Toyota Universe

The first time I took the car to this place for a 15000 mile service, I open the hood to check and find the engine coolant level below the min level in spite of me mentioning that when I dropped it off. I mile service, I open the hood to check and find the engine coolant level below the min level in spite of me mentioning that when I dropped it off. I inspect the car and find that the retractable antenna was bent. They had a free car wash deal with every service and the guy ran it through the wash with the retractable antenna up, causing it to bend. They eventually replaced it after I had to argue with them. Result, bent antenna which would not completely retract when the car is turned off for a week. Waste of time having to go there again to get it fixed. The next time I went there for a rattling noise I was getting from the right side firewall area, it was a complete mess. I had an appointment at 3:00 PM. The guy rings me up and I'm waiting.. I see the car parked in the outside until 4:30 PM when the technician took it for a test drive. At 5:30 the service manager comes to me and tells me that the problem was found and they are almost done fixing it, and it will be $130 for the basic 1.5 hr diagnosis and $90 for the additional hr. When I asked him why I had to pay for the time the car was just sitting in the parking lot, he said he needs to talk to the manager. ARE YOU KIDDING ME!! They eventually took it off, but the intention to cheat and rip off un-noticing customers... F'ed up... And guess what, the rattling sound is back in 3 days, so I drive back there and they tell me I need to make an appointment. SERIOUSLY!! Never going back there. They are just a bunch of scum bags. More

I have never had such an experience in buying a "new to me" car!! My, salesman, Mr. Remington Braddock was positive & understanding of my wariness in buying a used car. He had my chosen vehicle serviced to me" car!! My, salesman, Mr. Remington Braddock was positive & understanding of my wariness in buying a used car. He had my chosen vehicle serviced, prepped, paperwork done & I drove away from the dealership in my newly acquired vehicle, the same day! Mr. Braddock was very professional & helped me to get over my wariness of dealerships. When I decide to acquire another vehicle, preferably a new one, I will definitely come back to Toyota Universe & hope to find Mr. Braddock still there to assist me in another pleasureable purchase! More

Great Service, Great Deals, Great environment. Really enjoyed the popcorn while I waited and would definitely recommend this site to anyone looking to purchase or lease a vehicle. enjoyed the popcorn while I waited and would definitely recommend this site to anyone looking to purchase or lease a vehicle. More

Allen found a car to fit my budget. And a car I like. Will recommend him to everyone.everyone at the dealership was helpful and friendly Will recommend him to everyone.everyone at the dealership was helpful and friendly More

had a wonderful experience with this young gentleman robert he was kind and helpful would recomend to everyone. i drove in not knowing what to expect and he help me right away answered all my questions robert he was kind and helpful would recomend to everyone. i drove in not knowing what to expect and he help me right away answered all my questions and performed my service in a timely matter. im happy to say i will be a universe customer for life. More

Wow I don't write these thing but this guy deserves a metal he went above and beyond for me I could not of ask for a better experience. From the greeting till time of delivery was excellent .....I walk i metal he went above and beyond for me I could not of ask for a better experience. From the greeting till time of delivery was excellent .....I walk in everyone was busy on the phone and out from the back comes this young man. He answer all my question gave me a free safety inspection and saved my life thanks Toyota More

It was a very stress free experience to purchase my new vehicle. The sales person was very knowledgeable regarding the vehicle, costs, options and warranty plans. I felt I received a fair deal and the ve vehicle. The sales person was very knowledgeable regarding the vehicle, costs, options and warranty plans. I felt I received a fair deal and the vehicle was priced appropriately. Armond was very detail-oriented and customer focused. More

It was an extremely pleasant experience. The service was quick and I was completely satisfied. Everyone I dealt with at the dealership was knowledgable and courteous. i would definitely recommend this dea quick and I was completely satisfied. Everyone I dealt with at the dealership was knowledgable and courteous. i would definitely recommend this dealership to other Toyota owners. We live quite far from the dealership, but I would take the drive anytime because of the level of service. More

I came in looking to be no more then 350 a month and felipe actually help me get to under 300 a month and i was so happy .it has been the best experience i have ever had i will send my friends and famil felipe actually help me get to under 300 a month and i was so happy .it has been the best experience i have ever had i will send my friends and family here for sure.I have free oil change next months and i am sure the service will be just as good ...... More

This is my third or fourth car purchased at Toyota Universe and the level of service I experience each time is unrivaled. I will definitely refer any friend or family member looking for a vehicle to Universe and the level of service I experience each time is unrivaled. I will definitely refer any friend or family member looking for a vehicle to Mr. Graham and Mr. Teel. Everything from the purchase price to the monthly payment was explained in great detail making the transaction go very smoothly. More