas it is diferent he made my expierence superberb, he follow the whole process vehicle selection, fiance, mv work(he made sure my plates got to me on time), he made sure my first statement was on time, he schedule my first service appoinment and he was in the service department with me to help me with the process. Excellent never had an expierence like this Excellent More

I was completely disappointed with this dealer and never would like to recommend to any one. I purchased fully loaded car camry XLE on papers and what i got is base modal and dealer installed navigation, he would like to recommend to any one. I purchased fully loaded car camry XLE on papers and what i got is base modal and dealer installed navigation, heated seats and remote start and nothing is functioning properly. More