Toyota Universe

Based on my experience, I would recommend you stay far away from this dealer. I bought a used Corolla earlier this year only to discover the next day it was missing an important safety feature that should away from this dealer. I bought a used Corolla earlier this year only to discover the next day it was missing an important safety feature that should have been included. This missing part was of course not pointed out by the salesman. My attempts to resolve my dispute with the dealer have been futile. They give you lots of promises, but they are just lies and they have no intention of taking care of customers once they have the customer's money. Very dishonest dealer! I wonder if the positive ratings in this forum are genuine. Notice that this dealer does not cooperative with dealerrater.com or the better business bureau. That tells you all you need to know about their reputation! Again, stay away! More

Stay away! They used al dirty tricks to get your money. You cheated th etotal price (deliberately miscalculated) and insurance coverage. When I showed them the miscalculation, they didn't want to give my You cheated th etotal price (deliberately miscalculated) and insurance coverage. When I showed them the miscalculation, they didn't want to give my money back. They were very dishonest, crooked people. More

The above salesman was very knowledgable and friendly. The dealership was well maintained and shopper friendly, I will definately consider making my purchase there. The managemt answered all my questions The dealership was well maintained and shopper friendly, I will definately consider making my purchase there. The managemt answered all my questions and provided me with a favorable quote, after I look around a bit more im sure I will return for my vehicle of interest. More

Don't even think of going to this car dealer, infact I would advice Toyota people to cancel dealership from them. Worst customer services and never keep there words. They keep on calling you and waste you would advice Toyota people to cancel dealership from them. Worst customer services and never keep there words. They keep on calling you and waste your time. I would never recommend them to anyone. More

I purchased the 2011 Avalon from Mr. Braddock and all I can say is that he is undoubtedly the most professional gentleman that I have ever purchased a car from. The entire staff was being very nice to me b can say is that he is undoubtedly the most professional gentleman that I have ever purchased a car from. The entire staff was being very nice to me but Mr. Braddock was "my guy" If you are reading this and interested in a purchasing a toyota I strongly suggest that you visit Mr. Braddock. He made my experience very easy going and friendly, with absolutely no pressure. I definitely recommend this dealership but if you do go. . .ask for Remington Braddock! He doesn't know but he is now my family's car guy. More

WHEN I FIRST WALKED INTO THE DEALERSHIP, I WASN'T SURE WHAT I REALLY WANTED. I'VE BEEN SHOPPING ALL MAKES AND MODELS AND STILL WAS UNSURE. I WAS IMMEDIATELY GREETED AT THE FRONT BY MR. GUS HERNANDEZ. I WHAT I REALLY WANTED. I'VE BEEN SHOPPING ALL MAKES AND MODELS AND STILL WAS UNSURE. I WAS IMMEDIATELY GREETED AT THE FRONT BY MR. GUS HERNANDEZ. I MUST SAY THAT I'VE PURCHASED CARS BEFORE, AND ALWAYS END UP WITH A SALESMAN THATS TALKING 100 MPH, AND BASICALLY JUST GETTING ME TO SIGN. MR. HERNANDEZ WAS AN ABSOLUTE PLEASURE TO WORK WITH. EVEN THOUGH I WASN'T SURE WHAT I WAS LOOLKING FOR, GUS TOOK THE TIME OUT TO SHOW ME MANY VEHICLES THAT FIT MY NEEDS AND WANTS, TEST DROVE TWO VEHICLES, AND ULTIMATELY ENDING UP WITH A GREAT DEAL ON A VEHICLE THAT I ABSOLUETY LOVE! MR. HERNANDEZ WAS MORE THAN PATIENT WITH ME, AND EXPLAINED EVERTHING VERY CLEARLY. THERE WAS NO PRESSURE, OR FUNNY GAMES THAT ARE ATTRIBUTED WITH MOST SALESMAN. MR. HERNANDEZ IS DEFINATELY AN ASSET TO THE DEALERSHIP. More

Suprise I was suprise. I feelt like I new my salesperson like a friend. Mr nate green wa s excellent he new his product and helped us pick the right car. Excellent expierence told all my friend about it at like a friend. Mr nate green wa s excellent he new his product and helped us pick the right car. Excellent expierence told all my friend about it at my super bowl party. Thank you for my excellent expierencee. Love my new camry love the car. More

I was extremly happy when I went to purchase my 4runner from toyota universe. I was greeted by a young lady who to my surprise, was my sales person. Her name was jessie. I have brought several cars in my l from toyota universe. I was greeted by a young lady who to my surprise, was my sales person. Her name was jessie. I have brought several cars in my life but I had never bought one from a female sales person. She was very friendly and knowledable about the vehicle I wanted to purchase. She made me feel really comfortable throught the process. Jessie offered me coffee and was consistent in letting me know what was going to happen next. She did not make me feel pressured in any way. She got me exactly what I wanted. Angelo her manager stepped in to negotiate price with me and I ended up with the payments I was looking for. They were both very professional. The whole process was quick and comfortable. No haggling involved thank god. Not to mention the dealership was very presentable. They had coffee and hot dogs and parking was a breeze. I would certainly recommend this dealership to my friends and family. More

Wow!!! That's really all I can. From the moment I walked in the door, everything seemed to go as smoothly as possible. Great car, great price, great service. Thanks alot Toyota universe. Been driving Toyota in the door, everything seemed to go as smoothly as possible. Great car, great price, great service. Thanks alot Toyota universe. Been driving Toyotas for years and will continue to do so. Good to know customer satisfaction is still important to some people.D More

I never recommend this dealer. Their customer service is very very bad. They never keep up their word. They don't give any respect to their customer. After sales service is very poor. Even after buying the very very bad. They never keep up their word. They don't give any respect to their customer. After sales service is very poor. Even after buying the car we had to spend lot of money on rental car because they delayed to give the plates. The response we got from them was very bad. Never expected this bad service from a car dealer. More